1001 Broadway, Oakland, California USA 94607

Taking Care of You.

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Oakland Marriott City Center.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates.
  • No Valet service currently to prevent transfer
  • Marked spots on floor for lines waiting to check in spaced appropriately
  • Plexi-glass partitions separating guest and associate at check in
  • Mobile check in and check out available, contactless check in for keys and payment
  • Max 2 per elevator car or 1 household
  • Signage in all banks on all floors 
  • Sanitizer stations throughout public areas.
  • Outlet floors marked compliant with social distancing and county SIP 
  • Minimized public furniture to reduce contact points

In keeping with Marriott's Commitment to Clean, we have notice made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

 

  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.
  • Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are welcome to wear personal face coverings.
  • Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.
  • Room Amenities: Pens/paper and other collateral all removed from guest rooms including Bible and Book of Mormon - available upon request.
  • Disinfectant wipes: Available in the room for every arriving guest as well as upon request.


Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let us our guest services team know. We will be happy to make schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.
Fitness Center: Temporarily closed per county orders.
Outlets: Reduced hours - 630-9am, 6pm-830- Deli kiosk varies based on occupancy for mid-day.
M Club: Temporarily closed per county orders.
Dry Cleaning: Available and accepted on Tuesdays and Fridays.
Pantry: 24 hours - (snacks, salads, beverages-Rotating).
Restaurant open daily from 630am-9am, and again from 6pm-8:30pm
Kiosk: Varies
Pantry: 24 hours
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

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Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Bonvoy members can choose from special Bonvoy member or select points - Guest's choice.
  • Lounge Access: Currently closed per county restrictions. Subject to change when lifted.
  • Welcome Gift: Points or appetizer voucher are offered as gift for Bonvoy loyalty members.
  • Late Check-Out: 4pm checkout available upon request.
  • Mobile Check-In/Check-Out: Available
  • Mobile Key: Yes
  • Mobile Dining: Temporarily suspended
  • Mobile Guest Requests: Yes