1 Casino Drive, Paradise Island, Bahamas

Explore the world, with confidence.

At The Royal at Atlantis, we know that travel is an opportunity to pursue your curiosity with confidence and ease.

We've got you covered, especially considering the current circumstances surrounding the COVID-19 pandemic.

As part of Marriott International's family of brands, we have implemented a multi-pronged approach to meet the health and safety requirements of our "Commitment to Clean" standards.

We wanted to outline a few of the changes and enhancements you should expect during your stay - including changes to our amenities, services and facilities.

Here is what you can expect when you're with us.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.
  • Signage throughout our hotel to remind guests to maintain social distancing
  • Occupancy limits and seating capacities reductions in our restaurants in compliance with local and state mandates
  • Partitions installed at front desks
  • Partitions installed at food and beverage service lines
  • Mobile check-in and key
  • Mobile service requests
  • No valet service is currently available for parking


TRAFFIC FLOW AND PHYSICAL DISTANCING

In order to encourage and allow for proper social distancing, certain procedures and protocols will be implemented throughout public areas to limit and reduce person-to-person contact and exposure.

 

Capacity has been reduced throughout the resort to enable physical distancing of 6 feet/2meters. Guests will be advised to practice physical distancing by standing a minimum of 6 feet/2meters from other groups of people not traveling with them, including in any area where guests or team members queue.

 

Floor guides and signage will serve as reminders throughout the resort to maintain physical distancing, and where possible, encourage one-way guest flow with marked entrances and exits.

 

From time-to-time, 6-feet/2 meters distancing will be challenging—in those cases, reasonable mitigating protocols will be implemented, such as plexiglass barriers or face shields for the safety of our guests and team

members.

ARRIVAL EXPERIENCE

New practices will be implemented for associates welcoming guests to ensure their experience is both friendly and safe. These practices include the following:

 

  • Luggage Delivery: Bell staff will assist guests with bell carts. Guests are not permitted to take carts. Bell carts will be disinfected after each use. The Bell closet door will be disinfected each day.
  • Physical Distancing: Physical barriers will be used to ensure proper social distancing. Floor markers will facilitate a guest queuing experience that allows for social distancing. Lobby greeters will provide guidance and support social distancing efforts during peak check-in
  • Contactless Check-in: Check-in and -out process will be limited or contactless, wherever possible. Select Guest online check-in will be encouraged prior to arrival. Guests can authorize their registration form and confirm their arrival time, all before setting foot in the lobby. Once a room has been assigned, guests will receive a text or email letting them know they can retrieve their room key and welcome packet simply by showing their ID at the dedicated Express Check-in area located in the main lobby.
  • Sanitized Key Cards: Room keys will be disinfected prior to providing keys to guest. Associates will sanitize their hands before and after each guest transaction.
  • Group Check-in: Alternative check-in locations for groups with a high-volume of arrivals within limited time intervals will be encouraged and arranged.
  • Elevators: Elevator button panels and escalator/stair handrails will be cleaned and disinfected once per hour at a minimum. Signage will be posted to recommend four persons per elevator guideline.
  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.
  • Staff members will wear face coverings, gloves, etc. based on the activities they are performing and based on direction by the local authorities.
  • We're utilizing electrostatic sprayers with hospital-grade disinfectants
  • Temperature screening for associates and vendors at entry points.


Our resort is always rigorously cleaned and sanitized every day. But now more than ever, our existing industry-leading practices are being enhanced to include several pre-emptive disinfecting measures, assuring guests the peace of mind to enjoy their vacation with the utmost confidence. These enhanced procedures meet or exceed recommendations from the CDC, WHO, and BMH. Following their guidelines, we have already increased the frequency of deep cleaning, with a focus on high-touch surfaces in common-areas. We will continue using EPA-approved hospitalgrade disinfectants for use and effectiveness against COVID-19, bacteria, and other infectious pathogens.


