1600 South 52nd Street, Tempe, Arizona USA 85281

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Sheraton Phoenix Airport Hotel Tempe.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates.
Signage throughout our hotels to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurants in compliance with local and state mandates, and partitions installed at front desks and food and beverage service lines.

Service Requests right to your door via the Marriott Bonvoy™ mobile app.
In keeping with Marriott's Commitment to Clean, we have notice made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.

Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are mandated to wear personal face coverings by Maricopa County Health Department.

Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.

Room Servicing: Our Housekeeping team will only perform daily service upon request. Otherwise, for the health and safety of all guests and employees, once a room has been sanitized rooms will have limited entry by staff members unless requested or for emergency purposes.

Room Quality Seal: Once a room has been sanitized for new guest use, the door will is sealed by our housekeeping team for our next guest to be assured that the room has been sanitized and not entered since the cleaning.

Room Amenities: Disinfectant wipes are available in the room for every arriving guest as well as upon request.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let us our guest services team know. We will be happy to make schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.
We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

Fitness Center: Open 6am - 10pm by appointment only. Please see Front Desk Agent to schedule a 30 minute time slow. Limited to one guest per slot, appointments based on availability. Final Appointment each day will be at 9:30pm.
Pool: Open from 7am until 10pm daily. Pool Towels are available upon request at the front desk.
Shuttle: Operating from 6am - 10pm daily, shuttles depart every 30 minutes, guests are encouraged to schedule a time to ensure timely departure.
Executive Lounge: Closed until further notice.

Restaurant: Open at specified hours, effective 10/05/2020 

  • Monday - Friday: 6:00am - 9:00am; 5:00pm - 9:00pm
  • Saturday - Sunday: 6:30am - 9:30am; 5:00pm - 9:00pm


Gift Shop: Open 24 hour a day, 7 days a week. All products available during that time with exception of Alcoholic Beverages, unavailable from 2am - 6am due to Arizona State Liquor Laws.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative. Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.
 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Currently Unavailable on Property
  • Lounge Access: Currently Unavailable on Property - for Platinum, Titanium, and Ambassador Elite Guests they will be given a $10 credit for use in the Gift Shop per stay.
  • Welcome Gift: Gold Elite Guests are given 500 points per stay, and Platinum, Titanium, and Ambassador Elite guests are given 1000 points per stay.
  • Late Check-Out: Available upon request for qualifying Elite Guests, guests are recommended to make Late Check Out request at time of arrival or morning of departure day.
  • Mobile Key: Currently Unavailable on Property
  • Mobile Dining: Currently Unavailable on Property
  • Mobile Guest Requests: Guests can make requests via Mobile Services on the Marriott Bonvoy App and will be delivered to the outside of the room during the stay.