4320 El Camino Real, Los Altos, California USA 94022

Rest Assured

At Courtyard Palo Alto Los Altos, we live by the Golden Rule. Treating others like we'd like to be treated. It has always been our guiding principle.

That passion holds true now more than ever. As part of Marriott International's family of brands, we have implemented a multi-pronged approach to meet the health and safety requirements of our "Commitment to Clean" standards. These new protocols and elevated practices ensure high standards of cleanliness with a continued passion for service.

Taking great care of you starts with letting you know what to expect during your stay. Here are some of the steps we are taking and changes we have made to our amenities, services and facilities during your stay at Courtyard Palo Alto Los Altos.

Let us introduce you to what to expect.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates.
All public space, outdoor, and swimming pool area seating have been reconfigured to accommodate a minimum of 6' social distance. All guests checking in are verbally screened for COVID-19 prior to check-in. Signage throughout our hotel to remind guests that Face Covering/Mask is required, to maintain social distancing and limits closed space occupancy in compliance with both State, County, and CDC recommendations. All employees are trained to follow our strict "Commitment to clean" and COVID-19 prevention plans and are continuously updated on new requirements or guidelines issued by the local authorities.
All public areas, restrooms, and food service areas are sanitized three to five times per day using approved disinfectants. Guestrooms, meeting spaces and surfaces are being thoroughly sanitized by our Housekeeping department.

All Guestrooms are thoroughly deep cleaned and sanitized prior to new guest check-in.
Daily housekeeping service is available for all stayover guestrooms upon in-advance scheduled request only through the front desk. We ask that our guests stowaway all miscellaneous items to allow our housekeepers to properly access and service surfaces in your room.
Foodservice is limited to outdoor dining and Grab N Go / take-out orders only, per order of the California Department of Public Health.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let our guest services team know. We will be happy to schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.

We are committed to making the amenities and services at our property available to you while complying with local regulations:

 

 

  • Fitness Center is closed until further notice.
  • Pool and Hot tub are available for one guestroom by schedule only at Front Desk, one room at a time.
  • Business Center computers currently removed and not available.
  • Coffee makers are removed from guestrooms.
  • Foodservice is available during limited Breakfast, Lunch and Dinner hours. Currently limited to outdoor dining and Grab N Go / take-out orders only.
Full-service Foodservice is available, currently limited to outdoor dining and Grab N Go / take-out orders only, per order of the California Department of Public Health. Daily hours of operations are:

Breakfast: 7:00AM - 9:00AM, Lunch: 11:30AM - 1:30PM and Dinner 5:00PM - 8:00PM

ROOM SERVICE NOT AVAILABLE AND NOT OFFERED
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.


Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including: 

  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key. Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining. Order your private, in-room dining through the app.
  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.

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Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Bistro menu availble 7AM - 9AM featuring Starbucks coffees and fresh menu items.
  • Welcome Gift: Currently Suspended
  • Late Check-Out: Available based on availability
  • Mobile Check-In/Check-Out: Mobile check-in available for Marriott BONVOY members
  • Mobile Key: Mobile Key available for Marriott BONVOY members upon request.
  • Mobile Guest Requests: Mobile guest requests available for Marriott BONVOY guests