811 7th Avenue 53rd Street, New York, New York USA 10019

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Sheraton New York Times Square Hotel.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates.
The Hotel has implemented actions to promote social distancing in public spaces, including but not limited to the lobby, elevators and restrooms as well as the Library Café and Bar in the main lobby.

All guests visiting New York City as well as our own associates are required to wear face masks.

The Hotel has reconfigured furniture, guest markings, stanchions, and where appropriate incorporated plexi-glass safety protection where there would be face to face interactions, such as the front desk, bell desk, security check-points and the café.

Digital signage with key communication is displayed at the front desk, and distancing decals have been applied in areas where lines may form, such as the check-in area and the café.

To limit face to face contact between the guests and our staff, the hotel will deliver various requested items via "knock-and-deliver" service. This includes items such as coffee and additional towels, where the delivery will be hung on the door handle in a package.

Customers should review government guidance to confirm eligibility to travel & stay at hotel. See travelguidance.marriott.com. Face coverings are required in all indoor public areas.
In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.

Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are required to wear personal face coverings in all public areas of the hotel.

Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.

Coffee makers will be provided in each guest room, however, the coffee, tea and condiments may be requested via contactless "knock-and-deliver" service.

Hand sanitizer stations are available throughout high traffic public areas in addition to disinfectant wipes that we provide in the guest rooms and upon request at the front desk.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let our guest services team know. We will be happy to schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing.


Library Cafe and Bar: Open daily from 6am to 10pm for takeaway only.


Fitness Center: Fitness Center remains closed.


The FEDEX Store: Closed at this time.

Library Café and Bar is open in the main lobby daily from 6am to 10pm featuring Starbucks drip coffee and a broad menu of Starbucks specialty beverages. Currently, local regulations restrict indoor dining, therefore, the Café offers a nice menu of grab and takeaway items for breakfast, lunch and lite evening food. The Library also sells bottled beer and canned alcoholic beverages throughout the day.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative. Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:


  • Breakfast: Due to local regulations around indoor dining, breakfast service may not be offered at this time.
  • Lounge Access: Due to local regulations around indoor dining, the Club Lounge may not be offered at this time.
  • Welcome Gift: The hotel is providing a choice between Bonvoy points and a modest welcome gift item
  • Late Check-Out: Hotel is providing this service based upon elite status
  • Mobile Check-In/Check-Out: This is available for all guests
  • Mobile Guest Requests: This is available via the Bonvoy app.