Stay Well

Welcome to The Canyon Suites at The Phoenician, a Luxury Collection Resort, Scottsdale.

Now more than ever, we are passionate about delivering an exceptional experience and truly memorable moments throughout your stay.

In response to current circumstances surrounding the COVID-19 pandemic, we have implemented a variety of new protocols and elevated practices, keeping with our high standards of cleanliness and luxury service.

Allow us to introduce you to some of the measures we have implemented and what to expect at our hotel regarding changes to amenities, services, and facilities.

We are delighted to welcome you.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates.
  • Signage throughout our hotels to remind guests to maintain social distancing.
  • Occupancy limits and seating capacity reductions in our restaurants in compliance with local and state mandates.
  • Mobile check-in/out and service requests are available as well as mobile key.
  • Room service is no currently available. We welcome you to The Phoenician Tavern for takeout orders. Several of our restaurants are also open for indoor or outdoor seating
  • No valet service is currently available for parking.
In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Deeper, More Frequent Cleaning
  • Disinfection/sanitization of all guest touchpoints (front desk, elevators, handrails, doorknobs, furniture, public restrooms, pool chairs, golf carts, etc.), repeatedly throughout the day/evening
  • Disinfection/sanitization of all guest rooms prior to occupancy
  • Disinfection/sanitization of all housekeeping, engineering, or other service tools utilized to clean guest rooms and public areas, following each shift (at minimum)
  • Use of UV disinfection devices for small items, such as keys, TV remotes and radios
  • Placement of hand-sanitizer stations at all high-traffic public spaces and back-of-house areas
  • Placement of disinfecting wipes in all guest rooms

Less Contact/Transmission Barriers
  • Temperature checks for all employees prior to work; no entry for those that record a temperature of 100.4° F (38° C) or above
  • Use of PPE equipment (face coverings) for all associates; gloves essential for select front- and back-of-house staff
  • Installation of plexiglass shields in select locations
  • Required hand-washing by all associates every 20 minutes for 20 seconds (hand sanitizer provided as an alternative)
  • Use of floor signage/markings throughout the resort to encourage social distancing of 6 ft. between associates and guests - and those not traveling together
  • Modified floor plans and seating
  • Modified housekeeping service (every third day, unless requested); service to be completed only when guest is not in room
  • Relocation of credit card payment devices; reduced handling of guest's personal property
  • Increased use of Marriott Bonvoy app for check-in, guest requests

Redesign of Food & Beverage Offerings
  • Use of one-way directional entrance/exit locations to encourage social distancing
  • Reduced seating/capacity
  • Implementation of single-use menus; alternative payment options
  • Elimination of all pre-set items
  • Use of high-grade, single-use napkins; rolled silverware; (wrapped, to-go utensils available upon request)
  • Covers for all food items leaving the kitchen
  • Increased grab-n-go options
  • Removal of coffee makers, minibars, etc., from guest rooms; items delivered on request

Redesign of Meetings & Events
  • Modified floor plans to encourage social distancing, with customized meeting options
  • Satellite check-in with optional plexiglass shields for group staff
  • Minimization of room occupancy by livestreaming to complementary ancillary spaces
  • Refreshed linen overlays provided between meals; on daily basis for meeting sets
  • Modified banquet/food service to include individual portions or plated buffet meals by banquet attendant; single-use beverage containers
  • Wrapped, to-go utensils available upon request


Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let our guest services team know. We will be happy to schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing.

 

The modifications we have made include:

  • Fitness Center/Fitness Classes: Athletic Club open daily 6 am - 6 pm. Fitness classes are not currently offered.
  • Spa: Open Thursday through Sunday, reservations required. During services, face masks are required by patrons. Spa techs are outfitted with face masks and face shields. Locker facilities are available. Usable lockers are spaced 6 feet apart and sanitized after each use.
  • Outdoor Pools: Open. Lounge chairs are set up 6 feet apart. For cabana rentals, please see pool attendant.
  • Kids club/programming: Activities and programming is currently paused.
  • Shuttle: Not currently operational.
  • Golf: Open Tuesday-Sunday (Closed Mondays). Singular carts available. Note that the golf course will be closed 9/28 - 10/16 for overseeding.
  • Resort shops: Accents Resort shop is open.
  • Room service: Not currently offered.
  • Bike Rental: Available on site and upon request.
  • Tennis: Open. Equipment rental is available upon request.
  • Basketball Court: Open. Equipment rental is available upon request.
  • Phoenician Tavern: 7am - 9pm daily
  • Thirsty Camel: Sunday-Wednesday: 3pm - 9pm. Thursday-Saturday: 3pm - 11pm. Live entertainment Thursday, Friday and Saturday (Hours may vary)
  • Kalio Kabobery: Sunday-Thursday: 11am - 6pm. Friday-Saturday: 11am - 8pm. Waterslide access: 11am - 6pm daily. Towel service available from 7am - 7pm. Dive In movies offered on Saturdays at 7:45
  • Marketplace: Sunday-Wednesday: 7am - 6pm. Thursday-Saturday: 7am - 8pm
  • 19th Hole: Friday-Sunday: 6am - Noon
  • Mowry & Cotton: 7am-1030am Breakfast daily. 1130am-2pm lunch daily. 5pm-9pm dinner daily
  • J&G: Temporarily closed. Targeted reopen date of October 2020. Afternoon Tea and Saturday Champagne: Postponed until further notice.
  • Room Service: Not available
  • Mobile Ordering: Not available.
  • Canyon Grill: Sunday-Thursday: 11am - 6pm. Friday-Saturday: 11am - 8pm.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.


Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key. Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining. Order your private, in-room dining through the app.
  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.

 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Elite members are provided with a welcome option to choose points or a F&B voucher to use on property.
  • Lounge Access: Elite members are provided with a welcome option to choose points or a F&B voucher to use on property.
  • Welcome Gift: Available upon request and based on availability.
  • Late Check-Out: Available.
  • Mobile Check-In/Check-Out: Available.
  • Mobile Key: Available.
  • Mobile Dining: Not available.
  • Mobile Guest Requests: Available.