425 Water St, Portsmouth, Virginia USA 23704

Explore the world, with confidence.

At Renaissance Portsmouth-Norfolk Waterfront Hotel, we know that travel is an opportunity to pursue your curiosity with confidence and ease.

We've got you covered, especially considering the current circumstances surrounding the COVID-19 pandemic.

As part of Marriott International's family of brands, we have implemented a multi-pronged approach to meet the health and safety requirements of our "Commitment to Clean" standards.

We wanted to outline a few of the changes and enhancements you should expect during your stay - including changes to our amenities, services and facilities.

Here is what you can expect when you're with us.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates.
Signage throughout the hotel will remind our guests to remain 6ft a part. We have reconfigured our lobby lounge and patio seating with this in mind. We also provide contactless options for amenity delivery and mobile service check in through your Bonvoy App. The following services are not available: valet parking, stayover cleaning, and in restaurant dining.

In keeping with Marriott's Commitment to Clean, we have notice made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:



Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.

Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities.

Room Amenities:

 

  • In-room coffee makers are not currently available, but guests can request contactless coffee delivery.
  • Disinfectant spray is available for every arriving guest upon request.
  • No stayover cleaning service is offered to limit guest and employee exposure.
  • All linen and amenities can be delivered with no contact.


Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let us our guest services team know. We will be happy to make schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.

Fitness Center: Closed
Indoor Pool: Open
Restaurant: Closed
Bar and Patio Dining: Open

 

Masks are required in all public areas.

Foggy Point Bar and Patio:

 

  • Dining is open, the restaurant seating in closed.
  • Modified hours of operation are as following: Tue-Sat 5pm-10pm
  • Restaurant is closed for breakfast and lunch, breakfast to-go options are available in hotel pantry.


Cleaning Enhancements:

 

  • Seating is fully disinfected between each guest.
  • Menus are disinfected between use.


Full menu and beverage options are available to-go.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Not Available
  • Lounge Access: Not Available
  • Welcome Gift: Points are provided
  • Late Check-Out: Available
  • Mobile Check-In/Check-Out: Available
  • Mobile Key: Not Available
  • Mobile Dining: Not Available
  • Mobile Guest Requests: Available