5402 East Lincoln Drive, Scottsdale, Arizona USA 85253

Stay Well

Welcome to JW Marriott Scottsdale Camelback Inn Resort & Spa.

Now more than ever, we are passionate about delivering an exceptional experience and truly memorable moments throughout your stay.

In response to current circumstances surrounding the COVID-19 pandemic, we have implemented a variety of new protocols and elevated practices, keeping with our high standards of cleanliness and luxury service.

Allow us to introduce you to some of the measures we have implemented and what to expect at our hotel regarding changes to amenities, services, and facilities.

We are delighted to welcome you.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates.
Signage throughout our hotels to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurants in compliance with local and state mandates, and partitions installed at front desks and food and beverage service lines.

Mobile check-in and key, service requests, and room service orders delivered right to your door via the Marriott Bonvoy™ mobile app.

In keeping with Marriott's Commitment to Clean, we take hygiene and cleanliness standards very seriously. You'll notice several enhancements to our cleaning practices throughout public spaces and guest rooms. These include:

 

  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, especially in high-traffic areas like the restrooms, our lobby, guest computers, and the Front Desk as well as provided additional hand sanitizing stations.
  • Social Distancing Practices: You will see signage throughout the hotel promoting physical distancing and encouraging guests to stand at least 6 feet apart as well as that face coverings are required as a Maricopa County Regulation.
  • Personal Protective Equipment (PPE): Associates will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing.
  • Guest Rooms: Every guest room is thoroughly cleaned and disinfected between each guest. At check in, please provide us your preferred time for Housekeeping to clean your room. If you do not have a preferred time, contact us via Mobile Chat or Request in the Marriott Bonvoy app or dial 0 from the room. All Housekeeping services will be conducted while you are away from the room.


Every guest room is thoroughly cleaned and disinfected between each guest. We will continue to provide housekeeping services daily while you are away from the room. If you have any specific housekeeping preferences or would like to not receive housekeeping service during your stay, please contact guest services at any time.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

 

  • Resort Fitness Center: The Resort Fitness Center is available daily, by appointment only, from 5am - 10pm for guests 14 and older. Guests under 16 must be accompanied by an adult. To accommodate the 25% capacity limitation per the ADHS, there is a 3 person limit and appointments are required. To reserve your work out time, please dial 0 from your guestroom phone or call the resort main line at 480-948-1700. Per the ADHS, face coverings are required during your workout and additional protocols will be posted as well.
  • Spa Fitness Center: The Spa Fitness Center is available Thursday - Sunday, by appointment only, from 9am - 6pm for guests 18 and older. To accommodate the 25% capacity limitation per the ADHS, appointments are required. To reserve your workout time, please book online at www.camelbackspa.com. To navigate, please select book Spa services and reserve your Individual Workout Time or you may reserve by calling the Spa directly at 480-596-7040. When booking online, a credit card will be requested, however, zero dollars will be charged. Per the ADHS, face coverings are required during your workout and additional protocols will be clearly posted as well. Thank you for your understanding.
  • Spa, Spa Boutique, and Skin Shop: The Spa at Camelback Inn, Spa Boutique and Skin Shop look forward to welcoming all guests 18 years and older Thursdays through Sundays from 9am - 6pm and Sprouts Café, located at the Spa, is available from 10am - 5pm. Appointments are required and can be made by calling 480-596-7040 or booking online at www.camelbackspa.com.
  • Golf: Open 7 days a week and tee times can booked at www.camelbackgolf.com.
  • Laundry: While our dry-cleaning service has been suspended, complimentary guest laundry facilities are available on property.
  • Jackrabbit Pool: Open 7 days a week. Per the Arizona Governor's executive order, gatherings at the pool cannot exceed 10 people and all groups must be 6 feet from one another. Thank you for exercising physical distancing on the pool deck and in the water.
  • Hoppin Jacks at Jackrabbit Pool: Food and beverage available Sunday-Thursday from 11am-4pm, Friday- Saturday from 11am-4pm with beverages until 5pm. 
  • Resort Shop: Located in the main lodge, open Thursday - Sunday from 10am-6pm.

We are committed to making the amenities at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:


Rita's Cantina and Patio

  • Breakfast and Lunch
    • Daily from 7am-2pm
  • Dinner
    • Daily 4pm-9:30pm

 

Rita's Bar

  • Sips and Snacks Bar Menu daily from 2pm-4pm
  • Happy Hour daily from 4pm-5pm

 

Rita's Cantina Take Out

  • Available daily from 7am-9:30pm


Starbucks

  • Open daily 6am- 1pm


Hopping Jacks at Jackrabbit Pool

  • The pool is open 7 days a week. Food and beverage will be available at the pool Sunday-Thursday from 11am-4pm and Friday and Saturday from 11am-4pm with beverages until 5pm.

 

Acacia (at the Golf Club)  

  • Open Wednesdays-Sundays 11am-5pm

 

Lincoln Steakhouse - Currently closed.
In-Room Dining - Currently closed.
 

For all Food and Beverage offerings, we invite you to enjoy the existing physically distanced seating and respectfully ask that the tables and chairs remain in place as set. As seating is limited, reservations are recommended for Rita's Cantina through OpenTable. In addition, Rita's Bar and Rita's Patio are available for seated enjoyment only. Please refrain from standing or congregating.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Daily in Rita's Cantina 7am-Noon. Available for dine in or take out. Platinum and above members receive two breakfast entrees and two non-alcoholic beverages.
  • Welcome Gift: Breakfast for two in Rita's Cantina or one time 1,000 bonus points.
  • Late Check-Out: Available upon request and availability. Late check out not guaranteed.
  • Mobile Check-In/Check-Out: Available.
  • Mobile Key: Available.
  • Mobile Guest Requests: Available. Items can be placed outside guest room.