520 SW Broadway, Portland, Oregon USA 97205

Taking Care of You.

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

 

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service. We have also made a few adjustments to the services, amenities and facilities available during your stay.

 

Here is what to expect during your stay at Portland Marriott City Center.

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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates.
  • Physical distancing throughout all areas of the hotel including in public areas, fitness centers, meeting spaces, lobby, and work areas.
  • Signage throughout our hotels to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurants in compliance with local and state mandates.
  • Mobile check-in and key, service requests, and room service orders delivered right to your door via the Marriott Bonvoy™ mobile app.
  • No valet service available for parking.


Please note face coverings are now REQUIRED throughout indoor public spaces and crowded outdoor spaces. We appreciate your cooperation in following this mandate from the State of Oregon.

 

  • Indoor Public Space (includes, but not limited to): lobby, guest room corridors, elevators, meeting space, public restrooms, food & beverage venues, business center.
  • All guests will be required to wear face coverings at all times in the restaurant or lounge including when being escorted to their table or visiting restrooms; once seated in restaurants or lounges, no face coverings are required.
  • Medical Exception: The CDC and the PHAC recognize that wearing cloth face coverings may not be possible in every situation or for some people. This includes: (1) Children younger than 2 years old, or (2) anyone who is unconscious, incapacitated, or otherwise unable to remove cloth face covering without assistance.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms.

 

  • Enhanced cleaning: Increasing the frequency of cleaning and special sanitizing using EPA-approved products throughout all public areas of the hotel, meeting spaces, guestrooms and work areas with a focus on high-touch areas and hard surfaces. Disinfectant wipes are available in the room for every arriving guest as well as upon request.
  • Training: Training hotel staff on cleaning and sanitizing procedures developed by AIMClean, our proprietary robust cleaning and sanitizing certificate program that includes best practices from in-house and outside experts, such as Ecolab.
  • Staff Wellness: Hotel associates use of PPE such as face coverings, temperature checks, and increased personal hygiene protocols including frequency of hand washing and wearing of gloves.


Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let our guest services team know. We will be happy to schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

 

  • Fitness Center: Open, face masks required at all times.
  • Lounges: Open, face masks required for entry.

Please note face coverings are now REQUIRED throughout indoor public spaces and crowded outdoor spaces. We appreciate your cooperation in following this mandate from the State of Oregon.
  • We adhere to the public health department code regulations and CDC guidance on food safety practices, cleaning and sanitizing, and service delivery methods, throughout all public spaces and service/work areas to mitigate the spread of viruses.
  • Modified operational practices for in-room dining.
  • No self-service buffets.
  • All food handlers trained on safe food preparation and service practices, and self and independent audits in accordance with food safety standards as guidelines.
  • Our banquet offerings will be creatively packaged and presented, in a phased approach based on public health and safety standards.
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.
 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier.

Your group's wellbeing is our highest priority and we have implemented enhanced cleaning and sanitation protocols designed to keep you safe during your time with us.

 

  • Meeting space capacities adjusted for social distancing.
  • Our banquet offerings will be creatively packaged and presented, in a phased approach based on public health and safety standards.
  • We can offer resources, innovative ideas, and partnerships to create an experience that combines in-person and virtual components to broaden your audience reach and engagement.
  • Increased frequency of cleaning and special sanitizing using EPA-Approved products throughout meeting spaces, all public areas, and restrooms.