Stay well.

Welcome to The Ritz-Carlton New York, Central Park.

Now more than ever, we are passionate about delivering an exceptional experience and truly memorable moments throughout your stay.

In response to current circumstances surrounding the COVID-19 pandemic, we have implemented a variety of new protocols and elevated practices, keeping with our high standards of cleanliness and luxury service.

Allow us to introduce you to some of the measures we have implemented and what to expect at our hotel regarding changes to amenities, services, and facilities.

We are delighted to welcome you.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Consistent with the most recent CDC guidance, fully vaccinated guests are no longer required to wear face coverings or social distance in indoor or outdoor areas of the hotel, unless required by local law. We ask that unvaccinated guests continue to wear face coverings and practice social distancing when they are in public spaces inside the hotel.
Signage throughout our hotels to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurants in compliance with local and state mandates, and partitions installed at front desks and food and beverage service lines.
 

Parking: Valet services are temporarily suspended. Self-parking is available at the Icon Garage located on 58 W 58th St. The garage is open 24 hours per day; fees apply.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.

Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are required to wear personal face coverings in all public areas of the hotel.

Room Amenities

  • Limited Honor Bar service.
  • All glassware is replaced daily.
  • Disinfectant wipes are available in the room for every arriving guest as well as upon request.

Every guest room is thoroughly cleaned and disinfected between each guest. We will continue to provide housekeeping services daily while you are away from the room. If you have any specific housekeeping preferences or would like to not receive housekeeping service during your stay, please contact guest services at any time.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

 

  • La Prairie Spa: Closed
  • The Ritz-Carlton Club® Level Lounge: Closed
  • Parking: Valet services are temporarily suspended. Self-parking is available at the Icon Garage located on 58 W 58th St. The garage is open 24 hours per day; fees apply.
  • Contour Gastro Lounge & Bar: Open Tuesday - Saturday, from 4:30-10:30 pm, for light bites and beverage service.
  • In-Room Dining: Available daily from 6:00am - 10:00 pm.
  • Fitness Center & Movement Studio: Open 24 hours. Please wipe down equipment before and after use.
  • Housekeeping: Unless you prefer otherwise, we will provide daily housekeeping service, with a focus on high-touch surfaces, while you are away from your guestroom.
  • Valet Laundry: Same-day pressing service is available for pick-up from 9:00am - 3:00pm, and delivered in the afternoon from 3:00 - 4:00 pm. Next-day dry cleaning service is available for pick-up from 9:00 - 10:00am and delivered next day between 3:00-4:00pm.
  • Turndown: Service is available upon request.
  • Concierge: Available daily from 7:00am - 11:00pm.
  • In-Room Honor Bar: Limited items.
Contour Gastro Lounge & Bar: Open Tuesday-Saturday, from 4:30-10:30 pm, for light bites and beverage service.

In-Room Dining: Orders for breakfast, all-day dining and beverage service, will be available from 6:00 am-10:00 pm daily. For service, please dial 5430 from your guestroom phone to place an order.

Concierge: For local dining options, please visit our concierge desk from 7:00 am-11:00 pm.
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 Not a Marriott Bonvoy member? Enroll here.

 

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Yes; not included as complimentary
  • Lounge Access: No; The Ritz-Carlton Club® Level Lounge is currently closed
  • Welcome Gift: Marriott Ambassador Elite only
  • Late Check-Out: Yes; late check-out based on availability
  • Mobile Check-In/Check-Out: Yes
  • Mobile Key: No
  • Mobile Dining: No
  • Mobile Guest Requests: Yes