350 Calle Principal, Monterey, California USA 93940

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Monterey Marriott.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates.

Signage available throughout our hotel to remind guests to maintain social distancing and wearing face masks in compliance with local and state mandates.
 

Partitions have been installed at front desks and food beverage service areas. Sanitation stations have been placed in high traffic areas throughout our public spaces.
 

In support of a contactless stay experience, we invite our guests to enjoy the convenience of "Mobile Chat, Check-In and Check-Out" via the Marriott Bonvoy™ mobile app.
 

Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide daily housekeeping service for a more contactless stay experience. If you wish to receive a housekeeping refresh, please let our guest services team know. We will be happy to schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 3rd night.
 

Our restaurant, in-room dining, pool and fitness facilities are temporarily closed. Please contact our team for assistance and alternative recommendations.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms.
 

Glassware and collateral materials in guestrooms have been removed as an added safety measure.
 

Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection and added sanitizing stations, particularly in areas with high traffic including restrooms and elevators.
 

Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are required to wear personal face coverings in all public spaces.
 

Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.



Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let us our guest services team know. We will be happy to make schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 3rd night.
We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing.

Fitness Center: Closed
Pool: Closed
Monterey Bay Coastal Recreation Trail: Open
Local Beaches and State Parks: Open
Local Golf Courses: Open, social distancing required.
Restaurant: Closed
In Room Dining: Closed
Coffee Bar: Open Weekends Only
Valet Parking: Available
Our Restaurant and In Room Dining are currently closed. Coffee Bar is available on weekends with a limited menu.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative. Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Eligible Marriott Bonvoy™ members will receive points in lieu of breakfast not being available.
  • Lounge Access: Eligible Marriott Bonvoy™ members will receive points in lieu of not having a Concierge Lounge.
  • Welcome Gift: Eligible Marriott Bonvoy™ members will receive points as a welcome gift.
  • Late Check-Out: Eligible Marriott Bonvoy™ members are offered late check out per program guidelines and when available.
  • Mobile Check-In/Check-Out: Available
  • Mobile Key: Available
  • Mobile Dining: Not Available
  • Mobile Guest Requests: Available