158 Ferny Avenue, Surfers Paradise, Queensland Australia 4217

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at JW Marriott Gold Coast Resort & Spa.
show more

Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We appreciate your support and understanding.
Signage throughout our hotel is to remind guests to maintain social distancing in compliance with local and state mandates.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:


Enhanced Public Space Cleaning: where we have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms and lifts, as well as provided more hand sanitizing stations throughout the property.


Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are welcome to wear personal face coverings.


Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.


Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you'd like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.
We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing.

Citrique Restaurant

Citrique is built on the reputation of delivering consistently chic all-day dining experiences. Famous for its breakfast, brunch and seafood market experience, the venue attracts both locals and hotel guests with its fresh contemporary cuisine.


Misono

Misono, Inspired by the playful, youthful language of the streets of Harajuku, Misono presents a laneway of experiences, transitioning from an intimate Izakaya and live sushi table, to a sophisticated whisky bar with outdoor terrace and spirited teppan dining.


Chapter & Verse Bar and Lounge

Chapter & Verse raises the bar by bringing together interest and energy with experience, accommodating a variety of modes and customers through the day and night, the all-day bar serving share plates and an exquisite drinks menu. The high tea in Chapter & Verse is a tradition that has been elevated using local ingredients sourced from the base of the Hinterland up to Mount Tamborine.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative. 

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed. 
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

  •  

Not a Marriott Bonvoy member? Enroll here.


Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Buffet Breakfast available daily in Citrique Restaurant - benefit inclusions vary depending on elite level.
  • Mobile Check-In/Check-Out: Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Key: Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Guest Requests: Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.