Marconi Way, MetroCentre, Newcastle, England United Kingdom NE11 9XF

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Newcastle Gateshead Marriott Hotel MetroCentre.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, being respectful of personal choices with regards to social distancing and the wearing of face coverings. We do appreciate your support and understanding.
To limit unnecessary personal contact, we would recommend guests become a member of our loyalty scheme, Marriott Bonvoy and download the Marriott Bonvoy App, to take advantage of contactless check-in, check-out and mobile chat functions, making your stay as safe and seamless as possible.
In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as providing hand sanitizing stations throughout public areas.

Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing.

Room Amenities: In-room tea and coffee making facilities are available. We also provide disinfectant wipes in the room for every arriving guest as well as upon request.
Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services daily.

Our Fitness Centre and Leisure Club are open.

Our Cast Iron Bar and Grill is open daily for breakfast, lunch, dinner and drinks. 

Find out more: Newcastle Gateshead Marriott Hotel MetroCentre - Cast Iron Bar & Grill - Newcastle Metro Centre (tableresmarriott.com)

Our Cast Iron Bar and Grill is open daily for breakfast, lunch, dinner and drinks. 

Find out more: Newcastle Gateshead Marriott Hotel MetroCentre - Cast Iron Bar & Grill - Newcastle Metro Centre (tableresmarriott.com)

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 

Not a Marriott Bonvoy member? Enroll here.


Available benefits vary by location and membership tier. 
Please click below to view our updated social distancing capacity chart.