1-2-70 Miyahara, Osaka, Japan 5320003

Rest Assured

At Courtyard Shin-Osaka Station, we live by the Golden Rule. Treating others like we'd like to be treated. It has always been our guiding principle.

That passion holds true now more than ever. As part of Marriott International's family of brands, we have implemented a multi-pronged approach to meet the health and safety requirements of our "Commitment to Clean" standards. These new protocols and elevated practices ensure high standards of cleanliness with a continued passion for service.

Taking great care of you starts with letting you know what to expect during your stay. Here are some of the steps we are taking and changes we have made to our amenities, services and facilities during your stay at Courtyard Shin-Osaka Station.

Let us introduce you to what to expect.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.
Throughout our hotel we aim to make your experience as contactless as possible and encourage payment by credit card and QR code.

Signage throughout our hotels to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurants in compliance with local and state mandates, and partitions installed at the queing area by the front desks.

To help our geusts maintain proper physical distancing signage is present directing guests where to stand when queuing or in the elevator and advising of the capacity limits for hotel elevators and the fitness center.

Mobile check-in service requests, and room service orders delivered right to your door via the Marriott Bonvoy™ mobile app.

Hand sanitiser stations are available in high-traffic areas.

The use of facemask is mandatory for all guests and employees.
In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning.
We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms and elevators as well as provided more hand sanitizing stations.

Personal Protective Equipment (PPE).
Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. All vendors and employees entering the building receive temperature checks.

Room Amenities:
Disinfectant wipes provided in rooms.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you'd like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

Fitness Center: Open 7:00a.m.- 11:00p.m.

 

  • Reservations required. Please contact the service center or the front desk to reserve.
  • Up to two people can enter the fitness center at same time but are required to be of the same group, otherwise only one person is permitted entry at any one time.
  • We ask that you wear masks when training in groups.


Executive Lounge: Open 6:30a.m.- 10:00p.m.


The food is served with individual portions.


(Snacks buffet temporally closure.)

We are modifying the configuration of dining room tables and chairs to meet social-distancing standards.


Food is now served in individual portions.


We formally request your continual cooperation regarding the use of alcohol-based disinfectants and body temperature checks when you visit our premises.


We also encourage guests to register with the OSAKA COVID-19 tracing system.

Dining & Bar LAVAROCK

  • [Breakfast] 6:00a.m. - 11"00a.m.
    • *Set menu with choice of an American or Japanese Styled breakfast (Replacing Breakfast Buffet)
  • [Lunch] 11:30a.m. - 2:30p.m.(L.O.) 
    • *Limited menu
  • [Dinner] 5:00p.m. - 10:00p.m.(L.O.) 
    • *Limited menu
    • *Closed from 2:30p.m. to 5:00p.m.

 

Teppanyaki IKKA-ICHIYO

  • [Dinner] 5:00p.m.- 9:00p.m.(L.O.)*Limited menu
    • *Lunch is by reservation only


Bar19

  • Temporarily closed


In Room Dining *Limited menu

  • [Lunch] 11:30a.m. - 2:30p.m.(L.O.)
  • [Dinner] 5:00p.m. - 10:00p.m.(L.O.)

*If you want, no face-to-face contact is to be made.


Takeaway Service: To order takeaway menu just call Service Center & Self pick up at Dining & Bar LAVAROCK.

  • [Breakfast] 8:30a.m. - 9:15a.m.
  • [Lunch] 11:30a.m. - 2:00p.m. Weekdays only
  • [Dinner] 5:00p.m.- 7:00p.m.


※Please be aware that the above schedule may change without prior notice.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.



Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.

  • Mobile Key. Forgo the front desk altogether and go straight to your guest room

  • Mobile Dining. Order your private, in-room dining through the app.

  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.


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Not a Marriott Bonvoy member? Enroll here.


 

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

Breakfast: Available in Dining & Bar LAVAROCK eat-in or pick-up breakfast box. Self-service buffet not available.
Lounge Access: Available
Welcome Gift: Available, as per standard.
Late Check-Out: Available, as per Standard.
Mobile Check-In/Check-Out: Available, ID to be presented at Front Desk on arrival.
Mobile Dining: Not available through Mobile App. Pick-up and Delivery service is available through Services center.
Mobile Guest Requests: Available via Mobile Chat.

Our hotel offers meeting & event spaces that have in place precautions to reduce the risk of the spread of COVID-19.
These include:

 

  • We have adjusted our room and seating configurations to ensure all current government social distance guidelines can be maintained at all times.
  • Where required partations will be marked to help stop spread by airborn infections.
  • Increase circulation of outdoor air as much as possible,by opening windows and doors.
  • Maximum of 10 attendees for business meetings.
  • Disinfectant wipes will be provided on the table as will individual bottles of water.
  • We formally request your continual cooperation in the use of alcohol-based disinfectants and the wearing of masks.
  • We ask that a list of guests be submitted where possible.
  • Physical distancing should be maintained at all times.

We recommend the download of the track and tracing application to ensure we are all alerted should anyone pose a risk of spreading Covid-19. Any one who is not of good health or with fever should be asked to refrain from attending.