Stay Well

Welcome to The Canyon Suites at The Phoenician, a Luxury Collection Resort, Scottsdale.

Now more than ever, we are passionate about delivering an exceptional experience and truly memorable moments throughout your stay.

In response to current circumstances surrounding the COVID-19 pandemic, we have implemented a variety of new protocols and elevated practices, keeping with our high standards of cleanliness and luxury service.

Allow us to introduce you to some of the measures we have implemented and what to expect at our hotel regarding changes to amenities, services, and facilities.

We are delighted to welcome you.
show more

Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
The safety of our guests and associates is a top priority. As guidance regarding face coverings and vaccination verification varies by local jurisdiction and may change, guests should review public information websites for the most up-to-date guidance for your destination, as well as the hotel-specific sections below and US and Canada Travel Advisories | Marriott Bonvoy™ before traveling. Unless it is required by local law or order, fully vaccinated guests are no longer required to wear face coverings or social distance in indoor or outdoor areas of the hotel. We ask that all unvaccinated guests continue to wear face coverings and practice social distancing when they are in public spaces inside the hotel.
  • Occupancy limits and seating capacity reductions in our restaurants.
  • Partitions installed at front desks.
  • Mobile check-in/out and service requests.
  • Modified Room Service (6am - 10pm, Monday - Thursday; 6am - 12am Friday - Sunday)

In keeping with Marriott's Commitment to Clean, we continue to implement several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Deeper, More Frequent Cleaning

  • Use of electrostatic sprayers and highest classification of disinfectant products recommended by the CDC and WHO
  • Disinfection/sanitization of all guest touchpoints (front desk, elevators, handrails, doorknobs, furniture, public restrooms, pool chairs, golf carts, etc.), repeatedly throughout the day/evening
  • Disinfection/sanitization of all guest rooms prior to occupancy
  • Disinfection/sanitization of all housekeeping, engineering, or other service tools utilized to clean guest rooms and public areas, following each shift (at minimum)
  • Use of UV disinfection devices for small items, such as keys, TV remotes and radios
  • Placement of hand-sanitizer stations at all high-traffic public spaces and back-of-house areas
  • Placement of disinfecting wipes in all guest rooms

 

Less Contact/Transmission Barriers

  • Temperature checks for all employees prior to work; no entry for those that record a temperature of 100.4° F (38° C) or above
  • Use of PPE equipment (face coverings) for associates who have not been vaccinated; gloves essential for select front- and back-of-house staff
  • Installation of Plexiglass shields in select locations
  • Required hand-washing by all associates every (hand sanitizer provided as an alternative)
  • Modified floor plans and seating
  • Full housekeeping service, to be completed only when guest is not in room
  • Relocation of credit card payment devices; reduced handling of guest's personal property
  • Increased use of Marriott Bonvoy app for check-in, guest requests

Redesign of Food & Beverage Offerings
  • Reduced seating/capacity
  • Implementation of QR-Coded or single-use menus; alternative payment options
  • Elimination of all pre-set items
  • Use of high-grade, single-use napkins; rolled silverware; (wrapped, to-go utensils available upon request)
  • Increased grab-n-go options

Redesign of Meetings & Events
  • Modified floor plans, with customized meeting options
  • Satellite check-in with optional Plexiglass shields for group staff
  • Minimization of room occupancy by livestreaming to complementary ancillary spaces
  • Refreshed linen overlays provided between meals; on daily basis for meeting sets
  • Pre-packaged, grab-n-go, or plated meal options (recommended); self-serve buffet available, with gloves and sanitizer stations provided
  • Wrapped, to-go utensils available upon request

We are committed to making the amenities and services at our property available to you while complying with local and company guidelines. The modifications we have made include:

 

  • Fitness Center: Athletic Club open daily 6am - 8pm. Masks required for non-vaccinated guests; recommended for vaccinated guests.
  • Game Room: Open to registered, resort guests from 6am - 8pm, daily.
  • Spa: Open 9:30am - 5:30pm, daily; reservations required. 
  • Outdoor Pools: Open. For cabana rentals, please see pool attendant or contact Concierge.
  • Kids Club/Programming: Funicians Club daytime programming is currently paused. Family-friendly activities are available in other resort locations.
  • Shuttle: Not currently operational.
  • Golf: Closed for overseeding, September 26 - October 14, 2021
  • Resort Shops: Resort shops are open.
  • Room Service: Available 6am - 10pm, Monday - Thursday; 6am - 12am, Friday - Sunday.
  • Bicycles: Available on site and upon request.
  • Tennis/Pickleball: Open daily, 6am - 8pm. Equipment rental is available upon request.
  • Basketball Court: Open daily, 6am - 8pm. Equipment rental is available upon request.

The Phoenician Tavern:

Thursday, Firday and Sunday, 11am - 8pm

 

 Thirsty Camel:

  • Sunday-Thursday, 2pm - 11pm
  • Friday-Saturday, 2pm - 12am
  • Live entertainment Monday-Friday, 5:30pm - 7:30pm; Friday-Saturday, 8:30pm - 11:30pm

 

 Kalio Kabobery:

  • Food & Beverage Service: 10:30am - 5:30pm, daily
  • Waterslide Access: 11am - 5pm, daily
  • Towel Service: 8am - 6pm, daily

 

 The Marketplace:

  • Daily, 6am - 5pm
  • *Closed October 18 and 19

 

19th Hole:

  • Monday - Wednesday, 7am - 5pm
  • Thursday - Sunday, 7am - 12pm

 

 Mowry & Cotton:

  • Breakfast 7am - 11:00am, Monday - Friday; 7am - 11:30am, Saturday & Sunday.
  • Lunch 11:30am - 2pm, Monday - Friday; 12pm - 2pm, Saturday & Sunday.
  • Dinner 5pm - 9pm, Monday - Saturday (Closed Sunday)

 

J&G: 

  • Wednesday, Thursday & Sunday,  5pm - 9pm
  • Friday & Saturday, 5pm - 10pm
  • Live entertainment Friday & Saturday, 7pm - 10pm.

 

Afternoon Tea:

  • Wednesday - Sunday,  2pm - 3pm

 

 Room Service:

  • Sunday - Thursday, 6am - 10pm; Friday - Saturday, 6am - 12am

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.


Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key. Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining. Order your private, in-room dining through the app.
  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.

 

Not a Marriott Bonvoy member? Enroll here.


Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Elite members are provided with a welcome option to choose points or a F&B voucher to use on property.
  • Lounge Access: Elite members are provided with a welcome option to choose points or a F&B voucher to use on property.
  • Welcome Gift: Available upon request and based on availability.
  • Late Check-Out: Available.
  • Mobile Check-In/Check-Out: Available.
  • Mobile Key: Available.
  • Mobile Dining: Not available.
  • Mobile Guest Requests: Available.