160 Central Park South, New York, New York USA 10019

Stay well

Welcome to JW Marriott Essex House New York.

Now more than ever, we are passionate about delivering an exceptional experience and truly memorable moments throughout your stay.

In response to current circumstances surrounding the COVID-19 pandemic, we have implemented a variety of new protocols and elevated practices, keeping with our high standards of cleanliness and luxury service.

Allow us to introduce you to some of the measures we have implemented and what to expect at our hotel regarding changes to amenities, services, and facilities.

We are delighted to welcome you.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates.

Signage and decals are located throughout the hotel to remind guests of social distancing requirements.

Additional dedicated sanitizer staff focused on public space cleanliness with additional new sanitizing stations located at hotel entrances and check-in desk.

Lobby furniture arranged to comply with local, state distancing mandates and protective partitions have been installed at the front desk.

Our Fitness Center is open with social distancing protocols; i.e. machine space, signage of one guest per weight area, and additional sanitizer stations have been established.

Use of face coverings for all associates.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms.

These include but not limited to:

 

  • Prior to arrival, guestrooms are thoroughly and professionally cleaned by our Housekeeping professionals who have been retrained on all high touch contact cleanliness procedures to ensure your safety and comfort. Third party Chemical specialists have provided training on chemical and disinfection of surfaces for all our housekeeping professionals. Electrostatic Spraying solutions have been added to our cleaning protocols.
  • All working associate has completed a Marriott Certified Cleanliness Training with an emphasis on hand washing, surface cleaning, social distancing and overall cleanliness and prevention as mandated.
  • The number of rooms our Housekeepers maintain has been limited so there is more time focus on deep cleaning after each guest departure.
  • Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are welcome to wear personal face coverings.
  • In Room Amenities: All common use items have been removed from hotel rooms; i.e. decorative pillows, magazines, ice bucket. Guest wipes have been added in each room and remote control covers are changed daily. EPA approved products are used as an air disinfectant as well as a multipurpose surface disinfectant.
  • Loss Prevention Officers are stationed at main hotel entry to ensure all guests are respecting Marriott's face covering policy.


Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let us our guest services team know. We will be happy to make schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

CURRENT HOTEL OPERATIONS

FOOD & BEVERAGE:
Southgate Restaurant: CLOSED
Executive Lounge: CLOSED
In-Room Dining: UNAVAILABLE
Honor Bar Amenity: UNAVAILABLE

OTHER HOTEL FACILITES:
Fitness Center: OPEN
Gift Shop: CLOSED
Dry Cleaning Services: AVAILABLE, LIMITED HOURS

Currently all of the hotel's food and beverage outlets are closed. This includes but is not limited to: Southgate Restaurant, In Room Dinning Service, guestroom Honor Bar, Executive Lounge in addition to the curtailment of ice delivery and in-room coffee facilities. These are all subject to change.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative. Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room. Also, for Mobile Chat.
 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier.