64 South Water Street, Mobile, Alabama USA 36602

Explore the world with confidence.

At Renaissance Mobile Riverview Plaza Hotel, we know that travel is an opportunity to pursue your curiosity with confidence and ease.

We've got you covered, especially considering the current circumstances surrounding the COVID-19 pandemic.

As part of Marriott International's family of brands, we have implemented a multi-pronged approach to meet the health and safety requirements of our "Commitment to Clean" standards.

We wanted to outline a few of the changes and enhancements you should expect during your stay - including changes to our amenities, services and facilities.

Here is what you can expect when you're with us.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
The safety of our guests and associates is a top priority. As guidance regarding face coverings and vaccination verification varies by local jurisdiction and may change, guests should review public information websites for the most up-to-date guidance for your destination, as well as the hotel-specific sections below and US and Canada Travel Advisories | Marriott Bonvoy™ before traveling. Unless it is required by local law or order, fully vaccinated guests are no longer required to wear face coverings or social distance in indoor or outdoor areas of the hotel. We ask that all unvaccinated guests continue to wear face coverings and practice social distancing when they are in public spaces inside the hotel.

Public Areas

  • Signage throughout property to promote social distancing and sanitation procedures.
  • Hands free soap dispensers and hands free paper towel dispensers in public restrooms

Parking

  • Bell Service/Valet are wearing masks while performing valet service in guest cars and while performing bell service to guests. Bell Service/Valet will maintain social distancing measures when applicable.

Check-In

  • Signage to promote social distancing
  • Barrier in front of the front desk to promote social distancing
  • Floor Decals for Social Distancing while in line.
  • Guests are welcome to wear personal face coverings in public areas

Room

  • Housemen & Housekeepers to wear gloves & masks
  • Room only cleaned on check-out, unless requested by guest during hotel stay
  • Enhanced guest room cleaning measures are in place prior to guest arrival, utilizing CDC approved antibacterial and antiviral chemicals
  • Provide amenity service via knock and step back service
  • Associates will not re-enter guest rooms without prior guest request/consent

Food & Beverage

  • Associates will wear appropriate PPE per position requirements
  • Signage to promote social distancing
  • Touchless Menus-QR Codes

Amenities

  • Signage to promote social distancing at Pool, Spa & Fitness Center
  • Associates are to wear needed PPE per position requirements

In keeping with Marriott's Commitment to Clean, we have notice made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

 

Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.

Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are required to wear personal face coverings.

Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols. UV disinfectant machines for room keys, keyboards, pens, etc.


In addition to our normal high safety standards, each table and chair in our outlets is disinfected between each use. All hard surfaces are disinfected every two hours. All menus are sanitized after each use or aa contactless option is available with use of a QR code.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let us our guest services team know. We will be happy to make schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.

Fitness Center: Open, masks welcome.
Shuttle: Not Operating
Lounges: Concierge Lounge Closed
Pool: Closed for Season
Whirlpool and Dry Sauna: Closed
*Toiletries available through Front Desk
Fathoms Lounge is offering Breakfast, Lunch & Dinner, as well as To Go service. Room Service is not available.
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.
Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.

  • Mobile Key: Forgo the front desk altogether and go straight to your guest room

  • Mobile Dining: Order your private, in-room dining through the app.

  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.
 

Not a Marriott Bonvoy member? Enroll here.


Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Voucher given at check-in for Platinum & above

  • Lounge Access: Not Available

  • Welcome Gift: Yes

  • Late Check-Out: Yes

  • Mobile Check-In/Check-Out: Yes

  • Mobile Key: Yes

  • Mobile Dining: Not available

  • Mobile Guest Requests: Yes