Stay well.

Welcome to The Ritz-Carlton, Okinawa.

Now more than ever, we are passionate about delivering an exceptional experience and truly memorable moments throughout your stay.

In response to current cirumstances surrounding the COVID-19 pandemic, we have implemented a variety of new protocols and elevated practices, keeping with our high standards of cleanliness and luxury service.

Allow us to introduce you to some of the measures we have implemented and what to expect at our hotel regarding changes to amenities, services, and facilities.

We are delighted to welcome you.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.
• Frequent cleaning and disinfecting, with a special focus on high touch areas like elevator buttons and escalator handrails.
• Frequent hand washing and disinfecting of work areas.
• More hand sanitizing stations at the entrance, near the front desk, elevator banks and fitness and meeting spaces.
• Mobile technology such as check in, mobile requests for additional services for less contact
• All associates wear a face mask when on duty
  • Deep cleaning each guestroom between stays.
  • Hospital-grade disinfectants on door handles, tables and nightstands, furniture knobs and handles, light switches and thermostats, drapery pull handles, telephone and keypad, remote control, alarm clock, television, safety latch and peephole, trash receptacle, faucet handles, toilet and shower handles.
  • Disinfecting wipes and masks in each room for guest use.


Every guest room is thoroughly cleaned and disinfected between each guest. We will continue to provide housekeeping services daily while you are away from the room. If you have any specific housekeeping preferences or would like to not receive housekeeping service during your stay, please contact guest services at any time.
  • Follow local government ordinances and health authorities' guidance.
  • Rigorous cleaning protocols to address a broad spectrum of viruses, including COVID19, and additional steps, such as re-positioning fitness equipment to accommodate social distancing, as needed.
  • Fitness equipment wiped down every 2 hours.
  • Chemicals in all swimming pools and spas are to be kept at the proper levels, and disinfectant levels to always meet local authorities' guidelines and codes.
• Modifying furniture and capacity to allow for more distancing
• Large groups are split into smaller tables
• Modifying operational practices for in-room dining ex)QR code menu.
• Ensuring food service and prep associates wear masks, that are changed/disposed of in accordance with health department guidance.
• Wet towels individually wrapped offered.

CHURA-NUHJI
Operation Hour: 5:30pm ~ 8:30pm (Last order)
Two course menus are available.

GUSUKU
Breakfast: 7:00am ~ 10:30am (Last order) *Set menu will be served and selected a la carte menu.
Lunch: Closed *Lunch menu is partially available at The Lobby Lounge.
Dinner: 5:30pm ~ 8:30pm (Last order)

KISE
Operation Hour: 5:30pm ~ 8:30pm (Last order)
No operation for Kise Burger on Sundays.

THE LOBBY LOUNGE
Operation Hour: 11:00am ~ 11:00pm (Last order)

THE BAR - Temporary Closed
Bar menu is available at The Lobby Lounge.

IN-ROOM DINING
Operation Hour: 7:00am ~ 8:30pm (Last order)

Please check the hotel website for latest business hours
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.



Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.

  • Mobile Key. Forgo the front desk altogether and go straight to your guest room

  • Mobile Dining. Order your private, in-room dining through the app.

  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.


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Not a Marriott Bonvoy member? Enroll here.


 

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

Welcome Gift: Gold member/Platinum Elite 500 welcome points, Titanium/Ambassador Elite 1,000 welcome points
Late Check-Out: Gold member subject to availability till 14:00, Platinum/Titanium/Ambassador Elite subject availability till 16:00
Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.