Arabellastrasse 6, Munich, Germany 81925

Stay Well and Together We Can Rise

Westin is a place where you don't just get up, you rise. And now, more than ever, we want you do rise with confidence.

As part of Marriott International's family of brands, we have implemented a multi-pronged approach to meet the health and safety requirements of our "Commitment to Clean" standards.
Here are some of the key changes you can expect from your stay at Westin.

For a restorative and fulfilling stay, we want to provide you with all the details regarding changes to our services, amenities and facilities during this time.

Find your balance. Your Westin team is here to help you be your best.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.

Signage throughout our hotel to remind guests to maintain social distancing, occupancy limits in elevators and seating capacities reductions in our restaurants in compliance with local government regulations and state mandates.

 

Wearing a face mask in all public areas of the hotel is required for associates and guests, except for associates working behind installed partitions at front desks.

 

Mobile check-in, mobile key and service requests via the Marriott Bonvoy™ mobile app.

 

No valet service is currently available for parking.

 

After every guest use, we sanitize all room keys while pens, pads, the desk area as well as credit card machines are regularly sanitized.

 

Sanitizer wipes are available at every check in counter.

 

We also provide separate group check in depending on group size.

 

Ventilation and airflow management in guest rooms: During guest room cleaning, windows will be opened to allow an exchange of air. We recommend ventilating the guest room frequently during your stay. Many of our conference rooms have direct access to fresh air via windows or terrace doors and allow additional ventilation. In all other meeting spaces and restaurants our ventilation (fine dust filter) units run at all times absorbing stale air for fresh air to reduce aerosols.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices in cooperation with our partner ECOLAB throughout our property including guest rooms. We have increased the frequency of public space cleaning and disinfection, particularly in areas with high traffic like restrooms and elevators. Hand sanitizers are located at critical locations. Routine cleaning and sanitization is in place for higher frequented areas, such as hand rails, door knobs, restrooms, or elevator buttons. Staff members will wear PPE, e.g. face coverings or work behind installed partitions. Guests are required to wear face coverings in all public areas of the hotel. We are utilizing enhanced technologies like electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols. Room amenities have been adjusted - all unnecessary objects from the room have been removed to allow as minimal "touching" of common items as possible and have been exchanged with e.g. single use cups. Hygiene covers are provided for remote controls. Personal kits including disinfectant wipes and hand sanitizer will be provided at check-in.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you'd like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing physical distancing. The modifications we have made include:


Fitness Center: temporarily closed

Spa: temporarily closed

Luggage service: Provided

SIXT car rental station: Open.

Westin Club: Open MON - SUN, 5 PM to 9 PM, complimentary continental breakfast through in-room dining, 10€ voucher for the Refill shop provided, plus 20% discount on F&B offerings (only for qualifying rates).

Please note that buffet breakfast is currently not available. Continental breakfast is served through room service or as takeout - egg dishes or typical Bavarian white sausages can be added on request. All restaurants are temporarily closed. In-room dining available. Grab & Go options available at our Refill Shop 24/7.

The ventilation system constantly exchanges stale air for fresh air.

In-room dining: daily from 6:30 AM - 10 AM & 12 PM to 9 PM

The Drop - Botanical Bar & Eatery: MON - SUN from 7:30 AM to 9 PM, for takeout only

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative. Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key. Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining. Order your private, in-room dining through the app.
  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.
 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Included free of charge for Platinum, Titanium and Ambassador Guests due to the Westin Club closure
  • Lounge Access: Closed until further notice, guests with lounge access included receive 20% discount at the Restaurant Paulaner's, 10€ credit per night per person at the Westin Refill Shop and free continental breakfast
  • Welcome Gift: As breakfast is included free of charge for Platinum, Titanium and Ambassador Guests, you are receiving 1000 Marriott Bonvoy Points
  • Late Check-Out: Granted, if possible
  • Mobile Check-In/Check-Out: active
  • Mobile Key: active
  • Mobile Dining: Not available
  • Mobile Guest Requests: active

A list of all attending guests incl. name, telephone number and home address must be provided to the hotel before arrival in order to be able to trace back a possible chain of infection. There is an observance of the retention period of four weeks; afterwards the organizer will securely delete the data in accordance with the applicable EU data protection guidelines.

 

The meeting planner is committed to informing participating guests to stay away from the event as a preventive measure in case of displaying flu symptoms (especially respiratory signals), in case of contact with a with a person tested positive for an infection with the coronavirus within the last two weeks prior to the event and in case of returning from a risk area defined by the Robert Koch Institute.

 

No guest checkrooms are offered to minimize the risk of cross-contamination until further notice. Bags and coats must be stored at the guests' assigned seat.

 

For groups from 50 guests dedicated hygiene personal applies (e.g. sanitation of washrooms) at an additional fee. Depending on the group size and complexity of the event additional security personal might apply at an additional cost.

 

Conference set ups with a minimum of 1,5m distance to the next guest are applied, this also applies to all shared spaces like foyers. Depending on the complexity and size of the event additional signage and guidance system might apply at a cost.

 

All high-touch surfaces and objects are sanitized regularly. All delegates receive an individual kit with hand sanitizer and disinfection wipe, hand sanitizers are installed in front of your meeting room and in all washrooms and masks may be purchased at the reception. A regular sanitization protocol of public restrooms is in place.

 

All snacks will be offered packaged as „Grab & Go" option while all meals will be served à la carte or as a set menu. Manned buffet stations may be added (no self-service) - please ask us for our tailored solutions.

This hotel has a certified (DEKRA) Hygiene representative.

 

All hotel and conference hygiene plans are coordinated with the representative and regularly adjusted as state regulations require. All associates as well as partner companies are constantly trained on hygiene subjects (e.g. proper handwashing and sanitization, sneezing etiquette, how to wear a face mask, room cleaning protocols and public areas, HACCP trainings, general exchange of information on the hotel's hygiene concept).


All associates are required to wear facemasks in all public areas of the hotel as well as inside the kitchen - with the exception of front desk associates who work behind an acrylic glass protection.