Stay Well

Welcome to The Canyon Suites at The Phoenician, a Luxury Collection Resort, Scottsdale.

Now more than ever, we are passionate about delivering an exceptional experience and truly memorable moments throughout your stay.

In response to current circumstances surrounding the COVID-19 pandemic, we have implemented a variety of new protocols and elevated practices, keeping with our high standards of cleanliness and luxury service.

Allow us to introduce you to some of the measures we have implemented and what to expect at our hotel regarding changes to amenities, services, and facilities.

We are delighted to welcome you.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates.
  • Signage throughout our hotels to remind guests to maintain social distancing.
  • Occupancy limits and seating capacity reductions in our restaurants in compliance with local and state mandates.
  • Mobile check-in/out and service requests are available as well as mobile key.
  • Modified Room Service (6am-10pm, daily)

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Deeper, More Frequent Cleaning

  • Use of electrostatic sprayers and highest classification of disinfectant products recommended by the CDC and WHO
  • Disinfection/sanitization of all guest touchpoints (front desk, elevators, handrails, doorknobs, furniture, public restrooms, pool chairs, golf carts, etc.), repeatedly throughout the day/evening
  • Disinfection/sanitization of all guest rooms prior to occupancy
  • Disinfection/sanitization of all housekeeping, engineering, or other service tools utilized to clean guest rooms and public areas, following each shift (at minimum)
  • Use of UV disinfection devices for small items, such as keys, TV remotes and radios
  • Placement of hand-sanitizer stations at all high-traffic public spaces and back-of-house areas
  • Placement of disinfecting wipes in all guest rooms

 

Less Contact/Transmission Barriers

  • Temperature checks for all employees prior to work; no entry for those that record a temperature of 100.4° F (38° C) or above
  • Use of PPE equipment (face coverings) for all associates; gloves essential for select front- and back-of-house staff
  • Installation of Plexiglass shields in select locations
  • Required hand-washing by all associates every 20 minutes for 20 seconds (hand sanitizer provided as an alternative)
  • Use of floor signage/markings throughout the resort to encourage social distancing of 6 ft. between associates and guests - and those not traveling together
  • Modified floor plans and seating
  • Modified, daily tidy housekeeping service to be completed only when guest is not in room; additional service available upon request
  • Relocation of credit card payment devices; reduced handling of guest's personal property
  • Increased use of Marriott Bonvoy app for check-in, guest requests

Redesign of Food & Beverage Offerings
  • Use of one-way directional entrance/exit locations to encourage social distancing
  • Reduced seating/capacity
  • Implementation of QR-Coded or single-use menus; alternative payment options
  • Elimination of all pre-set items
  • Use of high-grade, single-use napkins; rolled silverware; (wrapped, to-go utensils available upon request)
  • Increased grab-n-go options

Redesign of Meetings & Events
  • Modified floor plans to encourage social distancing, with customized meeting options
  • Satellite check-in with optional Plexiglass shields for group staff
  • Minimization of room occupancy by livestreaming to complementary ancillary spaces
  • Refreshed linen overlays provided between meals; on daily basis for meeting sets
  • Pre-packaged, grab-n-go, or plated meal options; or, modified buffet experiences with servers, Plexiglass shields, hand-sanitation stations and queue management, available
  • Wrapped, to-go utensils available upon request

Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let our guest services team know. We will be happy to schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing.

 

The modifications we have made include:

  • Fitness Center/Fitness Classes: Athletic Club open daily 6 am - 6 pm. Fitness classes are not currently offered. Masks and temperature checks required.
  • Spa: Open daily, reservations required. During services, masks are required by patrons. Spa techs are outfitted with masks and face shields. Locker facilities are available. Usable lockers are spaced 6 feet apart and sanitized after each use.
  • Outdoor Pools: Open. Lounge chairs are set up 6 feet apart. For cabana rentals, please see pool attendant.
  • Kids Club/Programming: Regular activities and programming are currently paused.
  • Shuttle: Not currently operational.
  • Golf: Open daily. Singular carts available.
  • Resort Shops: Accents resort shops are open.
  • Room Service: Available 6am - 10pm, daily.
  • Bicycles: Available on site and upon request.
  • Tennis: Open. Equipment rental is available upon request.
  • Basketball Court: Open. Equipment rental is available upon request.
  • Phoenician Tavern: 11:00am-5:00pm, daily
  • Thirsty Camel: Open daily at 2:00pm. Live entertainment Friday and Saturday, 5:30pm-7:30pm; Saturday, 8:00pm-11:00pm
  • Kalio Kabobery: Food and Bar Service,11:00am-5:00pm daily; Waterslide Access, 11:00am-5:00pm daily; Towel Service, 8:00am-6:00pm daily.
  • The Marketplace: Sunday-Wednesday, 6:00am-12:00pm. Thursday-Saturday, 6:00am- 5:00pm
  • 19th Hole: 7:30am-12:00pm, daily
  • Mowry & Cotton: Breakfast 7:00am-11:30am, daily. Dinner 5:00pm-9:00pm, Monday-Saturday
  • J&G Steakhouse: Thursday and Sunday, 5:00pm-9:00pm; Friday and Saturday, 5:00pm-10:00pm; live entertainment Friday and Saturday, 7:00pm-10:00pm.
  • Afternoon Tea: Thursday-Sunday, 2:00pm-3:00pm
  • Room Service: 6:00am-10:00pm, daily
  • Mobile Ordering: Not available.
  • Canyon Grill: Food and Bar Service,11:00am-5:00pm daily; Towel Service, 8:00am-6:00pm daily.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.


Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key. Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining. Order your private, in-room dining through the app.
  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.

 

Not a Marriott Bonvoy member? Enroll here.


Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Elite members are provided with a welcome option to choose points or a F&B voucher to use on property.
  • Lounge Access: Elite members are provided with a welcome option to choose points or a F&B voucher to use on property.
  • Welcome Gift: Available upon request and based on availability.
  • Late Check-Out: Available.
  • Mobile Check-In/Check-Out: Available.
  • Mobile Key: Available.
  • Mobile Dining: Not available.
  • Mobile Guest Requests: Available.