6000 East Camelback Road, Scottsdale, Arizona USA 85251

Stay Well

Welcome to The Phoenician, a Luxury Collection Resort, Scottsdale.

Now more than ever, we are passionate about delivering an exceptional experience and truly memorable moments throughout your stay.

In response to current cirumstances surrounding the COVID-19 pandemic, we have implemented a variety of new protocols and elevated practices, keeping with our high standards of cleanliness and luxury service.

Allow us to introduce you to some of the measures we have implemented and what to expect at our hotel regarding changes to amenities, services, and facilities.

We are delighted to welcome you.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates.
  • Signage throughout our hotels to remind guests to maintain social distancing.
  • Occupancy limits and seating capacity reductions in our restaurants in compliance with local and state mandates.
  • Partitions installed at front desks and food and beverage service lines.
  • Mobile check-in/out and service requests.
  • Modified Room Service (6am - 10pm, daily).
  • Mobile Key is now available. Head straight to your room upon mobile check-in for a contactless arrival experience.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

 

Deeper, More Frequent Cleaning of Common Areas

 

  • Use of electrostatic sprayers and highest classification of disinfectant products recommended by the CDC and WHO
  • Disinfection/sanitization of all guest touchpoints (front desk, elevators, handrails, doorknobs, furniture, public restrooms, pool chairs, golf carts, etc.), repeatedly throughout the day/evening
  • Disinfection/sanitization of all guest rooms prior to occupancy
  • Disinfection/sanitization of all housekeeping, engineering, or other service tools utilized to clean guest rooms and public areas, following each shift (at minimum)
  • Use of UV disinfection devices for small items, such as keys, TV remotes and radios
  • Placement of hand-sanitizer stations at all high-traffic public spaces and back-of-house areas
  • Placement of disinfecting wipes in all guest rooms


Less Contact/Transmission Barriers

 

  • Temperature checks for all employees prior to work; no entry for those that record a temperature of 100.4° F (38° C) or above
  • Use of PPE equipment (face coverings) for all associates; gloves essential for select front- and back-of-house staff
  • Installation of Plexiglass shields in select locations
  • Required hand-washing by all associates every 20 minutes for 20 seconds (hand sanitizer provided as an alternative)
  • Use of floor signage/markings throughout the resort to encourage social distancing of 6 ft. between associates and guests - and those not traveling together
  • Modified floor plans and seating
  • Modified, daily tidy housekeeping service to be completed only when guest is not in room; additional service available upon request
  • Relocation of credit card payment devices; reduced handling of guest's personal property
  • Increased use of Marriott Bonvoy app for check-in, guest requests


Redesign of Food & Beverage Offerings

 

  • Use of one-way directional entrance/exit locations to encourage social distancing
  • Reduced seating/capacity
  • Implementation of QR-Coded or single-use menus; alternative payment options
  • Elimination of all pre-set items
  • Use of high-grade, single-use napkins; rolled silverware; (wrapped, to-go utensils available upon request)
  • Covers for all food items leaving the kitchen
  • Increased grab-n-go options
  • Removal of coffee supplies from guest rooms; items delivered upon request

 

Redesign of Meetings & Events

 

  • Modified floor plans to encourage social distancing, with customized meeting options
  • Satellite check-in with optional plexiglass shields for group staff
  • Minimization of room occupancy by livestreaming to complementary ancillary spaces
  • Refreshed linen overlays provided between meals; on daily basis for meeting sets
  • Pre-packaged, grab-n-go, or plated meal options; or, modified buffet experiences with servers, Plexiglas shields, hand-sanitation stations and queue management, available
  • Wrapped, to-go utensils available upon request

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

 

  • Fitness Center/Fitness Classes: Athletic Club open daily 6 am - 6 pm. Fitness classes are not currently offered. Masks and temperature checks required.
  • Game Room:  Available for private family rental only on an hourly basis. Registered guests only. 48-hour advance notice required.
  • Spa: Open Thursday through Monday, reservations required. During services, masks are required by patrons. Spa techs are outfitted with masks and face shields. Locker facilities are available. Usable lockers are spaced 6 feet apart and sanitized after each use.
  • Outdoor Pools: Open. Lounge chairs are set up 6 feet apart. For cabana rentals, please see pool attendant.
  • Kids Club/Programming: Regular activities and programming are currently paused. 
  • Shuttle: Not currently operational.
  • Golf: Open daily. Singular carts available. 
  • Resort Shops: Accents resort shops are open.
  • Room Service: Available 6am - 10pm, daily.
  • Bicycles: Available on site and upon request.
  • Tennis: Open. Equipment rental is available upon request.
  • Basketball Court: Open. Equipment rental is available upon request.

Phoenician Tavern:

 

  • 11am-5pm, daily


Thirsty Camel:

 

  • Open daily at 2pm. 
  • Live entertainment Friday and Saturday, 5:30pm-7:30pm; Saturday, 8pm-11pm


Kalio Kabobery:

 

  • Food and Bar Service:11am-5pm, daily
  • Waterslide Access: 11am-5pm, daily
  • Towel Service: 8am-6pm, daily


The Marketplace:

 

  • Sunday-Wednesday, 6am-12pm
  • Thursday-Saturday: 6am-5pm


19th Hole:

 

  • 7:30am-12pm, daily

 

Mowry & Cotton:

 

  • Breakfast 7am-11:30am, daily.
  • Dinner 5pm-9pm, Monday-Saturday


J&G: 

 

  • Thursday and Sunday:  5pm-9pm
  • Friday and Saturday:  5pm-10pm
  • Live entertainment Friday and Saturday, 7pm-10pm.


Afternoon Tea:

 

  • Thursday-Sunday:  2pm-3pm

 

Room Service:

 

  • 6am-10pm, daily

 

Mobile Ordering: Not available.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key. Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining. Order your private, in-room dining through the app.
  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.
 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Elite members are provided with a welcome option to choose points or a F&B voucher to use on property.
  • Welcome Gift: Elite members are provided with a welcome option to choose points or a F&B voucher to use on property.
  • Late Check-Out: Available upon request and based on availability.
  • Mobile Check-In/Check-Out: Available.
  • Mobile Key: Not currently offered.
  • Mobile Dining: Not currently offered.
  • Mobile Guest Requests: Available.