Stay Well

Welcome to The Canyon Suites at The Phoenician, a Luxury Collection Resort, Scottsdale.

Now more than ever, we are passionate about delivering an exceptional experience and truly memorable moments throughout your stay.

In response to current circumstances surrounding the COVID-19 pandemic, we have implemented a variety of new protocols and elevated practices, keeping with our high standards of cleanliness and luxury service.

Allow us to introduce you to some of the measures we have implemented and what to expect at our hotel regarding changes to amenities, services, and facilities.

We are delighted to welcome you.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Consistent with the most recent CDC guidance, fully vaccinated guests are no longer required to wear face coverings or social distance in indoor or outdoor areas of the hotel, unless required by local law. We ask that unvaccinated guests continue to wear face coverings and practice social distancing when they are in public spaces inside the hotel.
  • Occupancy limits and seating capacity reductions in our restaurants.
  • Partitions installed at front desks and food and beverage service lines.
  • Mobile check-in/out and service requests.
  • Modified Room Service (6am - 10pm, Sunday - Thursday; 6am - 12am Friday - Saturday)
  • Mobile Key is now available. Head straight to your room upon mobile check-in for a contactless arrival experience.

In keeping with Marriott's Commitment to Clean, we continue to implement several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Deeper, More Frequent Cleaning

  • Use of electrostatic sprayers and highest classification of disinfectant products recommended by the CDC and WHO
  • Disinfection/sanitization of all guest touchpoints (front desk, elevators, handrails, doorknobs, furniture, public restrooms, pool chairs, golf carts, etc.), repeatedly throughout the day/evening
  • Disinfection/sanitization of all guest rooms prior to occupancy
  • Disinfection/sanitization of all housekeeping, engineering, or other service tools utilized to clean guest rooms and public areas, following each shift (at minimum)
  • Use of UV disinfection devices for small items, such as keys, TV remotes and radios
  • Placement of hand-sanitizer stations at all high-traffic public spaces and back-of-house areas
  • Placement of disinfecting wipes in all guest rooms

 

Less Contact/Transmission Barriers

  • Temperature checks for all employees prior to work; no entry for those that record a temperature of 100.4° F (38° C) or above
  • Use of PPE equipment (face coverings) for associates who have not been vaccinated; gloves essential for select front- and back-of-house staff
  • Installation of Plexiglass shields in select locations
  • Required hand-washing by all associates every (hand sanitizer provided as an alternative)
  • Modified floor plans and seating
  • Modified, daily housekeeping refresh service to be completed only when guest is not in room; additional service available upon request
  • Relocation of credit card payment devices; reduced handling of guest's personal property
  • Increased use of Marriott Bonvoy app for check-in, guest requests

Redesign of Food & Beverage Offerings
  • Reduced seating/capacity
  • Implementation of QR-Coded or single-use menus; alternative payment options
  • Elimination of all pre-set items
  • Use of high-grade, single-use napkins; rolled silverware; (wrapped, to-go utensils available upon request)
  • Increased grab-n-go options

Redesign of Meetings & Events
  • Modified floor plans, with customized meeting options
  • Satellite check-in with optional Plexiglass shields for group staff
  • Minimization of room occupancy by livestreaming to complementary ancillary spaces
  • Refreshed linen overlays provided between meals; on daily basis for meeting sets
  • Pre-packaged, grab-n-go, or plated meal options; or, modified buffet experiences with servers, Plexiglass shields, hand-sanitization stations and queue management, available
  • Wrapped, to-go utensils available upon request

Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let our guest services team know. We will be happy to schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.

We are committed to making the amenities and services at our property available to you while complying with local and company guidelines. The modifications we have made include:

 

  • Fitness Center/Fitness Classes: Athletic Club open daily 6am - 8pm. Fitness classes are not currently offered. Masks required for non-vaccinated guests.
  • Game Room: Open to registered, resort guests from 6am - 8pm, daily.
  • Spa: Open Wednesday - Monday (closed Tuesday); reservations required. 
  • Outdoor Pools: Open. For cabana rentals, please see pool attendant or contact Concierge.
  • Kids Club/Programming: Funicians Club programming is currently paused. Family-friendly activities are available in other resort locations.
  • Shuttle: Not currently operational.
  • Golf: Open Tuesday - Sunday (closed Monday). 
  • Resort Shops: Resort shops are open.
  • Room Service: Available 6am - 10pm, Sunday - Thursday; 6am - 12am, Friday - Saturday.
  • Bicycles: Available on site and upon request.
  • Tennis/Pickleball: Open daily, 6am - 8pm. Equipment rental is available upon request.
  • Basketball Court: Open daily, 6am - 8pm. Equipment rental is available upon request.

Phoenician Tavern:

  • Tuesday - Thursday, 11am - 6pm
  • Friday - Sunday, 11am - 8pm
  • Closed Monday

 

Thirsty Camel:

  • Monday & Tuesday, 4pm - 11pm
  • Wednesday, Thursday & Sunday, 2pm - 11pm
  • Friday & Saturday, 2pm - 12am
  • Live entertainment Thursday & Friday, 5:30pm - 7:30pm; Saturday, 8pm - 11pm

 

Kalio Kabobery:

  • Food Service: 10:30am - 5:30pm, daily
  • Bar Service: 10:30am - 5:30pm, Sunday - Thursday; 10:30am - 6:30pm Friday; 10:30am - 8:30pm, Saturday
  • Waterslide Access: 11am - 5pm, daily
  • Towel Service: 8am - 6pm, daily

 

The Marketplace:

  • Monday & Tuesday, 6am - 8pm
  • Wednesday - Sunday, 6am - 5pm

 

19th Hole:

  • Tuesday - Sunday, 6am - 12pm
  • Closed Monday

 
Mowry & Cotton:

  • Breakfast 7am - 11am, Monday - Friday; 7am - 11:30am, Saturday & Sunday
  • Lunch 11:30am - 2pm, Monday - Friday; 12pm - 2pm, Saturday & Sunday
  • Dinner 5pm - 9pm, Monday - Saturday (Closed Sunday)

 

J&G: 

  • Wednesday, Thursday & Sunday, 5pm - 9pm
  • Friday & Saturday, 5pm - 10pm
  • Live entertainment Friday & Saturday, 7pm - 10pm

 

Afternoon Tea:

  • Wednesday - Sunday, 2pm - 3pm

 

Room Service:

  • Sunday - Thursday, 6am - 10pm; Friday & Saturday, 6am - 12am

 
Mobile Ordering: Not available.

 

Canyon Grill:

  • Food and Bar Service,11am - 5pm daily;
  • Towel Service, 8am - 6pm daily.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.


Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key. Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining. Order your private, in-room dining through the app.
  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.

 

Not a Marriott Bonvoy member? Enroll here.


Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Elite members are provided with a welcome option to choose points or a F&B voucher to use on property.
  • Lounge Access: Elite members are provided with a welcome option to choose points or a F&B voucher to use on property.
  • Welcome Gift: Available upon request and based on availability.
  • Late Check-Out: Available.
  • Mobile Check-In/Check-Out: Available.
  • Mobile Key: Available.
  • Mobile Dining: Not available.
  • Mobile Guest Requests: Available.