4114 Jan Cooley Drive, Panama City Beach, Florida USA 32408

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Sheraton Panama City Beach Golf & Spa Resort.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Consistent with the most recent CDC guidance, fully vaccinated guests are no longer required to wear face coverings or social distance in indoor or outdoor areas of the hotel, unless required by local law. We ask that unvaccinated guests continue to wear face coverings and practice social distancing when they are in public spaces inside the hotel.

We are welcoming guests back with minimal disruption in your arrival experience. From the moment you check in at Sheraton PCB Resort, you'll find a fun and relaxing atmosphere that continues to takes cleanliness into account without compromising your experience. For your convenience, our Mobile Check-In via the Marriott Bonvoy™ mobile app is still available and hand sanitizer stations available throughout property.


Social distancing and face covering requirements have been lifted.


Valet services remain suspended.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, lobby and game room as well as provided more hand sanitizing stations throughout the property. Additionally, high traffic areas are also treated with the Electrostatic Sprayer for advanced protection.
 

Personal Protective Equipment (PPE): Face coverings are optional for staff members. Additional PPE (e.g., face shields, gloves, etc.) will be based on the activities they are performing. Face coverings are also optional for guests.

Daily in-room housekeeping services have been reinstated, unless otherwise requested by you. We do ask that your vacate the room during your housekeeping service.


Decluttering of most high touch items from guest rooms including, pen and pad, menus and magazines. Disposable items are available at the Front Desk upon request.


Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will provide housekeeping automatically every day, unless otherwise directed by you. We will be happy to schedule service according to your preferences.

We are committed to making the amenities and services at our property available to you while complying with local, state and brand regulations. All amenities and services are available at this time.

 

Bay Point Golf Club: Open Daily
Serenity Spa: Open Daily, 9am -5pm
Fitness Center: Open Daily
Sheraton Tennis: Open Daily
Water Sport Rentals & Excursions: Limited availability, call for current schedules 850.769.3866
Bay Beach: Open Daily
Resort Pools: Open Daily
Game Room: Open Daily

We continue to offer a variety of dining options with Indoor and outdoor seating available in most venues.

TIDES Restaurant & Lounge: Open Daily, 7am-11am and 5pm-10pm
Flip Flops Pool Bar: Open Daily, 11am -11pm
Pelican's Bar & Grill: Open Daily, 11am-10pm
Cabana Café: Open Daily, 6am - 11am

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.


Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key. Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining. Order your private, in-room dining through the app.
  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.


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Not a Marriott Bonvoy member? Enroll here.


Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Elite - breakfast for 2 (buffet unavailable)
  • Lounge Access: Not available
  • Welcome Gift: Standard
  • Late Check-Out: Standard
  • Mobile Check-In/Check-Out: Standard
  • Mobile Key: Not available
  • Mobile Dining: Not available
  • Mobile Guest Requests: Standard

The health and safety of our spa clients have always been a priority at Serenity Spa. Face coverings requirements have been lifted, but great care for for our guests and staff continues with detailed cleaning practices and personal protection equipment for services with intimate contact. All services and amenities are available at this time.

With 60,000 sq. ft of flexible indoor and outdoor meeting space, our events team will collaborate with planners to re-imagine their events with new meeting set ups, multiple outdoor venues, new food service protocols, PPE sourcing for attendees and other meeting specific options as needed.

On-site technology services from Encore also ensure safe virtual options and enhancements for any meeting or event.