2876 Imahama-cyo, Shiga, Japan 524-0101

Taking care of you.

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Lake Biwa Marriott Hotel.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.
Signage throughout our hotels to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurants in compliance with local mandates, and partitions installed at front desks lines.
Room service orders delivered right to your door.

No valet service is currently available for parking.
We have notice made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning. We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators as well as provided more hand sanitizing stations.

Personal Protective Equipment (PPE). Staff members will wear PPE face coverings based on the activities they are performing and based on direction by the local authorities. Guests are welcome to wear personal face coverings.

Electrostatic Spraying. We're utilizing enhanced technologies, including electrostatic sprayers to keep the cleanliness protocols.

Room Amenities
Disinfectant wipes are available in the room for every arriving guest as well as upon request.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you'd like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.
We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

Fitness Center: Close.
Sports Center: Open, Limited number of the locker.
Golf: Open, social distancing required.
Kids Club: Closed until further notice.
Shuttle: Operating on Limited Schedule.
Lounges: Open, masks required for entry.
・Modifying furniture and capacity to allow for more distancing.
・Large groups are split into smaller tables.
・Modifying operational practices for in-room dining.
・Ensuring food service and prep associates wear gloves and masks that are changed in accordance with health department guidance.
・Guest are asked to wear the gloves whenever take the food.
・Wet disposal towels are provided for each tables.

・Business Hours:
Please check the hotel website for latest business hours.
"Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.



Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.

  • Mobile Key. Forgo the front desk altogether and go straight to your guest room

  • Mobile Dining. Order your private, in-room dining through the app.

  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.


 

Not a Marriott Bonvoy member? Enroll here.


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Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

Breakfast: We are offering the free breakfast for Platinum, Titanium, and Ambassador level (and one additional adult).
Lounge Access: We are offering the free Lounge access for Platinum, Titanium, and Ambassador level (and one additional adult).
Welcome Gift: We are offering 1000 points for Platinum, Titanium, and Ambassador members and 500 points for Gold members except any other gifts.
Late Check-Out: Above the platinum level, up to 16:00, and 14:00 for the gold member (based on the availability).
Mobile Check-In/Check-Out: All members of the Marriott Bonvoy can use this system.
Mobile Guest Requests: All members of the Marriott Bonvoy can use this system.