3-6-12 Honmachi, Chuo-ku, Osaka, Osaka Japan 541-0053

Stay Well.

Welcome to The St. Regis Osaka.

Now more than ever, we are passionate about delivering an exceptional experience and truly memorable moments throughout your stay.

In response to current circumstances surrounding the COVID-19 pandemic, we have implemented a variety of new protocols and elevated practices, keeping with our high standards of cleanliness and luxury service.

Allow us to introduce you to some of the measures we have implemented and what to expect at our hotel regarding changes to amenities, services, and facilities.

We are delighted to welcome you.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.
All of the department representatives are well educated with the knowledge and information of social distancing during the commitment to clean training, which is conducted weekly at the hotel. In the training, the director of rooms has demonstrated how to maintain the social distance with the customer such as staying at least 6 feet away from the customer, using the gesture to indicate the direction.

Mobile check-in service was promoted to our customers who were coming to stay with us at our hotel.

Besides, we have also conducted the seating capacity reductions in our employee restaurant, and partitions board were installed at our Concierge, Butler desk, and front office.
Since we have successfully started the Commitment to Clean training at the hotel, and all of our coworkers are being cooperative. In these few months, we have made several standards to our cleaning practices through our property and in guest rooms: which include:

Enhance public space cleaning. We have enhanced the frequency of cleaning and disinfection, particularly in areas with high traffic including our lobby area, restroom, hallway, and our butler pantries.

Moreover, we have emphasized to all of our staff on personal protective equipment and approaches. The staff must wear the face mask and glove while they serve the guest in the guestroom.

Electrostatic spraying has been utilized through the property during the night and ensures the area with high traffic are all disinfected with the chemical.

All of our employees have to follow all the standards and record, which incudes handwashing every 20 minutes and disinfect the working area in every two hours.

Room Amenities:
Each guestroom is offered the face masks and alcohol to the guest during their stay and disinfectant wipes and spray are available for every arriving guest.

Every guest room is thoroughly cleaned and disinfected between each guest. We will continue to provide housekeeping services daily while you are away from the room. If you have any specific housekeeping preferences or would like to not receive housekeeping service during your stay, please contact guest services at any time.

We are committed to making the amenities and service to our property available to the guest while complying with the local regulations, including partition board, social distancing, and our breakfast buffet service has been canceled.

All the coworkers have to wear face masks during work and washing or disinfecting hands every 20 minutes.

 

  • Fitness Center: OPEN, Social distancing required.
  • Spa: Face mask required for the staff.
  • Valet service: Social distancing required and face mask required for the staff.
  • French restaurant - Rue D'or: To go (Take away menu) is available.
  • Italian Restaurant - La Veduta: Our hotel breakfast service changed from buffet service to a la carte menu.
  • Japanese Restaurant- Wajo Teppanyaki: Have limited hours of operation.
  • St. Regis Bar: To go afternoon tea is available if the guest prefers.

All the restaurants require the procedure of hand disinfection and temperature checks to the guest.
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Not all the membership received complimentary breakfast
  • Welcome Gift: Welcome amenity is offered to Gold, Platinum and Titanium elite.
  • Late Check-Out: Platinum, and Titanium Elite are guarantee for the late checkout till 16:00 and Gold elite could request for it, but it is subjected to availability.
  • Mobile Check-In/Check-Out: All the members all eligible for mobile check in / out
  • Mobile Key: All the members all eligible for mobile check in / out
  • Mobile Dining: All the members all eligible for mobile check in / out
  • Mobile Guest Requests: All the members all eligible for mobile check in / out