66-1 Aza Fuchaku, Onna-son, Kunigami-gun, Okinawa Japan 904-0494

Taking Care of You.

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Sheraton Okinawa Sunmarina Resort.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.
  • Guests are asked to maintain the social distance. avoid closed and crowded environment and direct contact.
  • Signage throughout the hotel to remind guests to maintain social distancing.
  • Facility usage may be limited during heavy traffic.
  • Regular disinfection of the areas or items touched by many guests (e.g. doorknobs and doors in public areas, elevator buttons etc.) is enforced as well as ventilation.
  • Alcohol-based disinfectant and hand sanitizers is provided at various locations in the hotel.
  • All guests are asked to wear face masks when utilizing our facilities (restaurants, gifts & convenience store, Handicraft Room etc.).
  • Guests without face masks will be asked to refrain from entering the areas.
  • Acryl partitions are set at the front desk and all cashier stations in restaurants and other facilities.
  • All associates wear face masks and gloves as necessary for the safety of our guests.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

 

  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.
  • Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are welcome to wear personal face coverings.
  • Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.
  • Guest Room Make Up Service: Service during guest stay is limited to ① collection of garbage, ② replacement of towels and ③ replenishment of amenities only. Deep cleaning each guestroom after guests' check out.
  • Alcohol wipes: Alcohol wipes are set-up in all guest rooms.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you'd like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.

Following facilities are open but have limited hours of operation.

  • Sheraton Fitness: 6:30 AM-9:30 PM (Last 9:00 PM)
  • Japanese Bath & Sauna: 6:30 AM-9:30 AM (Last 9:00 AM) / 4:00 PM-9:30 PM (9:00 PM)
  • Indoor Pool: 9:00 AM-6:00 PM
  • Churaku Spa, Private Bath: 11:00 AM-9:30 PM
  • Projection Mapping Show: 8:15 PM only (from May 31, 2021 until further notice)
  • In-Room Massage: 5:00 PM-9:00 PM


Following facilities are closed / Not available

  • Kids Play Area Cove Ball Pool
  • Sunmarina Circuit
  • Karaoke ShimaUta
  • GoFALL
  • Seawalker (Marine Activity)
  • Jet Ski Ride (Marine Activity) 


Following facilities are open with limited capacity to keep social distancing.

  • Game Room Ashibina
  • Handicraft Room
  • Internet & Games
  • Japanese bath & Sauna

 

From July 17, 2021:

  • Sheraton Fitness: Open 24 Hours
  • Japanese Bath & Sauna: 6:30 AM-11:00 AM (Last 10:30 AM) / 4:00 PM-12:00 AM (11:00 PM)
  • Indoor Pool: 9:00 AM-8:00 PM
  • Churaku Spa, Private Bath: 11:00 AM-11:00 PM (Last 10:00 PM)
  • Projection Mapping Show: 7:45 PM / 8:45 PM
  • Activities & Rental (Beach Play Counter): 8:30 AM-5:00 PM

 

From January 28 to March 1, 2022

  • Japanese Bath & Sauna for Male: 6:30 AM-11:00 AM (Last 10:30 AM) / 6:00 PM-12:00 AM (11:00 PM)

From January 29 to March 1, 2022

  • Sheraton Fitness: Not available from 5:00 AM to 8:30 AM

 

 

 

 

 


 

 

Power Outage Notice

 

Please be informed there will be a scheduled power outage due to annual facility/equipment inspection work from January 11 to 13, 2022. We apologize for any inconveniences this may cause. Thank you for your understanding and cooperation.

Tuesday, January 11, 2022

12:00 PM-5:00 PMMain Tower

Available:

  • Inside guest rooms: TV, restroom and a part of electrical outlets of headboard
  • Public area: A part of Dining Room SENSES and guest elevators

Not available:

  • Inside guest rooms: Air conditioning system and electrical outlets (except the ones on headboard).
  • Public area: Air conditioning system and Laundry facility / vending machines / ice machines (2F)

 

12:00 PM-3:00 PM: South Tower, The Grill and passage to South Tower, "Nuchigusui" Fun, Wellness & Spa, Chapel

Available: Guest room equipment EXCEPT air conditioning system, guest elevators, indoor pool, CHURAKU SPA (one of the treatment rooms only).

