80 Andrews Avenue, Pasay City, Philippines 1309

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Sheraton Manila Hotel.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.
Signage are installed throughout our hotel to remind guests to maintain social distancing and occupancy limits per area. Seating capacities in our restaurants are reduced in compliance with local and state mandates. Partitions are installed at the front desk, dining tables, and food and beverage service lines.

Mobile check-in and key, service requests, and room service orders delivered right to your door using the Marriott Bonvoy™ mobile app. Mobile dining menu is now activated for dine-in and to-go orders. Cashless transactions are highly recommended.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

 

  • Elevated Public Space Cleaning: We have increased the frequency of cleaning and sanitizing in public areas to every 2 hours or as frequency demands focusing on high traffic areas and high touch points in restrooms, elevators and entrance ways. We have enhanced this with a bell ringing ritual prior to the start of this practice. In addition to our cleaning we have also strategically positioned hand sanitizers throughout the public areas for your convenience.
  • Personal Protective Equipment (PPE): Community members are required to wear PPE including face masks, face shields and gloves as needed. We also require every guest to wear a face covering to avoid cross exposure.
  • Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.
  • Sanitation Kits: A sanitation kit is available in each guestroom to freely use. 


Room Amenities:

 

  • Minibars - Available for room delivery upon request via mobile dining menu and contactless QR Code menu.
  • Literature - Magazines and books have been removed from rooms.


Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you'd like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

 

  • S Kitchen and Oori Korean Restaurant: Open, face masks required at all times
  • Outdoor Pool: Open, social distancing must be observed
  • Airport Shuttle: Upon request
  • Lounges: Open, face masks required for entry.
  • Fitness Center: Open, mask required upon entry and with limited capacity
  • Spa & Kids Club: Temporarily closed
  • Nearby Newport Mall: Open, accessed via 2nd level bridge
We ensure that dining is still delightful while observing higher safety protocols. All of our outlets are open for dine-in daily.

S Kitchen: 6:30am to 7pm
Oori Korean Restaurant: 11am to 7pm

We have gone contactless with all of our food and beverage menus with Mobile Dining with QR code connectivity - viewed safely on your device. This includes online payment.

We also provide remote access to our menus and signature dishes either by QR code or by third party partnerships to allow delivery when and where you prefer.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key. Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining. Order your private, in-room dining through the app.
  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.

 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Available a la carte and unlimited set menu.
  • Lounge Access: Sheraton Club is not yet available.
  • Welcome Gift: Available, as per standard.
  • Late Check-Out: Available, as per standard.
  • Mobile Check-In/Check-Out: Available.
  • Mobile Key: Available, as per standard.
  • Mobile Dining: Pick-up and Delivery service is available through Guest Services.
  • Mobile Guest Requests: Available via Mobile Chat.