400 South Collier Boulevard, Marco Island, Florida USA 34145

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at JW Marriott Marco Island Beach Resort.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates.
  • Floor decals encouraging guests to stand at least 6 feet apart in public space areas.
  • Notations on the guest elevators stating "one group or family at a time" in the elevator cab and in the landing areas.
  • Pool deck lounge chair seating has been reduced by 55% and set in groups of no more than 6 at least 10 feet apart from each other.
  • Beach chairs set in groups of no more than 9 and are set at least 15 feet apart from each other.
  • Front Desk limits interactions to one group / family per pod at time.
  • At Your Service' room amenity deliveries are performed by contactless interaction.
  • Resort boutiques allowing only 2 groups of guests to shop at a time 
  • Restaurant indoor seating capacity has been reduced by 50% and outdoor seating is set 6-10 feet apart.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:


Enhanced Public Space Cleaning

We have increased the frequency of cleaning and disinfection, especially in high-traffic areas like restrooms, elevators, and escalators and provided more hand sanitizing stations. Sanitation Experts are deployed in public space areas for constant sanitation of high touch areas.


Personal Protective Equipment (PPE)

Associates will wear PPE (Face Coverings, Gloves etc.) based on the activities they are performing. Guests are also required to wear personal face coverings when indoors. Should you need a mask, the front desk is happy to provide, or cloth masks can be purchased in our retail outlets.



Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, unless otherwise requested, a refresh service will be provided to your room daily. If you do not wish to receive daily service, please let us our guest services team know. We will be happy to schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.

We are committed to making the amenities at our resort available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing.

Our Paradise Planner offers daily dining menus, hours and additional amenities currently available, including:

 

  • Our Pools and 10.1-acre Private Beach are open and welcoming guests with appropriate social distancing

 

  • Our property offers several self-guided activities to keep you active during your stay.

 

  • The Rookery Golf Course is open for play and Clubhouse facilities are available.

 

  • The Spa by JW is offering services under modified hours.

 

  • Multiple Resort Fitness Centers are available.
  • Modified operational practices for in-room dining, no restaurant self-service buffets, all food and beverage associates are trained on safe food preparation and service practices.

 

  • Mobile Dining option is available through the Marriott Bonvoy App. 

 

  • Our Paradise Planner offers daily dining menus and hours of operation for all restaurants so you can plan accordingly.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.
Our Paradise Planner offers daily dining menus, hours and additional amenities currently available. We will keep this link informed as changes occur. Please check back prior to and during your visit for enhancements.