Not available: Air conditioning system, vending machines / ice machines (2F), laundry facility (3F), Sheraton Fitness, Chapel and The Grill and passage to South Tower

 

Wednesday, January 12, 2022

12:00 PM-3:00 PM"Nuchigusui" Fun, Wellness & Spa

Available: Indoor pool, CHURAKU SPA (one of the treatment rooms only), guest elevator

Not available: Air conditioning system and Sheraton Fitness

 

Thursday, January 13, 2022

12:00 PM-3:00 PM: South Tower, The Grill and passage to South Tower, Chapel

Available: Guest room facilities EXCEPT air conditioning system, guest elevators.

Not available: Air conditioning system, vending machines / ice machines (2F), laundry facility (3F), Chapel and The Grill and passage to South Tower

Dining Room SENSES:

  • Breakfast 7:00 AM-10:00 AM
  • Lunch 11:30 AM-2:00 PM
  • Dinner 5:00 PM-8:00 PM (Last Order 7:00 PM)

The Grill: 6:00 PM-800 PM (Last Order 7:00 PM)
Sunset Bar & Terrace: CLOSED

In-Room Dining: 11:00 AM-9:30 PM

 


*Alcoholic beverages will not be available. (Alcoholic beverages for Happy Hour will also not be available until further notice) 

*Menu is subject to change depending on situations.

*Restaurants are open but have limited dates of operation for dinner.

*All guests are asked to wear face masks and gloves when utilizing buffet area.

*Non stay guests are asked to go through temperature screening and answer a health questionnaire.

*Service procedures for restaurant and in-room dining have been modified to ensure contactless or or social distancing.

*Food service associates wear gloves and masks, changed and disposed of in accordance with health department guidance.

*Buffet service utensils are frequently changed and washed, rinsed and sanitized.


 

 

Power Outage Notice

Please be informed there will be a scheduled power outage due to annual facility/equipment inspection work from January 11 to 13, 2022. We apologize for any inconveniences this may cause. Thank you for your understanding and cooperation.

 Tuesday, January 11, 2022

12:00 PM-5:00 PMMain Tower

Available:

  • Inside guest rooms: TV, restroom and a part of electrical outlets of headboard
  • Public area: A part of Dining Room SENSES and guest elevators

Not available:

  • Inside guest rooms: Air conditioning system and electrical outlets (except the ones on headboard).
  • Public area: Air conditioning system and Laundry facility / vending machines / ice machines (2F)

 

12:00 PM-3:00 PM: South Tower, The Grill and passage to South Tower, "Nuchigusui" Fun, Wellness & Spa, Chapel

Available: Guest room equipment EXCEPT air conditioning system, guest elevators, indoor pool, CHURAKU SPA (one of the treatment rooms only).

Not available: Air conditioning system, vending machines / ice machines (2F), laundry facility (3F), Sheraton Fitness, Chapel and The Grill and passage to South Tower

 

 Wednesday, January 12, 2022

12:00 PM-3:00 PM"Nuchigusui" Fun, Wellness & Spa

Available: Indoor pool, CHURAKU SPA (one of the treatment rooms only), guest elevator

Not available: Air conditioning system and Sheraton Fitness

 

 Thursday, January 13, 2022

12:00 PM-3:00 PM: South Tower, The Grill and passage to South Tower, Chapel

Available: Guest room facilities EXCEPT air conditioning system, guest elevators.

Not available: Air conditioning system, vending machines / ice machines (2F), laundry facility (3F), Chapel and The Grill and passage to South Tower

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Free breakfast to Platinum, Titanium and Ambassador members
  • Lounge Access: No lounge available
  • Welcome Gift: Provided according to standard
  • Late Check-Out: Provided according to standard
  • Mobile Check-In/Check-Out: Not available
  • Mobile Key: Not available
  • Mobile Dining:
  • Mobile Guest Requests: Provided according to standard