26-28 Tran Phu Street, Nha Trang City, Vietnam

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Sheraton Nha Trang Hotel & Spa.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.
Signage throughout our hotels to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurants and banquets in compliance with local mandates. Partitions installed at Front Desks, Spa and Fitness. Hydro alcoholic disinfectant gel is provided throughout the hotel. The use of face masks and temperature screening is mandatory for all guests and associates and the face masks are provided free of charge.

Mobile check-in and key together with other service requests available through the Marriott Bonvoy™ mobile app.
  • Pre arrival email sent to guests addressing the cleanliness activities in place.
  • Health Declaration process is required to every single guest upon check in.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

 

  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, lobbies, restaurants and bars, spa, Fitness and provide more hand sanitizing stations in elevators and public areas.
  • Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. As per local law guests are also obliged to wear personal face coverings. We provide face masks free of charge to the guests.
  • Room Amenities: In room letter and Disinfectant wipes are available in the room for all guests, and available upon request.
  • New Cleaning protocol applied


Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you'd like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.

We are committed to making the services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

 

  • Fitness Center: Open, reduced capacity, social distancing required and face masks required at all times.
  • Spa: The use of facemask and temperature screening is mandatory for all Spa associates.
  • Restaurant/ Bar: Open, reduced capacity, social distancing required and face masks required at all times.

Breakfast is served at Feast restaurant during 0700-1100 hrs. Our breakfast buffet is modified to A La Minute preparation, & More Lounge is open for Breakfast, Lunch and Dinner as well. Our Altitude rooftop bar is open on Fridays and Saturdays only and our Pool is open as usual.

All of our venues and banquet spaces have been adapted to comply with the local law with limited capacity and 1.5 meters between tables. We also have added QR code menus with full information at each venue in order to minimize risks.

Additional measures have been put in please to ensure the safety and comfort of our guests:

 

  • Temperature screening at main entrances.
  • Hand sanitizer stations available at main entrances.
  • All tables will be sanitized frequently and restaurants are operating with reduced capacity to ensure social distancing.
  • Guest can rest assured of cleaning processes within the kitchens including deep cleaning, extensive service training and audits on safe food practices.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.


Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key. Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining. Order your private, in-room dining through the app.
  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.

 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: yes
  • Lounge Access: Lounge Access is not available at this time.
  • Welcome Gift: For Gold member - 500 points per eligible stay/booking / For Platinum and above: 1000 points or 1 local gift
  • Late Check-Out: per Marriott Bonvoy guidelines and subject to hotel availability / Gold member: 14:00 / Platinum and above: 16:00
  • Mobile Check-In/Check-Out: Yes
  • Mobile Key: N/A
  • Mobile Dining: N/A
  • Mobile Guest Requests: Yes