Atlantis added new technologies, like electrostatic sprayers - which use an electrostatically charged high-grade disinfecting mist - and UV-C light technology to sanitize surfaces and objects. Through the electrostatic process, the disinfectant is emitted as charged droplets that are actively attracted to surfaces for full wrap-around disinfectant coverage to combat bacteria for up to 60 days.

GUEST ROOM PROTOCOLS


Housekeeping associates will exercise additional precautions when cleaning and sanitizing all guest corridors and rooms including:

 

  • Guest Room Corridors: Attendant carts, bins and other tools will be disinfected before and after each shift. Guest room linen will be removed with a single-use bag before transporting through the guest hallway to back of house.
  • Deliveries: All guest deliveries will follow a contactless process when possible. Attendants will leave the item(s) outside the door, knock to alert the guest, and then depart. In-room dining service is temporarily suspended.
  • QR Codes: To reduce the number of surfaces that may come into contact with the virus, and further our environmental efforts to reduce paper waste, we will have guest info on daily activities, programs, and restaurant menus available via scannable QR codes.
  • Cleaning Procedures: Guest rooms will be cleaned daily. In order to reduce person-to-person contact, guest room cleaning will be completed without the guest present.
  • Elevated Disinfection: Between guest stays the housekeeping will deep clean and disinfect the following areas:
    • All door handles
    • Safety latch and peephole
    • Surface tops such as desks,
    • Counter tops, tables and chairs
    • Telephone and keypad
    • TV remote control
    • Alarm clocks
    • Thermostats
    • Lamps and light switches


Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let our guest services team know. We will be happy to schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.

ACTIVITIES/ ATTRACTIONS/ EXPERIENCES

 

Atlantis Casino:

 

  • Race & Sports Book Hours will vary based on the sports schedule, with self-service kiosks available 24 hours each day
  • Slots Open 24 Hours Daily
  • Table Games Open 4pm - 2am (Monday-Thursday); open 12pm - 2am (Friday-Sunday)
  • The Cove Casino Dec 22 - Jan 3, 10am - 5pm Daily
  • Atlantis Marina: Open Daily 7am - 9pm
  • Ocean Club Golf Course: Open Daily 7am - 6pm
  • Mandara Spa: Open Daily 9am - 6pm
  • Fitness Center & Lap Pool: Open Daily 6am - 6pm
  • Outdoor Kid's Programs Available


AQUAVENTURE ATTRACTIONS

 

Open Daily 10am - 5pm


MAYAN TEMPLE SLIDES

 

Open Tuesdays, Thursdays, Saturdays and Sundays

 

  • Challenger Slides
  • Jungle Slide
  • Leap of Faith
  • Serpent Slide
  • Splasher Water Playground

 

POWER TOWER RIDES AND SLIDES

 

Open Mondays, Wednesdays, Fridays and Saturdays

 

  • The Abyss
  • The Current Rapid River
  • The Drop
  • The Falls
  • The Surge


POOLS

 

Open Daily 9am - 5pm
* Reduced seating of 50% capacity and physical distancing on all pool decks. Open towel huts located at Mayan Temple and self-service towel bins available throughout the park. Masks required when in a queue.

 

BEACHES


Lifeguards and services available at the following:

 

  • Cascades Pool (opens with The Reef)
  • Grotto Pool
  • Harborside Resort Pool
  • Mayan Temple Pool and Cabanas
  • Royal Baths Pool
  • Splashers Kids Pool
  • The Cove Pool & Cabanas (open Dec 22 - Jan 3)
  • Atlantis West Beach
  • Dolphin Cay Beach
  • Paradise Lagoon Beach
  • Paradise Beach (opens with The Reef)
  • The Cove Beach (open Dec 22 - Jan 3)


DOLPHIN CAY

 

  • Open Daily 9am - 5pm (offered by family/private pods)
  • Dolphin Cay Meet & Greet (daily: 2pm, 3pm, 4pm)
  • Dip ‘N Discover with Dolphins
    • Junior Ultimate Trainer for the Day
    • Kayak with Dolphins
    • Paddleboard with Dolphins
    • Playtime with Sea Lions
    • Sea Turtle Excursion
    • Swim in Wonder with Dolphins


