6-1-55, Uehonmachi, Tennoji-ku, Osaka, Osaka Japan 543-0001

Taking Care of You.

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Sheraton Miyako Hotel Osaka.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you’re in public areas of the hotel. We do appreciate your support and understanding.
Signage throughout our hotels to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurants in compliance with local and state mandates, and partitions installed at front desks and food and beverage service lines.
In addition to the above, we have signage of PLEASE WAIT sealed on the floor in front of the Front desk, Cashier in the restaurant, and Reception in the fitness center for social distancing.

Mobile check-in and out and service requests via the Marriott Bonboy moblile app.
Room Amenities
We empty the water in the humidifier in the guest room.
Disinfectant wipes are available for every arriving guest upon their check in at the reception.
Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you’d like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

・Fitness gym(B1F) Open hours: 24hours
 *Open to guests aged 16 years and over. Avallable from moment of check-in until time of check-out.
 Guests must sign a disclaimer form at the 2nd floor front desk. Access card keys will be issued upon completion of registration.

・Massage in the guest room
 Closed for the time being.

・Miyako Health Club(5F)

 Open hours
 Pool/8:00~21:00 (Last entry: 20:30)
 Shape-up Room/11:00~21:00 (Last entry: 20:00)
 Sauna & Shower Room/11:00~22:00 (Last entry: 21:00)
 * Use of the facilities is limited to hotel guests who are children aged 12 and over, between check-in and check-out times.


・Sheraton Club (20F)
 Operation hours:  07:00 am to 09:00 pm 

 Alcoholic beverages can be ordered in from 17:30 to 21:00.   

 

Buffet Restaurant  ‘Top of Miyako' (21F)
Operation hours for  

Lunch :  11:30 am to 03:00 pm  Time of Last Order 02:30 pm
Dinner : 05:00 pm to 09:00 pm  Time of Last Order 08:30 pm 

Room Service
Operation hours : 7:00 am to 10:00 am and 11:30 am to 9:00 pm (Normal operation hours  : 6:30 am to 12 midnight)

Restaurant & Lounge ‘eu' (2F)
Operation hours for

Breakfast : 07:00am to 10:00am  Time of Last Order 09:30 pm

Lunch  :  11:30 am to 02:30 pm
Dinner :  05:00 pm to 08:00 pm Time of Last Order 07:00 pm
Lounge : 10:00 am to 10:00 pm Time of Last Order 09:30 pm
(Normal hours of Operation 10:00 am to 12 midnight)

Bar ‘eu' (2F)

Closed ※From January 24th

Japanese Restaurant ‘Uemachi'  (3F)
Breakfast:07:00am to 10:00am Time of Last Order 09:30 am 

Lunch  : 11:30 am to 02:30 pm
Dinner : 05:00 pm to 09:00 pm Time of Last Order 08:30 pm

Chinese Restaurant ‘Shisen'
Operation hours for Lunch : 11:30 am to 02:30 pm
Dinner : 05:00 pm to 09:00 pm Time of Last Order 08:30 pm

Café & Gourmet Shop Café Belle
Operation hours : Take away service 8:00am to 07:00pm , Eat-in service 8:00am to 06:00pm 

 


 

 

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

 

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Available at Restarurant & Lounge 'eu' Set menu and a la carte menu in place of buffet for over Platinum Elite status members.
  • Lounge Access: 21st Top of Miyako restaurant is substitute facility for Club Lounge for the time being for over Platinum Elite stauts members.
  • Welcome Gift: For Glold Elite status members 500p and over Platinum Elite status members 1000p
  • Late Check-Out: For Gold Elite status members 14:00 and over Platinum Elite status members 16:00
  • Mobile Check-In/Check-Out: Available for all Marriott Bonvoy members
  • Mobile Key: Not available
  • Mobile Dining: Not available
  • Mobile Guest Requests: Availabe for all Marriott Bonboy members