Stay well.

Welcome to The Ritz-Carlton New York, Central Park.

Now more than ever, we are passionate about delivering an exceptional experience and truly memorable moments throughout your stay.

In response to current circumstances surrounding the COVID-19 pandemic, we have implemented a variety of new protocols and elevated practices, keeping with our high standards of cleanliness and luxury service.

Allow us to introduce you to some of the measures we have implemented and what to expect at our hotel regarding changes to amenities, services, and facilities.

We are delighted to welcome you.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.

The safety of our guests and associates is a top priority. As guidance regarding face coverings and vaccination verification varies by local jurisdiction and may change, guests should review public information websites for the most up-to-date guidance for your destination, as well as the hotel-specific sections below and US and Canada Travel Advisories | Marriott Bonvoy™ before traveling. Unless it is required by local law or order, fully vaccinated guests are no longer required to wear face coverings or social distance in indoor or outdoor areas of the hotel. We ask that all unvaccinated guests continue to wear face coverings and practice social distancing when they are in public spaces inside the hotel.


NYC regulations require guests age 12 & older to show proof of covid vaccination for indoor dining and fitness: visit https://www1.nyc.gov/site/doh/covid/covid-19-vaccines-keytonyc.page
Signage throughout our hotels to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurants in compliance with local and state mandates, and partitions installed at front desks and food and beverage service lines.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.

Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. 

Room Amenities

  • Limited Honor Bar service.
  • All glassware is replaced daily.
  • Disinfectant wipes are available in the room for every arriving guest as well as upon request.

Every guest room is thoroughly cleaned and disinfected between each guest. We will continue to provide housekeeping services daily while you are away from the room. If you have any specific housekeeping preferences or would like to not receive housekeeping service during your stay, please contact guest services at any time.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:
 

  • The Ritz-Carlton Club® Level Lounge: Closed
     
  • La Prairie Spa: Open Thursday and Friday, 11 am-7 pm and Saturday and Sunday, 10 am -6 pm.
     
  • Parking: Valet parking is available from 7 am to Midnight. All guest vehicles will be parked at the nearby facility located at 58 West 58th Street, New York, NY 10019.  Fees for valet parking are $65 for 4 hours (per day) or $95 for 24 hours (overnight). Due to liability purposes, any vehicles(s) deemed exotic will be self-serviced; we apologize for any inconvenience. 
     
  • Contour Gastro Lounge & Bar: Open daily from 7am-Midnight for all-day dining and beverage service. 
     
  • In-Room Dining: Available daily for 24 hour menu service, including breakfast, all-day dining and beverages. 
     
  • Fitness Center & Movement Studio: Open 24 hours. Please wipe down equipment before and after use.
     
  • Housekeeping: Unless you prefer otherwise, we will provide daily housekeeping service, with a focus on high-touch surfaces, while you are away from your guestroom.
     
  • Valet Laundry: Same-day pressing service is available for pick-up from 9 am - 3 pm, and delivered in the afternoon from 3-4 pm. Next-day dry cleaning service is available for pick-up from 9-10 am and delivered next day between 3-4 pm.
     
  • Turndown: Service is available upon request.
     
  • Concierge: Available daily from 7 am - 11 pm.
     
  • In-Room Honor Bar: Limited items.
  • Contour Gastro Lounge & Bar: Open daily from 7am-Midnight for all-day dining and beverage service. 
     
  • In-Room Dining: Available daily for 24 hour menu service, including breakfast, all-day dining and beverages.
     
  • Concierge: For the "best of the city" local dining options, please visit our concierge desk from 7 am-11 pm.
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 Not a Marriott Bonvoy member? Enroll here.

 

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Yes; not included as complimentary
  • Lounge Access: No; The Ritz-Carlton Club® Level Lounge is currently closed
  • Welcome Gift: Marriott Ambassador Elite only
  • Late Check-Out: Yes; late check-out based on availability
  • Mobile Check-In/Check-Out: Yes
  • Mobile Key: No
  • Mobile Dining: No
  • Mobile Guest Requests: Yes