Two Times Square, 714 Seventh Avenue at W. 48th Street, New York, New York USA 10036

EXPLORE THE WORLD, WITH CONFIDENCE.

At Renaissance New York Times Square Hotel, we know that travel is an opportunity to pursue your curiosity with confidence and ease. We've got you covered, especially considering the current circumstances surrounding the COVID-19 pandemic.

 

As part of Marriott International's family of brands, we have implemented a multi-pronged approach to meet the health and safety requirements of our "Commitment to Clean" standards. We wanted to outline a few of the changes and enhancements you should expect during your stay - including changes to our amenities, services and facilities.

 

Here is what you can expect when you're with us.

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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates.

MARRIOTT BONVOY APP


Maintaining safe social distances is one of the most important measures we can all take to reduce unnecessary contact. Marriott Bonvoy members can use the Marriott Bonvoy App (also available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out. Expedite the check in/out process and utilize a Mobile Key to access your room.
  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.
  • If you are not a Marriott Bonvoy member yet, enroll at: https://www.marriott.com/loyalty/createAccount/createAccountPage1.mi



PROPERTY AMENITIES


We are committed to making the amenities at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

 

  • Overall Operations. We encourage you to contact us via Mobile Chat or give us a call if you have any questions, looking for suggestions or need assistance.
  • Restaurant is temporarily closed. You may order take out or delivery at local restaurants in the area.
  • Fitness Center Open 24 Hours (Guest Key needed to access). Face covering always required. Social distancing always required.
  • Parking. No Valet Service is currently available for parking. Please contact us for our self parking option.

COMMITMENT TO CLEAN


We take hygiene and cleanliness standards very seriously. You'll notice several enhancements to our cleaning practices throughout public spaces and guest rooms. These include:

 

  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, especially in high-traffic areas like restrooms, elevators, and escalators and provided more hand sanitizing stations.
  • Social Distancing Practices: You will see signage throughout the hotel promoting physical distancing and encouraging guests to stand at least 6 feet apart.
  • Personal Protective Equipment (PPE): Associates will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing. Guests are required to wear personal face coverings in all public areas of the hotel.
  • Guest Rooms: Every guest room is thoroughly cleaned and disinfected between each guest. We will provide housekeeping services during your stay based upon your preference. You can contact us via Mobile Chat or Request in the Marriott Bonvoy app or stop by the front desk. All housekeeping will be conducted while you are away from the room where possible.


Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let us our guest services team know. We will be happy to make schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.

PROPERTY AMENITIES


We are committed to making the amenities at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

 

  • Overall Operations. We encourage you to contact us via Mobile Chat or give us a call if you have any questions, looking for suggestions or need assistance.
  • Restaurant is temporarily closed. You may order take out or delivery at local restaurants in the area.
  • Fitness Center Open 24 Hours (Guest Key needed to access). Face covering always required. Social distancing always required.
  • Parking. No Valet Service is currently available for parking. Please contact us for our self parking option.
Restaurant is temporarily closed. You may order take out or delivery at local restaurants in the area.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key. Forgo the front desk altogether and go straight to your guest room
  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.

 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Restaurant Temporarily Closed
  • Lounge Access: Lounge Closed- Reward Points for eligible Reward members
  • Welcome Gift: Available- Reward Points for eligible Reward members
  • Late Check-Out: Available- Based on Occupancy and Reward status
  • Mobile Check-In/Check-Out: Available
  • Mobile Key: Available
  • Mobile Guest Requests: Available