1001 Broadway, Oakland, California USA 94607

Taking Care of You.

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Oakland Marriott City Center.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
The safety of our guests and associates is a top priority. As guidance regarding face coverings and vaccination verification varies by local jurisdiction and may change, guests should review public information websites for the most up-to-date guidance for your destination, as well as the hotel-specific sections below and US and Canada Travel Advisories | Marriott Bonvoy™ before traveling. Fully vaccinated guests are no longer required to wear face coverings or social distance in indoor or outdoor areas of the hotel, unless required by local law.


  • Plexi-glass partitions separating guest and associate at check in
  • Mobile check in and check out available, contactless check in for keys and payment
  • Signage in all banks on all floors 
  • Sanitizer stations throughout public areas.

In keeping with Marriott's Commitment to Clean, we have notice made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:


  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.
  • Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are welcome to wear personal face coverings.
  • Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.
  • Room Amenities: Pens/paper and other collateral all removed from guest rooms including Bible and Book of Mormon - available upon request.
  • Disinfectant wipes: Available in the room for every arriving guest as well as upon request.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let us our guest services team know. We will be happy to make schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.

Fitness Center: Open 24/7
Outlets: Open


Effective Tuesday, January 11, Iron & Oak Restaurant will offer "To Go" Breakfast service Monday-Friday, 6:30-11am, Bar 4pm - 11pm and Dinner 5pm-10pm


Monday - Friday

  • Breakfast: 6:30am-11am
  • Grab-N-Go Lunch: 11am-1:00pm
  • Bar: 4pm - 11pm
  • Dinner: 5pm-10pm


Saturday & Sunday

  • Breakfast/Lunch 6:30am-11am
  • Bar: 4pm - 11pm
  • Dinner 5pm-10pm


M Club:

  • Open for Breakfast 6am-9am
  • Open for Daily snacks and beverages 6am-9pm

Dry Cleaning: Available and accepted on Tuesdays and Fridays.
Pantry: 24 hours - (snacks, salads, beverages-Rotating).

Guest planning to use fitness center will have to show proof of vaccination at check-in to get special access to the fitness center.


Monday - Friday

  • Breakfast 6:30am-11am
  • Grab-N-Go Lunch 11am-1:00pm
  • Bar: 4pm - 11pm
  • Dinner 5pm-10pm


Saturday & Sunday

  • Breakfast/Lunch 6:30am-1pm
  • Bar: 4pm - 11pm
  • Dinner 5pm-10pm
Kiosk: Varies
Pantry: 24 hours
  • ​​​​All guests having sit-down meals in I&O and M-Club will be required to show proof of vaccination and a valid Photo I'D.​
  • Guests without proof of vaccination will not be allowed to have sit-down meals. ​
  • Guests ordering food to-go from Fresh Bites or taking food to-go from M-Club are not required to show proof of vaccination.​
  • Guests are allowed to eat to-go food in the restaurant patio if they cannot show proof of vaccination.​

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.


Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:


  • Breakfast: Bonvoy members can choose from special Bonvoy member or select points - Guest's choice.
  • Lounge Access: Currently closed per county restrictions. Subject to change when lifted.
  • Welcome Gift: Points or appetizer voucher are offered as gift for Bonvoy loyalty members.
  • Late Check-Out: 4pm checkout available upon request.
  • Mobile Check-In/Check-Out: Available
  • Mobile Key: Yes
  • Mobile Dining: Temporarily suspended
  • Mobile Guest Requests: Yes