MARINE ADVENTURES

 

(programs offered by family/private pods)

  • Blue Adventure Experiences

(Snorkel, Scuba, Sea Trek, Snuba, Non-Motorized Water Sports)

  • Pieces of 8 - Paradise Island Harbor Tour (open to Atlantis guests only)
  • Snorkel the Ruins at Atlantis
  • Stingray Experience


MARINE HABITATS AND LA GOONS

 

  • Mayan Temple Shark Habitat
  • Paradise Lagoon
  • Reef Lagoon
  • Rope Bride
  • Royal Stingray & Shark Lagoon
  • Ruins Lagoon
  • The Dig


RETAIL - Open Daily

 

  • Crystal Court Stores 12pm - 8pm
  • Marina Village Stores 12pm - 8pm
  • Ocean Club Golf Shop 7am - 6pm Mon - Fri
  • Sundries at Harborside 10am - 6pm
  • Sundries at Mayan Temple 9am - 5pm
  • Sundries at The Reef (opens with Reef) 10am - 6pm
  • Sundries at The Royal 10am - 6pm
  • The Royal Signature & Mini-Bar Store 11am - 7pm


GUEST SERVICES

 

  • Bell service available
  • In-Room Dining Service - Daily 7am - 9pm
  • Guest shuttle service by request
  • Medi-Clinic - The Royal Deck
  • Kids Concierge Desk - The Royal - 10am - 7pm

BREAKFAST

 

  • Clubhouse (opens 12/22) 9am - 11am Daily
  • Plato's/Donut Shop 7am - 12pm Daily
  • Royal In-Room Dining 7am - 12pm Daily
  • Starbucks Outdoors 8am - 2pm Daily
  • Starbucks Reef 7am - 11am Daily (opens with The Reef)
  • The Point at Harborside 7am - 11am Daily
  • Todd English's Olives 7am - 11am Daily


LUNCH

 

  • Ben & Jerry's Ice Cream Cart 11am - 4pm Daily (Shark Bites/Starbucks)
  • Clubhouse (opens 12/22) 11am - 4pm Daily
  • Dolphin Cay Café 11am - 4pm Daily
  • Plato's/Donut Shop 12pm - 4pm Daily
  • Riverbend Café 11am - 4pm Daily
  • Royal In-Room Dining 12pm - 5pm Daily
  • Shark Bites 11am - 4pm Daily
  • Shark Bites Express 11am - 4pm Wed - Sun
  • Sip Sip (opens 12/22) 11am - 4pm Daily
  • Starbucks Outdoors 8am - 2pm Daily
  • Starbucks Reef (opens 12/17) 11am - 4pm Daily
  • The Point at Harborside 12pm - 4pm Daily
  • Todd English's Olives 11am - 4pm Daily


DINNER

 

  • Ben & Jerry's Cart 5pm - 9pm Wed - Sun (Marina Village)
  • Carmines 5pm - 10pm Fri - Mon
  • Fish Fry in Marina Village 5pm - 10pm Dec 27 - 30, Jan 1 - 2, Jan 7 - 9
  • Marina Pizzeria/Ice Cream 5pm - 10pm Daily
  • McKenzie's Conch 5pm - 10pm Wed - Sun
  • Nobu 5pm - 10pm Thur - Sun
  • Pirate Republic Taproom 5pm - 10pm Daily
  • Royal In-Room Dining 5pm - 9pm Daily
  • Sea Fire Steakhouse 5pm - 10pm Mon - Wed, Fri - Sat
  • The Point at Harborside 5pm - 9pm Daily
  • Todd English's Olives 5pm - 10pm Tues - Sat


BARS & LOUNGES

 

  • Casino Beverage 11am - 4am Daily (11am - 5am Weekends)
  • Dragon's Lounge 6pm - 12am Wed - Sun
  • Plato's Bar 11am - 12am Daily


FOOD AND BEVERAGE OUTLET PROTOCOLS


Atlantis is committed to providing a food and beverage experience that is both safe and high quality. New practices and protocols will be implemented to modify and adjust our current offerings to allow for proper social distancing and reduce overall contact where possible.

