10 Hightower Place, Florence, Alabama USA 35630

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service. We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Marriott Shoals Hotel & Spa.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates.

Parking

 

  • Bell Service are wearing face masks while performing bell service to guests and maintain social distancing measures.

 

Check-In

  • Front desk will stager work stations to promote Social Distancing
  • Lobby greeter to control lobby capacity as needed
  • Signage to promote social distancing
  • Barrier in front of the front desk to promote social distancing

 

Room

 

  • Housemen & Housekeepers to wear gloves & face masks
  • Room only cleaned on check-out
  • Provide amenity service via knock and step back service

 

Food & Beverage

  • Associates will wear appropriate PPE per position requirements
  • All Food & Beverage outlets will have tables at measured social distancing
  • Signage to promote social distancing

 

Amenities

  • Pool lounge chairs are spaced to promote social distancing
  • Signage to promote social distancing at Pool, Spa & Fitness Center
  • Associates are to wear needed PPE per position requirements
  • Fitness Center cardio machines are spaced or shut down to promote social distancing
  • Fitness Center occupancy at 50%

In keeping with Marriott's Commitment to Clean, we have notice made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

 

Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.

 

Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are welcome to wear personal face coverings.

 

Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.



Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let us our guest services team know. We will be happy to make schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.

Fitness Center: Open, face masks required at all times.


Spa: Open, reservation required.

  • Swampers Bar & Grille is open daily from 6:30 am - 10 pm serving breakfast, lunch and dinner. Swampers Bar & Grille features live music every evening. Monday through Friday 5 pm - 10 pm, Saturday 8 pm - 11 pm and Sunday 7:30 pm - 10 pm
  • 360 Grille is open 5pm - 10 pm Tuesday through Saturday.
  • The Pool Bar is open Sunday through Thursday 11 am - 8 pm, Friday 11 am - 9 pm and Saturday 10 am - 9 pm.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Yes
  • Lounge Access: No
  • Welcome Gift: Yes
  • Late Check-Out: Yes
  • Mobile Check-In/Check-Out: Yes
  • Mobile Key: Yes
  • Mobile Dining: No
  • Mobile Guest Requests: Yes