The Ritz-Carlton, Moscow

Stay Well

Welcome to Moscow.

Now more than ever, we are passionate about delivering an exceptional experience and truly memorable moments throughout your stay.

In response to current circumstances surrounding the COVID-19 pandemic, we have implemented a variety of new protocols and elevated practices, keeping with our high standards of cleanliness and luxury service.

Allow us to introduce you to some of the measures we have implemented and what to expect at our hotel regarding changes to amenities, services, and facilities.

We are delighted to welcome you.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.
Signage throughout our hotel to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurants in compliance with local and government mandates, as well as partitions installed at front, concierge and transportation desks.

Printed materials, including menus available by QR codes.

Mobile chat, service requests and room dining orders delivered right to your door via the Marriott Bonvoy™ mobile app.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

 

  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and stairs as well as provided more hand sanitizing stations.
  • Ventilation and Air Conditioning: We carry out deep cleaning and ultraviolet air disinfection.
  • Personal Protective Equipment (PPE): Associates wear required PPE based on the activities they are performing and based on direction by the local authorities. Guests are welcome to wear personal face covering and gloves.
  • Room Amenities: Sanitization kits are available in the room for every arriving guest.
  • Temperature Screening: We are temperature screening associates and guests by termocameras.


Every guest room is thoroughly cleaned and disinfected between each guest. We will continue to provide housekeeping services daily while you are away from the room. If you have any specific housekeeping preferences or would like to not receive housekeeping service during your stay, please contact guest services at any time.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

 

  • The Ritz-Carlton Spa: Open, advance reservations are required. Minimum of 20 minutes are kept between spa appointments for proper disinfection and cleaning of the treatment room and associated areas.
  • Fitness Studio: Open, advance reservations are required. Training equipment is placed to provide a minimum of 1.5 meters of social distance.
  • The Ritz-Carlton Club:  Temporarily closed. 
  • O2 Lounge: Open.
  • The Ritz-Carlton Lounge & Bar: Open.
  • Novikov Restaurant & Bar: Open.
  • Sartoria Lamberti: Open.

Furniture is placed to provide 1.5 - 2 meters of social distance in the restaurants. Menus are available by QR codes. We offer "Grab and Go" food and beverage options as well as contactless delivery for in-room dining. Breakfast is served à la carte.
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key. Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining. Order your private, in-room dining through the app.
  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.

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Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Not included; instead 1000 points for Platinum and above
  • Welcome Gift: Gold: 500 points, Platinum and above: 1000 points
  • Late Check-Out: Silver: priority check-out based upon availability, Gold: at 2 pm upon availability, Platinum and above - at 4 pm guaranteed.
  • Mobile Check-In/Check-Out: Mobile check-in is available but personal presence of the guest is required at the reception desk, mobile check-out is not available
  • Mobile Key: Not available
  • Mobile Dining: Available
  • Mobile Guest Requests: Available