Lot 33 Domaine de Déva, Bourail, New Caledonia 98870

Taking Care of You.

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Sheraton New Caledonia Deva Spa & Golf Resort.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.

New Caledonia is a COVID-19 free territory and our borders closed until further notice.


All social distancing restrictions have been lifted by local authorities.

Prior to this, at time of reopening after lockdown, the following measures were in place:

 

  • Queue lines at the Front Desk allowing 1 meter between guests
  • Floor signage to allow 1 guest at a time at the desk and to allow 1 meter between guest and Front Desk Agent
  • Signage in all public areas
  • Hand sanitizer available at every desk and at the entrance of all bars and restaurants
  • Reduced capacity at our restaurants to allow enough space between tables
  • Buffets removed
  • In room dining suspended

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guestrooms. These include:

 

  • Enhanced Public Space Cleaning: increased frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms and elevator as well as providing more hand sanitizing stations.
  • Electrostatic Spraying: we're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.
  • Decorative items on beds such as pillows and bed scarves were removed. Non essential collaterals were removed.


Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you'd like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.
All facilities and services operates normally excluding in room dining.
  • In room dining suspended, will resume when we receive contactless delivery items (already ordered)
  • Takeaway available with limited menu items
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Available
  • Welcome Gift: Available
  • Late Check-Out: Available
  • Mobile Check-In/Check-Out: Available
  • Mobile Key: Not Available
  • Mobile Dining: Not Available
  • Mobile Guest Requests: Not Available

To date New Caledonia is a COVID-free destination and our borders are closed until further notice to protect the territory from the virus. We look forward to welcoming our international guests back very soon but until then, the resort will remain closed to the public.


Please visit New Caledonia Tourism's website for the most up-to-date information about travels to New Caledonia.