CLEANING PROCEDURES

 

  • Cleaning and disinfecting procedures and protective measures will be modeled after CDC and EPA guidelines.
  • Cleaning and sanitizing procedure checklists will be implemented and completed per shift by managers. Host stations will be sanitized every hour.
  • All service equipment, common surfaces and high-touch areas (e.g., carts, stations, counters, handrails, serving trays) will be sanitized after each use. Food preparation stations will be sanitized before and after each use.
  • All dining tables and chairs will be sanitized and/or disinfected after each guest use.


GUEST SERVICE CHANGES

 

  • Online menus and single-use disposable printed menus will be utilized.
  • All self-serve buffets and preset menu items will be temporarily suspended.
  • All table preset service items (e.g., placemats, utensils, drinkware) will be removed.
  • All condiments will be single-use and individually wrapped (e.g., salt and pepper packets).
  • Attendants will leave the item(s) outside the door, knock to alert the guest, and then depart.
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Welcome Gift: Yes (Platinum Elite/Platinum Premier Elite/Platinum Premier Elite w/ Ambassador Service 1000 Points or FB Amenity)
  • Late Check-Out: Yes, based on availability (Gold at 2pm, Platinum Elite/Platinum Premier Elite/Platinum Premier Elite w/ Ambassador Service at 4pm)

Effective 1 November 2020, The Bahamas will require all travelers to:

 

  1. Obtain a COVID-19 RT PCR test five (5) days prior to arrival.
  2. Apply for a Bahamas Health Travel Visa at travel.gov.bs
  3. For the duration of the visit, complete a daily online health questionnaire for symptom tracking purposes.
  4. Always wear a mask and always social distance in public places.

 

In addition, beginning 14 November 2020, all visitors will be required to opt-in to mandatory COVID-19 health insurance when applying for their Health Travel Visa. The insurance will cover travelers for the duration of their stay in The Bahamas.



Specifics of the new protocols are as follows:

 

  • COVID-19 RT-PCR Test
    • All persons traveling to The Bahamas must obtain a negative COVID-19 RT-PCR (swab) test taken no more than five (5) days prior to the date of arrival.
    • The name and address of the lab, where the test was performed, must be clearly displayed on the test result.
    • Exemptions:
      • Children age ten (10) and under.
      • Pilots and crew of commercial airlines who remain overnight in The Bahamas.

 

  • Bahamas Health Travel Visa
  • Once in possession of a negative COVID-19 RT-PCR test result, apply for a Bahamas Health Travel Visa at TRAVEL.GOV.BS
  • Click on the International Tab and upload test results and other required documents.
  • Fees for the Bahamas Health Travel Visa, inclusive of the mandatory health insurance, are as follows:
    • $40 - Visitors staying up to four nights and five days.
    • $60 - Visitors staying more than four nights.
    • Free - Children 10 years and under
  • Exemptions:
    • Children age ten (10) and under.
    • Pilots and crew of commercial airlines who remain overnight in The Bahamas.
To further protect the health and safety of Paradise Island's residents, guests, team members and other visitors - Atlantis Paradise Island, Ocean Club Golf Course, The Ocean Club, A Four Seasons Resort and Comfort Suites have partnered to create a Paradise Island Safe Zone (during the initial reopening period). Registered guests of these safe zone properties do not have to undergo a second government-mandated COVID-19 test on Day 5 of their stay when they vacation/stay in the Paradise Island Safe Zone. Preserving the health and safety for all involved by creating a safe, protected and healthy environment is Atlantis' utmost priority. With nearly 200 acres, 5 miles of beach and a variety of amenities including Aquaventure, shopping, golf, Atlantis casino, Atlantis Marina, Mandara Spa, fine dining and Dolphin Cay, there is no reason for guests to want to leave!