66-1 Aza Fuchaku, Onna-son, Kunigami-gun, Okinawa Japan 904-0494

Taking Care of You.

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Sheraton Okinawa Sunmarina Resort.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.
  • Guests are asked to maintain the recommended 6ft (2m) social distance. avoid closed and crowded environment and direct contact.
  • Signage throughout the hotel to remind guests to maintain social distancing.
  • Facility usage may be limited during heavy traffic.
  • Regular disinfection of the areas or items touched by many guests (e.g. doorknobs and doors in public areas, elevator buttons etc.) is enforced as well as ventilation.
  • Alcohol-based disinfectant and hand sanitizers is provided at various locations in the hotel.
  • All guests are asked to wear face masks when utilizing our facilities (restaurants, gifts & convenience store, Handicraft Room etc.).
  • Guests without face masks will be asked to refrain from entering the areas.
  • Acryl partitions are set at the front desk and all cashier stations in restaurants and other facilities.
  • All associates wear face masks and gloves as necessary for the safety of our guests.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

 

  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.
  • Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are welcome to wear personal face coverings.
  • Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.
  • Guest Room Make Up Service: Service during guest stay is limited to ① collection of garbage, ② replacement of towels and ③ replenishment of amenities only. Deep cleaning each guestroom after guests' check out.
  • Alcohol wipes: Alcohol wipes are set-up in all guest rooms.


Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you'd like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

Following facilities are open but have limited hours of operation.

 

  • Sheraton Fitness: Open
  • Indoor Pool: Open


Following facilities are closed

 

  • Kids Play Area: Closed
  • Sunmarina Circuit: Closed


Following facilities are open with limited capacity to keep social distancing.

 

  • Game Room Ashibina
  • Handicraft Room
  • Internet & Games
  • Beach
  • Spa
  • Japanese bath & Sauna

Food and beverage facilities are open as follows:

 

  • Dining Room SENSES: 7:00 AM-10:00 PM
  • The Grill: 6:00 PM-10:00 PM
  • Sunset Bar & Terrace: 6:00 PM-12:00 AM

All guests are asked to wear face masks and gloves when utilizing buffet area.

Non stay guests are asked to go through temperature screening and answer a health questionnaire.

Service procedures for restaurant and in-room dining have been modified to ensure contactless or or social distancing.

Food service associates wear gloves and masks, changed and disposed of in accordance with health department guidance.

Buffet service utensils are frequently changed and washed, rinsed and sanitized.
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Free breakfast to Platinum, Titanium and Ambassador members
  • Lounge Access: No lounge available
  • Welcome Gift: Provided according to standard
  • Late Check-Out: Provided according to standard
  • Mobile Check-In/Check-Out: Not available
  • Mobile Key: Not available
  • Mobile Dining:
  • Mobile Guest Requests: Provided according to standard