555 Canal Street, New Orleans, Louisiana USA 70130

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at New Orleans Marriott.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates.
Signage throughout our hotel to remind guests to maintain social distancing, occupancy limits and seating capacity reductions in compliance with local and state mandates, and partitions installed at the front desk, fitness center, Canal Street Pantry & the Greatroom lobby lounge. 
 
Mobile check-in and key are available via our Marriott Bonvoy™ mobile app, allowing for a contactless arrival experience. 
 
Seating in our Greatroom lobby lounge & outdoor pool area has been redesigned to adhere to social distancing local & state requirements.
In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning
We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators, and have added hand sanitizing stations around the hotel.

Personal Protective Equipment (PPE)
Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing. Face coverings for both staff and guests are required in all indoor public areas.

Electrostatic Spraying
We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.

Room Modifications:
o Disinfectant wipes are available at check-in for each arriving guest.
o Limited number of occupied rooms on each floor.
o In-room coffee makers are not currently available; however, guests can request contactless coffee delivery.
o Decorative pillows and bed scarves have been removed.
o Magazines, local area books, printed collateral, and any other items to be considered high-touch have
been removed.

Housekeeping Service

Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let us our guest services team know. We will be happy to make schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.

We are committed to making the amenities and services at New Orleans Marriott available to you while complying with local & state regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include: 
Fitness Center - Open Daily, 24 hours/day
Outdoor Pool - Open Daily, 6am - 9pm
Greatroom Lobby Lounge  -  Open Thursday - Saturday, 2pm - 9pm
M Club - Temporarily Closed
FedEx Office/Business Center - Open Daily
Valet Parking  - Available Daily. Valet attendants will wipe down door knob, steering wheel and gear shifts
upon entry/exit. Plastic barrier is in place at the cashier's booth.
Bell Service - Temporarily Suspended. Bell carts are sanitized after each guest's use.
Modified operational practices throughout our food & beverage outlets and banquet operations, including no self-service buffets. All food handlers trained on safe food preparation and service practices, and self- and independent audits in accordance with food safety standards as guidelines. Additional modifications we have made include:
5Fifty5 Restaurant - Temporarily Closed
55 Fahrenheit - Temporarily Closed
Canal Street Pantry - Open Daily, 7am - 11pm
Starbucks Coffee Shop  - Open Daily, 7am - 11am
Canal Street Burger Bar - Temporarily Closed
Room Service - Temporarily Closed. Please visit Canal Street Pantry or our Starbucks coffee shop for grab &
go food & drink options.
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.

  • Mobile Key: Forgo the front desk altogether and go straight to your guest room

  • Mobile Dining: Order your private, in-room dining through the app.

  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.
 
 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

Breakfast: Platinum and Titanium guests can choose to receive either 750 Marriott Bonvoy points per day or a $25 voucher to use in Canal Street Pantry (per day).
Lounge Access: Unfortunately, our M Club is temporarily closed.
Welcome Gift: Gold members will receive 500 points, and Platinum & Titanium guests will receive 1,000 points.
Late Check-Out: A 2pm late check-out is available for Gold members. A 4pm late check-out is available for Platinum & Titanium guests.
Mobile Check-In/Check-Out:  Let us know via the app when you are planning to arrive and once you have departed.
Mobile Key: Forgo the front desk altogether and go straight to your guest room.
Mobile Dining: Unfortunately, Mobile Dining is currently unavailable.
Mobile Guest Requests:  Connect with us via the app to request items you would like delivered to your guest room.
Our dedicated events team is available to customize your next meeting or event adhering to local & state guidelines and following safety protocols. Our Marriott's Meetings Services app allows for contactless meetings management.
 
Our hotel has developed updated capacities for all sets and meeting spaces accounting for local social distancing requirements. And, we offer enhanced virtual site inspections, allowing our customers to tour and experience the hotel without travel.