ArabellaStrasse 5, Munich, Germany 81925

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Sheraton Munich Arabellapark Hotel.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.

Signage throughout our hotel to remind guests to maintain social distancing, occupancy limits in elevators and seating capacities reductions in our restaurants in compliance with local Bavarian government regulations and state mandates.

 

Wearing a face mask in all public areas of the hotel is required for associates and guests, except for associates working behind installed partitions at front desks.

 

Mobile check-in, mobile key and service requests via the Marriott Bonvoy™ mobile app.

 

No valet service is currently available for parking. All room keys are sanitized after every guest use while pens, pads, desk area as well as credit card machines are regularly sanitized. Sanitizer wipes are available at every check in counter. We also provide separate group check in depending on group size.

 

Ventilation and air flow management in guest rooms: During guest room cleaning, windows will be opened to allow an exchange of air. We recommend ventilating the guest room frequently during your stay.

 

All of our conference rooms have direct access to fresh air via windows or terrace doors and allow additional ventilation.

 

In all other public spaces and restaurants our ventilation (fine dust filter) units run at all times absorbing stale air for fresh air to reduce aerosols.

In keeping with Marriott's Commitment to Clean, we have notice made several enhancements to our cleaning practices in cooperation with our partner, ECOLAB throughout our property and in guest rooms. We have increased the frequency of public space cleaning and disinfection, particularly in areas with high traffic including restrooms and elevators. Hand sanitizers located at critical locations all throughout the hotel. Routine cleaning and sanitization is in place for higher frequented areas, such as hand rails, door knobs, restrooms, or elevator buttons. Staff members will wear PPE, e.g. face coverings or working behind installed partitions. Guests are required to wear face coverings in all public areas of the hotel. We are utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols. Room Amenities have been adjusted - all unnecessary objects from the room have been removed to allow as minimal "touching" of common items as possible and have been exchanged with e.g. single use cups. Hygiene covers for remote controls. Personal kits including disinfectant wipes and hand sanitizer provided at check-in.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you'd like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing physical distancing. The modifications we have made include:

 

  • Fitness Center: Open 24/7, masks required at all times if you are not training on a machine or in the free weight area.
  • Spa: Open from 7am to 9pm, reservation for treatments and massages required.
  • Sheraton Club: temporarily closed.

 

For eligible reservations, we are providing a 20% Discount at adjacent Paulaner's Restaurant & beer garden for up to four people per day. Complimentary continental breakfast served at Restaurant SixtySix as well as 1,000 additional Marriott Bonvoy points per night.

Please note that only Restaurant Sixty Six is open for breakfast at the moment. Continental breakfast is served à la carte - egg dishes or typical Bavarian white sausages can be added on request.

 

Lunch and dinner à la carte at adjacent Paulaner's Restaurant and beer garden (at The Westin Grand Munich) available.

 

The ventilation system equally exchanges stale air for fresh air constantly.

 

During meetings, all snacks will be offered packaged as "Grab & Go" option. All meals will be served à la carte or as a set menu. Manned buffet station may be added (no self-service) - please ask us for our tailored solutions.

 

No in-room dining available.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative. Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key. Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining. Order your private, in-room dining through the app.
  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.
 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Included free of charge for Platinum, Titanium and Ambassador Guests due to the Sheraton Club closure
  • Lounge Access: Closed until further notice, Guests with Lounge Access included receive 20% discount at the Restaurant Paulaner's, 1000 Marriott Bonvoy Points per night staying and free continental breakfast
  • Welcome Gift: As Breakfast is included free of charge for Platinum, Titanium and Ambassador Guests, they are receiving the 1000 Marriott Bonvoy Points
  • Late Check-Out: Granted, if possible
  • Mobile Check-In/Check-Out: Active
  • Mobile Key: Active
  • Mobile Dining: Not available
  • Mobile Guest Requests: Active

A list of all attending guests incl. name, telephone number and home address must be provided to the hotel before arrival in order to be able to trace back a possible chain of infection. There is an observance of the retention period of four weeks; afterwards the organizer will securely delete the data in accordance with the applicable EU data protection guidelines.

 

The meeting planner is committed to inform participating guests to stay away from the event as a preventive measure in case of displaying flu symptoms (especially respiratory signals), in case of contact with a with a person tested positive for an infection with the coronavirus within the last two weeks prior to the event and in case of returning from a risk area defined by the Robert Koch Institute.

 

No guest checkrooms are offered to minimize the risk of cross-contamination until further notice. Bags and coats must be stored at the guests' assigned seat.

 

For groups from 50 guests dedicated hygiene personal applies (e.g. sanitation of washrooms) at an additional fee. Depending on the group size and complexity of the event additional security personal might apply at an additional cost. Conference set ups with a minimum of 1,5m distance to the next guest are applied, this also applies to all shared spaces like foyers.

 

Depending on the complexity and size of the event additional signage and guidance system might apply at a cost.

 

All high-touch surfaces and objects are sanitized regularly. All delegates receive an individual kit with hand sanitizer and disinfection wipe, hand sanitizers are installed in front of your meeting room and in all washrooms and masks may be purchased at the reception. A regular sanitization protocol of public restrooms is in place.

 

All snacks will be offered packaged as "Grab & Go" option while all meals will be served à la carte or as a set menu. Manned buffet stations may be added (no self-service) - please ask us for our tailored solutions.

The hotel has a certified (DEKRA) Hygiene representative. All hotel- and conference hygiene plans are coordinated with the representative and regularly adjusted as state regulations require.

 

All associates, as well as partner companies, are constantly trained on hygiene subjects ( e.g. proper handwashing and sanitization, sneezing etiquette, how to wear a face mask, room cleaning protocols and public areas, HACCP trainings, general exchange of information on the hotel's hygiene concept).


All associates are required to wear facemasks in all public areas of the hotel as well as inside the kitchen - with the exception of front desk associates who work behind an acrylic glass protection.