2428 Shirahama-cho, Wakayama-ken, Wakayama Japan 649-2211

Taking care of you.

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Nanki-Shirahama Marriott Hotel.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.
  • Frequent cleaning and disinfecting, with a special focus on high touch areas like elevator buttons.
  • Frequent hand washing and disinfecting of work areas.
  • More hand sanitizing stations at the entrance, near the front desk, elevator banks and fitness and meeting spaces.
  • Signage in the lobby to remind guests to maintain social distancing protocols and the removal or re-arranging of furniture to allow for social distancing.
  • All associates wear a face mask when on duty
  • Deep cleaning each guestroom between stays.
  • Hospital-grade disinfectants on door handles, tables and nightstands, furniture knobs and handles, light switches and thermostats, drapery pull handles, telephone and keypad, remote control, alarm clock, television, safety latch and peephole, trash receptacle, faucet handles, toilet and shower handles.
  • Disinfecting wipes in each room for guest use.


Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you'd like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.
We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

Fitness Center: Close
Spa: Open, reservation required.
Lounges: Open, masks required for entry.
Kids Room: Close

In view of the spread of the new coronavirus infection, the following services will be changed for the time being from May 30, 2020 as part of ensuring customer safety, hygiene management and preventive measures.

 

  • Restaurant "Grill & Dining G":
  • Business hours will be changed as follows.
  • In-room dining 7: 30-20: 00
    • From 8/24, breakfast and dinner will be open as usual.
    • We may change the way food is served.

 

  • Lounge: 12: 00-22: 00 (L.O.21: 00)
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.



Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.

  • Mobile Key. Forgo the front desk altogether and go straight to your guest room

  • Mobile Dining. Order your private, in-room dining through the app.

  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.


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Not a Marriott Bonvoy member? Enroll here.


 

Available benefits vary by location and membership tier.