100 North 1st Street, Phoenix, Arizona USA 85004

Explore the world with confidence

At Renaissance Phoenix Downtown Hotel, we know that travel is an opportunity to pursue your curiosity with confidence and ease.

We've got you covered, especially considering the current circumstances surrounding the COVID-19 pandemic.

As part of Marriott International's family of brands, we have implemented a multi-pronged approach to meet the health and safety requirements of our "Commitment to Clean" standards.

We wanted to outline a few of the changes and enhancements you should expect during your stay - including changes to our amenities, services and facilities.

Here is what you can expect when you're with us.
show more

Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates.
  • Signage throughout the hotel to remind guests to maintain physical distancing, occupancy limits in place for elevators and seating capacities reduced or removed in public spaces as well as restaurants in compliance with local mandates.
  • Guests are required to wear personal face coverings while in all public spaces of the hotel unless seated for dining or seated/swimming at the pool.
  • Partitions have been installed at front desk and Starbucks.
  • Hand sanitizing stations have also been added throughout the lobby, outside of public restrooms, guestroom elevator landings and in meeting space foyers.
  • Mobile check-in and mobile key, mobile dining as well as service requests, all via the Marriott Bonvoy™ mobile app.
  • Contactless payment options available throughout hotel.
  • Valet service has been suspended and self-parking options are currently available at the hotel.
  • In-Room-Dining now offering contactless brown-bag delivery direct to guestroom or pickup at the front desk.
  • Contactless delivery of guest-requested items to guestrooms.
  • Meeting Services App allows meeting planners a contactless tool to manage their event virtually by connecting planners and hotel teams on any web-enabled device in real-time, 24/7.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning: 

  • We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including front desk, restrooms, elevators, and escalators as well as provided more hand sanitizing stations throughout the hotel public spaces.
  • UV LED Sterilizer Sanitation Technologies: Used to clean and disinfect high-touch reusable items such as guestroom keys, pens, etc.
  • Sanitizing wipes provided at guest-accessible computer stations.
  • Added electrostatic disinfecting technology in public spaces and meeting rooms

Personal Protective Equipment (PPE):

  • Staff members wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities.

Room Amenities:

  • Disinfectant wipes are available in the room for every arriving guest as well as upon request
  • In-room robes and slippers not currently provided.
  • Reduced quantity on single-use amenities in guestrooms upon arrival. Complimentary replenishment available upon request.
  • Removed shared reading materials from guestrooms.
  • Modified guestroom housekeeping frequency to limit person to person contact and maintain physical distancing. Guestrooms serviced every third day of day.


Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let us our guest services team know. We will be happy to make schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 3rd night.
We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing physical distancing. The modifications we have made include:

Skyline Pool: Additional cleaning/disinfection measures. Sanitizing station added to pool area. Reduced capacity and modified hours of 10 AM - 10 PM. Pool towels no longer provided at the pool. Guests will need to bring guestroom towels.

FedEx Office: Additional cleaning/disinfection measures. Reduced capacity and revised hours of 9 AM - 5 PM Monday-Sunday

THRIVE Fitness Center: temporarily suspended operations

Elevate Lounge: temporarily suspended operations

Dry Cleaning Services: modified to Monday, Wednesday and Friday. Drop off by 9 AM to be returned same day.

Gift Shop: temporarily suspended operations
Starbucks: 5:30 AM - 12PM M-F, 6:30 AM - 11 AM S-S, to-go only, safety partitions and floor decals installed to reinforce physical distance guidelines

Dust Cutter: temporarily suspended operations

Marston's: temporarily suspended operations

In-Room-Dining: 11 AM - 10 PM pick-up or contactless delivery to guestroom
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative. Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: points provided to Gold, Platinum, Titanium and Ambassador Members
  • Lounge Access: temporarily suspended operations
  • Welcome Gift: points provided to Gold, Platinum, Titanium and Ambassador Members
  • Late Check-Out: provided to Gold, Platinum, Titanium and Ambassador Members
  • Mobile Check-In/Check-Out: all levels
  • Mobile Key: all levels
  • Mobile Dining: all levels
  • Mobile Guest Requests: all levels