218D Jalan Macalister, Georgetown, Malaysia 10400

Rest Assured

At Courtyard Penang, we live by the Golden Rule. Treating others like we'd like to be treated. It has always been our guiding principle.

That passion holds true now more than ever. As part of Marriott International's family of brands, we have implemented a multi-pronged approach to meet the health and safety requirements of our "Commitment to Clean" standards. These new protocols and elevated practices ensure high standards of cleanliness with a continued passion for service.

Taking great care of you starts with letting you know what to expect during your stay. Here are some of the steps we are taking and changes we have made to our amenities, services and facilities during your stay at Courtyard Penang.

Let us introduce you to what to expect.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.
Signage throughout our hotel to remind guests to maintain social distancing in compliance with local and state mandates, and partitions installed at food and beverage service lines. Mobile check-in and key are available via the Marriott Bonvoy™ mobile app, and room service orders delivered right to your door.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

 

  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.
  • Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face mask, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are welcome to wear personal face masks.
  • Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.
  • Face mask, face mask holder, and disinfectant wipes are available in the room for every arriving guest as well as upon request.


Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you'd like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing.

The modifications we have made include:

 

  • Fitness Center: open daily 24 hours, face masks required for entry.
  • Pool: open from 7am - 7pm
  • Restaurant: open, face masks required for entry.

Penang Kitchen Operation Hours:


Open daily:
Breakfast: 6.30am - 10.30am
Lunch & Dinner: 12pm - 10pm


Partitions installed at food and beverage service lines, temperature check and face mask required for entry.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Lounge Access: Not available till Dec 2020
  • Late Check-Out: Late check-out till 2PM only applicable for Gold. Late check-out till 4PM only applicable for Gold, Platinum Elite, Titanium Elite and Ambassador Elite
  • Mobile Check-In/Check-Out: Applicable for all Marriott Bonvoy® Members
  • Mobile Key: Applicable for all Marriott Bonvoy® Members
  • Mobile Dining: Not applicable
  • Mobile Guest Requests: Applicable for all Marriott Bonvoy® Members
With the constant developments in travel guidelines, we encourage you to obtain information from your government and airline for the latest travel advice. For more information and updates regarding travel guidelines to Malaysia, please refer to: http://www.motac.gov.my/en/announcement/guidelines-entry-and-quarantine-process-person-under-surveillance-pus-letter-of-undertaking-and-indemnity-pus-arriving-from-abroad