1-1-1 Sanjo-oji, Nara City, Nara Japan 630-8013

Stay well.

Welcome to JW Marriott Hotel Nara.

Now more than ever, we are passionate about delivering an exceptional experience and truly memorable moments throughout your stay.

In response to current circumstances surrounding the COVID-19 pandemic, we have implemented a variety of new protocols and elevated practices, keeping with our high standards of cleanliness and luxury service.

Allow us to introduce you to some of the measures we have implemented and what to expect at our hotel regarding changes to amenities, services, and facilities.

We are delighted to welcome you.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.
  • Updated policies including temperature screening procedures and sanitization requirements upon guest arrival into the hotel.
  • Frequent cleaning and disinfecting, with a special focus on high touch areas like elevator buttons and escalator handrails.
  • Frequent hand washing and disinfecting of work areas.
  • More hand sanitizing stations at the entrance, near the front desk, elevator banks and fitness and meeting spaces.
  • Signage in the lobby to remind guests to maintain social distancing protocols and the removal or re-arranging of furniture to allow for social distancing.
  • Mobile technology such as check in, mobile key, mobile requests for additional services for less contact.
  • All associates wear a face mask when on duty.
  • Acrylic partitions are set at the Front Desk, Executive Lounge, All Day Dining and SPA receptions.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

 

  • Enhanced Public Area Cleaning: We have increased the frequency of cleaning and sanitisation, in high touch areas including restrooms, elevators, door handles, tabletops and hand sanitisation stations are provided throughout the hotel.
  • Personal Protective Equipment (PPE): Staff members are wearing face masks and other protective coverings based on the activities they are performing and advise from local authorities. Guests are recommended to wear personal face coverings and these are available at the hotel reception on request.
  • Deep cleaning each guestroom between stays.
  • Hospital-grade disinfectants on door handles, tables and nightstands, furniture knobs and handles, light switches and thermostats, drapery pull handles, telephone and keypad, remote control, alarm clock, television, safety latch and peephole, trash receptacle, faucet handles, toilet and shower handles.
  • Sanitization Kit: A sanitization kit (hand sanitizer gel, disposable face mask) is provided to our guests during their stay at the hotel.


Every guest room is thoroughly cleaned and disinfected between each guest.  We will continue to provide housekeeping services daily while you are away from the room. If you have any specific housekeeping preferences or would like to not receive housekeeping service during your stay, please contact guest services at any time.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance or reducing capacity in public spaces and reinforcing social distancing.

Please check with the hotel for updated business hours.

Fitness Center: Open
Pool: Open
SPA: Open, reservation required

Additional measures are provided for guests' health and safety including:

 

  • No small towels are provided. Please bring in from your guest room.
  • Refraining fitness equipment usage in-between to accommodate social distancing, as needed.
  • Chemicals in swimming pool and spas are to be kept at the proper levels, and disinfectant levels to always meet local authorities' guidelines and codes.
  • Capacity of pool area is controlled.

Please check the hotel website for latest business hours

The below measures are in place to ensure additional health and safety for our guests:

 

  • Modifying furniture and capacity to allow for more distancing
  • Large groups are split into smaller tables.
  • Modifying operational practices for in-room dining.
  • Ensuring food service and prep associates wear gloves and masks.
  • Wet towels individually wrapped.
  • After using a table, use rubbing alcohol to wipe the table.
  • A tong is provided to each individual to take buffet items.
  • All milk and dairy for breakfast buffet is individually prepared in bottles.
  • Kitchen serves guests on breakfast buffet to eliminate many guests touching serving utensils.
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Platinum members of above have complimentary access to Executive Lounge but breakfast may be offered at Silk Road Dining.
  • Lounge Access: Platinum Members or above have access to Executive Lounge.
  • Welcome Gift: 500 points per stay are given to Gold Members, 1,000 points per stay are given to Platinum Members or above.
  • Late Check-Out: Gold members are provided up to 2 pm check out upon availability, Platinum members are above are guaranteed up to 4 pm check out.
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.
  • Following local guidance for events and developing additional operational resources like room set-up charts to support social distancing.
  • Enhanced cleaning protocols for all meetings and event spaces.
  • Hand sanitization and sanitized equipment.
  • Wipe microphone with sanitizer after every use.
  • Acrylic partition on the podium is provided.