Costa Smeralda, Porto Cervo, Italy 07020

Taking care of you.

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Cervo Hotel, Costa Smeralda Resort.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.

Taking Care of You.


At the Cervo Hotel, taking care of you has always been our number one priority. As part of Marriott International's family of brands and in consideration of the current circumstances surrounding the COVID-19 pandemic, we have implemented a multi-pronged approach to meet the health and safety requirements of our "Commitment to Clean" standards. We wanted to outline a few of the changes and enhancements you should expect during your stay - including some adjustments to our amenities, services and facilities.


Signage throughout the hotel to remind guests to maintain social distancing, occupancy limits, mask requirement and hands sanitation in our venues and facilities in compliance with local and state mandates, and dedicated signage at front desks.

 

Mobile check-in and mobile chat via the Marriott Bonvoy™ mobile app.

As part of preventive measures and to guarantee safety and security, the guests are invited to park the car on themselves since valet parking is discouraged by the current protocols.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout the property and in guest rooms. These include:

 

  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators as well as provided hand sanitizing stations in high traffic areas.
  • Housekeeping services: Your room is now delivered to you after a complete cleaning and sanitation operation using the approved products effective against Covid-19. From this moment on, your room is safe. Our service personnel will only be able to enter if wearing personal protective equipment (PPE) that, according to the job function, may include gloves, glasses, dedicated clothing and mask. The daily cleaning can only be performed with no guests in the room. In contrast, for any other in-room requests like engineering, if present, the guests are kindly invited wearing the mask and keep the terrace door opened at all time.
  • Personal Protective Equipment (PPE): All the staff members are wearing PPE (e.g. face coverings, gloves, etc.) based on the activities they are performing and based on the vigent protocols on safety and security and directions by the local authorities. Should you not have your own PPE, our Concierge will be happy to provide you with PPE available on property.

 

Room Amenities:

 

  • Welcome amenities: to maintain a high level of sanitation, the welcome amenities are now offered at the Bar/ Restaurant through the voucher letter given at the check-in.
  • Terry amenities: bathrobes are now placed individually packed inside the wardrobes, same as slippers.
  • Minibars: sanitised, individually packed bio-compostable glasses are available as an alternative.
  • Literature: spare Magazines, Books and Brochures have been removed and replaced with individually packed safe new copies printed in protected environment.
  • Coffee machines & Kettles: Sanitized for your safety.


Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you'd like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing.

 

The modifications we have made include:


OUTDOOR ACTIVITIES

  • The gym facilities at a high heart rate have been allocated to respect the safe distance.
  • Although the personal trainers ensure regular cleaning and disinfection of the machines or used tools between the guests, remember to sanitize your hands at the entrance and exit with the hydro-alcoholic gel placed in the dispensers on-premises.
  • Respect the distance of at least 3 feet or 1 meter from all other users while not performing physical activity and at least 6 feet or 2 meters while performing physical activity, with particular attention to the intense one.
  • For the courses with personal trainer wearing masks is mandatory where social distancing cannot be observed.

We have revised service across our Restaurants and Bars. Digital menus have been encouraged in all areas (single-use physical menus also available). We strongly recommend advance booking and use of contactless payments, room charge or credit/debit card payments.


BARS / RESTAURANTS

  • All the kitchen staff follow appropriate protocols during the processing phases, and the foods are stored in the absolute and strictest compliance with sanitary standards.
  • The catering and bar staff were trained to comply with the strict requirements for personal hygiene.
  • Consumption at the bar counter is allowed if at least 3 feet or 1 meter is guaranteed between customers.
  • Guests are advised to disinfect their hands at the entrance of the bar/ restaurant.
  • The buffet service has been reorganized so that the guests don't have to handle food.
  • The dishes are served by our operators conveniently on the table, equipped with a mask and sanitizing gels.
  • Guests need to wear the mask when they enter the F&B outlets and they can remove it when they are seated at the table.
  • Staff wear the mask at all time.

 

IN-ROOM DINING
The service workers to wear masks.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.


Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key. Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining. Order your private, in-room dining through the app.
  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.


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Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: available in MI+ME eat-in or pick-up from a-la-carte menu. Self-service buffet not available.
  • Welcome Gift: available, as per standard.
  • Late Check-Out: available, as per Standard.
  • Mobile Check-In/Check-Out: available, ID to be presented at Front Desk on arrival.
  • Mobile Guest Requests: available via Mobile Chat.