Denarau Island West, Nadi, Fiji

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Sheraton Denarau Villas.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.
Digital and printed signage throughout our hotels to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurants in compliance with government mandates, diligently following elevated cleaning standards and new hospitality norms. Disinfect hard surfaces every two hours and shared equipment used by multiple associates or guests based on volume of use (e.g. counters, door handles, keyboards, gyms etc.). Mobile check-in & Check-out via the Marriott Bonvoy™ mobile app.
In keeping in line with Marriott's Commitment to Clean, we made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:
 
  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.
  • Personal Protective Equipment (PPE): All housekeepers will wear appropriate PP (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities and Marriott cleanliness protocols.
  • Room Amenities: Disinfectant wipes are available in the room for every arriving guest as well as upon request.
  • Housekeeping Service: Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let us our guest services team know. We will be happy to make schedule service according to your preferences.


Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you'd like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

 

  • Fitness Center: Open, equipment is sanitized after each use, adjacent machines are switched off on alternate days and using machines side by side is strictly not permitted. Sanitization stations have also been placed.
  • Spa: Open, reduced capacities, reservation required, treatment rooms are completely sanitized after each consultation, guests are encouraged to maintain social distancing, face masks and gloves for associates are mandatory and optional for customers.
  • Golf: Open, all golf carts are disinfected prior and after each use. Hand sanitizers are available at the Golf Club.
  • Kids Club / Playground: Closed until further notice.
  • Guest Transportation: All guest buggies are disinfected after each use and guest belongings are stored on request basis, guest luggage is disinfected before handling.
We have implemented digital and printed signage throughout our restaurants to maintain social distancing and seating capacity reductions in compliance with government mandates and hygiene. Buffet setups have sneeze guards in place. Additionally, all furniture and accessories (menus, pens, folder etc.) undergo a thorough disinfection after each use.

Staff wear PPE and housekeeping deep cleans the restaurants every night. Fruits and water are provided only on request in non-F&B areas. Displays are disinfected every 2 hours. F&B offerings are individually wrapped or covered when delivered to guest rooms. Menus are available on request. Digital menu options with QR codes available on each table. Social distancing for both restaurant seating capacity and physical distancing followed at all times.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key. Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining. Order your private, in-room dining through the app.
  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.

 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: All Marriott Bonvoy Elite members receive member discounts for breakfast and other F & B offerings.
  • Lounge Access: N/A
  • Welcome Gift: Welcome gifts offered and placed in room as per Elite status.
  • Late Check-Out: Available for all Elite members as per program guidelines.
  • Mobile Check-In/Check-Out: Available through the Bonvoy App.
  • Mobile Key: N/A
  • Mobile Dining: N/A
  • Mobile Guest Requests: Available.