Stay well.

Welcome to The Ritz-Carlton, Osaka.

Now more than ever, we are passionate about delivering an exceptional experience and truly memorable moments throughout your stay.

In response to current cirumstances surrounding the COVID-19 pandemic, we have implemented a variety of new protocols and elevated practices, keeping with our high standards of cleanliness and luxury service.

Allow us to introduce you to some of the measures we have implemented and what to expect at our hotel regarding changes to amenities, services, and facilities.

We are delighted to welcome you.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.
Signage throughout our hotels to remind guests to maintain social distancing, seating capacities reductions in our restaurants to keep the social distancing, and partitions are installed at front desks and food and beverage service lines.

Disinfection liquid are placed in every key areas in the hotel.
In keeping with Marriott's Commitment to Clean, we have notice made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning. We have increased the frequency of cleaning and disinfection to every 2 hours, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.

Personal Protective Equipment (PPE). Staff members wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are welcome to wear personal face coverings.

Electrostatic Spraying. We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants every night, to support our already rigorous cleanliness protocols.

Room Amenities
Disinfectant wipes are available in the room for every arriving guest as well as upon request
Upon receiving any delivery request, the Operators ask the guest whether to deliver to the outside of door or to deliver in person
Every guest room is thoroughly cleaned and disinfected between each guest. We will continue to provide housekeeping services daily while you are away from the room. If you have any specific housekeeping preferences or would like to not receive housekeeping service during your stay, please contact guest services at any time.

(as of September 10, 2021)

 

Fitness: 7:00 a.m. to 8 p.m. 
 

Spa: Weekday 10:00 a.m. to 7 p.m. / Sat, Sun & Holiday 9:00 a.m. to 7 p.m.
 

Club Lounges: Food presentations are offered at either 34F lounge or 1F Splendido. Due to a request based on the government's state of emergency, alcohol beverages cannot be served until September 30, 2021. During this period, a complimentary bottle of red wine is provided as a welcome amenity for guests who are staying on the Club Level. Also guests can enjoy beer, soft drinks and snack from the mini bar in the guestroom with our compliments.

Club Lounge Open Hours: 11:00 a.m. - 8:00 p.m.

Food Presentation:
Breakfast         6:30 a.m. - 10:30 a.m.  (served at 1F Splendido)
Light Snacks    11:00 a.m. - 1:00 p.m.
Afternoon Tea  2:00 p.m. - 4:30 p.m.
Hors d'oeuvres, Sweets & Cordial  5:00 p.m. - 7:30 p.m.  (served at 1F The Lobby Lounge from Monday to Thursday except holidays)

 

 

Due to a request based on the government's state of emergency, all restaurants and bars will be closed at 8:00 p.m. until September 30, 2021. Alcohol beverages will not be served at any restaurant during this period. We apologize for any inconvenience and appreciate your understanding.

 

Business Hours until September 30 (as of August 25, 2021)


French Cuisine "La Baie"
Lunch: 11:30 a.m. - 3:00 p.m. (last order 1:30 p.m.) 
Dinner: 5:00 p.m. - 8:00 p.m. (last order 6:30 p.m.) 
Closed on weekdays (except National Holidays and September 24)

 

Japanese Cuisine "Hanagatami"
Lunch: 11:30 a.m. - 3:00 p.m. (last order 1:30 p.m.) 
Dinner: 5:00 p.m. - 8:00 p.m. (last order course 6:30 p.m. / a la carte 7:00 p.m.)
Closed on weekdays (except National Holidays and September 24)

 

Chinese Cuisine "Xiang Tao"
Lunch: 11:30 a.m. - 3:00 p.m. (last order 1:30 p.m.) 
Dinner: 5:00 p.m. - 8:00 p.m. (last order course 6:30 p.m. / a la carte 7:00 p.m.) 
Closed on weekdays (except National Holidays and September 24)

 

Italian Cuisine "Splendido" 
Breakfast: 6:30 a.m. - 10:30 a.m. 
Lunch: 11:30 a.m. -  (last order 12:30 p.m. ) 
Afternoon Tea: 2:00 p.m. - 5:00 p.m. (90-minute seating / last entry at 3:30 p.m.) 
Dinner: 5:00 p.m. - 8:00 p.m. (last order course 6:30 p.m. / a la carte 7:00 p.m.) 
Closed at lunch, afternoon tea, and dinner time on weekdays (except National Holidays and September 24)
* Lunch and dinner time on September 22 will open.


The Lobby Lounge 
Weekdays: 12:00 p.m. - 8:00 p.m. (last order 7:30 p.m.) 
Saturdays, Sundays and holidays: 11:00 a.m. - 8:00 p.m. (last order 7:30 p.m.) 


The Bar 
Closed until September 30


The Ritz-Carlton Gourmet Shop
Weekdays: 11:00 a.m. - 6:00 p.m. 
Saturdays, Sundays and holidays: 10:00 a.m. - 7:00 p.m.


The Ritz-Carlton Boutique
Closed until September 30

 

  • Took off some tables to keep required distance between tables
  • Recommending the guest not to seat face to face whenever applicable
  • Table is disinfected every time the table became vacant
  • QR code menu is implemented
  • Kitchen area is disinfected every hour


If we may be of any further assistance, kindly contact Restaurant Reservations at +81 6 6434 7020.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.



Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.

  • Mobile Key. Forgo the front desk altogether and go straight to your guest room

  • Mobile Dining. Order your private, in-room dining through the app.

  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.


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Not a Marriott Bonvoy member? Enroll here.


 
Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

Late Check-Out: accordingly
Mobile Check-In/Check-Out: accordingly
Mobile Key: Schdule the implementation in Oct
Mobile Dining: Not applicable for now
Mobile Guest Requests: accordingly