Eilgutstrasse 15, Nuremberg, Germany 90443

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Sheraton Carlton Hotel Nuernberg.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, being respectful of personal choices with regards to social distancing and the wearing of face coverings. We do appreciate your support and understanding.
Signage throughout our hotel to remind guests to maintain social distancing. We recommend our guests to wear face coverings in all public areas.

Mobile check-in, service requests, and room service orders delivered right to your door via the Marriott Bonvoy™ mobile app.

Limited valet service only is currently available for parking, no turn down service in the evening.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.

Personal Protective Equipment (PPE): Staff members might wear PPE (e.g., face coverings, gloves, etc.). We recommend guests to wear personal face coverings in all public areas of the hotel.

Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.

Room Amenities:

  • Disinfectant wipes are available upon request.
  • Minibars are stocked with limited selection of beverages only.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. Currently we are offering housekeeping service every third day. Of course we will bring fresh towels etc. to your guest room if necessary, just let us know. Should you furthermore do not want to go without cleaning your guestroom on certain days, please let us know by 8 p.m. the evening before by the latest.
We are committed to making the amenities and services at our property available to you while complying with local regulations. The modifications we have made include:

Fitness: Open 06:30 - 21:00 hrs, minimum distance of 1,5 m recommended
Pools and Saunas: Open 06:30 - 21:00 hrs, minimum distance of 1,5 m recommended
Steambath: Open 06:30 - 21:00 hrs, minimum distance of 1,5 m recommended 
Carlton Spa - Open for treatments, please make appointments for massage and/or beauty treatments at tel. +49 911 2003-880

Restaurant, Bar and Roomservice:
  • Breakfast Monday - Friday 6:30 - 10:30, Saturday + Sunday 06:30 - 11:00
  • Lunchtime: Monday - Sunday, 12:00 - 17:00 hrs, limited menu available 
  • Dinner Monday - Sunday 17:00 - 22:30, last order 22:00 hrs

Bar: Monday - Sunday 18:00 - 23:00, last food order 22:00 hrs
Restaurant Tafelhof:
Breakfast: Mon - Fri 06:30 - 10:30 / Sat + Sun: 06:30 - 11:00 hrs
Buffet breakfast 
Lunch: Mon - Sun 12:00 - 17:00 hrs limited menu
Dinner: Mon - Sun 17:00 - 22:30 hrs, last order 22:00 hrs
 

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative. Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.
 

Not a Marriott Bonvoy member? Enroll here.


Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

  • Breakfast: Elite guests are welcome to have breakfastbuffet in our Restaurant Tafelhof.
  • Lounge Access: Our Club Lounge on the 9th floor is currently not serviced, only soft drinks and coffee available in self-service. Elite members are welcome at the Restaurant Tafelhof to receive a warm meal of the day in the evening between 18:00 and 21:00 hrs.
  • Welcome Gift: Elite guests can choose between points or breakfastbuffet.
  • Late Check-Out: On request only.
  • Mobile Check-In/Check-Out: Provided according to standard.
  • Mobile Key: Not available yet.
  • Mobile Dining: Not available yet.
  • Mobile Guest Requests: Available as usual.