Philadelphia
The Ritz Carlton
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10 Avenue of the Arts
Pennsylvania 19102 USA
1 215 - 523-8000

Stay well

Welcome to Philadelphia.

Now more than ever, we are passionate about delivering an exceptional experience and truly memorable moments throughout your stay.

In response to current circumstances surrounding the COVID-19 pandemic, we have implemented a variety of new protocols and elevated practices, keeping with our high standards of cleanliness and luxury service.

Allow us to introduce you to some of the measures we have implemented and what to expect at our hotel regarding changes to amenities, services, and facilities.

We are delighted to welcome you.
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Hotel Information

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MARRIOTT INTERNATIONAL'S COMMITMENT TO CLEAN
For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
SHARED RESPONSIBILITY
The safety of our guests and associates is a top priority. As guidance regarding face coverings and vaccination verification varies by local jurisdiction and may change, guests should review public information websites for the most up-to-date guidance for your destination, as well as the hotel-specific sections below and US and Canada Travel Advisories | Marriott Bonvoy™ before traveling. Fully vaccinated guests are no longer required to wear face coverings or social distance in indoor or outdoor areas of the hotel, unless required by local law.
SOCIAL DISTANCING MEASURES & CONTACTLESS EXPERIENCE

• Mask Usage is optional

• Hand Sanitizing stations, sanitizing wipes located in public areas of the hotel to include the front desk area, elevator landings and all entrance and exit doors.

• Mobile check-in and key, service requests via the Marriott Bonvoy™ mobile app.

• Hotel provides only valet parking services at this time.

ENHANCED CLEANING PROTOCOLS & HOUSEKEEPING SERVICE AT THIS HOTEL

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.

Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are required to wear masks in all public spaces.


Room Amenities:

  • In-room coffee makers are available in all of our guest sleeping rooms
  • Disinfectant wipes are available upon request

Every guest room is thoroughly cleaned and disinfected between each guest. We will continue to provide housekeeping services daily while you are away from the room. If you have any specific housekeeping preferences or would like to not receive housekeeping service during your stay, please contact guest services at any time.
PROPERTY AMENITIES & SERVICES

The Philadelphia Department of Public Health has announced a COVID Response Levels protocol which tie the City's public COVID mandates to specific pandemic metrics that are to be adhered to by all citizens. The Health Department is using the following metrics to identify which Response Level Philadelphia is currently at: average new cases per day, number of hospitalizations, percent of tests reported as positive, and the rate of change of new cases.

 

Current:  Mask Precautions: No vaccine requirement for places that serve food or drink; masks strongly suggested in indoor public places,  

 

We remain committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces, reinforcing social distancing, and vaccination requirements. The modifications we have made include:

 

  • Fitness Center: Open 7 days a week 6:00 am - 11:00 am and 4:00 pm - 9:00 pm. Closed from 11:00 am - 4:00 pm for deep cleaning and electrostatic spraying.
  • Spa:
    • Monday to Thursday 10:00 am to 6:00 pm
    • Friday 9:00 am to 7:00 pm
    • Saturday 8:00 am to 8:00 pm
    • Sunday 9:00 am to 7:00 pm
  • Club: 
    • Hours of Operation:
      • Monday: Closed
      • Tuesday: 4:00 pm to 10:00 pm
      • Wednesday: 7:00 am to 10:00 pm
      • Thursday: 7:00 am to 10:00 pm
      • Friday: 7:00 am to 10:00 pm 
      • Saturday: 7:00 am to 10:00 pm
      • Sunday: 7:00 am to 12:00 pm
      • Club Food Presentations:
        • 7:00 am to 10:00 am - Breakfast with Made to Order by Ritz-Carlton Chef
        • 11:30 am to 1:00 pm - Mid-Day Snacks
        • 2:00 pm to 5:00 pm - Light Snacks
        • 5:00 pm to 7:00 pm - Hors D'oeuvres and Desserts
        • 7:00 pm to 9:00 pm Sweet Treats
  • Parking: Overnight Parking $60. Daily Parking $38.

 

FOOD & BEVERAGE OFFERINGS

All Food and Beverage is being offered by Aqimero, our Restaurant and Lounge. Services are offered through a modified menu and modified hours of operation:

In-Room Dining: We serve In-Room Dining orders with China/Glass/Silver and more traditional service process.

· Breakfast: Monday - Friday 6:30am - 11:00am. Saturday & Sunday 6:30am - 12:00pm

· Lunch: Currently not offered. We apologize for the inconvenience.

· Dinner: Monday - Sunday 4:00pm - 10:00pm

· Late night: Daily 10:00pm - 6:00am

Aqimero Restaurant

Breakfast 

  • Monday through Friday 6:30am to 11:00am ( Last reservation at 10:30am)
  • Saturday and Sunday 6:30am to 11:30pm ( Last reservation at 10:30am)

Lunch 

  • Monday through Friday 11:30am to 3:00pm

Brunch Service:

  • Saturday & Sunday 12:00pm to 3:00pm (last reservation at 2:45pm)

Dinner Service

  • Tuesday - Saturday 4:00pm to 10:00pm
  • Dinner Service: Sunday & Monday 4:00pm to 10:00pm

Bar Service:

  • Sunday to Thursday: 10:00am to 12:00am
  • Friday & Saturday 10:00am to 1:00am

*Guests will be able to order and enjoy at the tables in the lobby that will be maintained for cleanliness by the Aqimero Market and Café attendant.

MARRIOTT BONVOY

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative. Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.


Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

Breakfast: Not Applicable

Lounge Access: Not Applicable

Welcome Gift: Points

Late Check-Out: Currently Available: Based on availability, inquire upon check in at the front desk

Mobile Check-In/Check-Out: Currently Available

Mobile Key: Currently Available

Mobile Dining: Currently unavailable

Mobile Guest Requests: Currently Available