5594 W Wild Horse Pass Blvd, Phoenix, Arizona USA 85226

Taking care of you.

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Sheraton Grand at Wild Horse Pass.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates.

At Sheraton Grand at Wild Horse Pass, we take pride in our commitment to delivering the highest level of hospitality to our guests. We have taken that same approach and applied it to enhancing our health and safety procedures to ensure compliance with expert and industry guidelines, as well as state and local mandates.

The following protocols and procedures have been developed to ensure an incredible arrival and hotel stay while maintaining guest and team member safety:

 

  • Guests are invited to utilize mobile check-in for a contactless arrival experience
  • Guests are also able to submit mobile service requests throughout the duration of their stay
  • Signage and floor markings have been placed around the resort to remind guests of social distancing guidelines
  • Plexiglass partitions have been installed at the front desk and Link Cafe
  • Lounge furniture in common areas have been spaced apart to allow for proper social distancing between groups

In alignment with Marriott's Commitment to Clean, we have made several enhancements to our already stringent cleaning and sanitation protocols throughout the resort and in guest rooms, including:

 

  • Enhanced focus on deep cleaning and disinfecting of our public spaces and guestrooms, with a special attention on high contact and high touch areas.
  • Increased use of the latest cleaning technologies including electrostatic sprayers to sanitize areas and surfaces
  • Comprehensive training protocols for associates in CDC safety and sanitization guidelines
  • Accessible hand sanitizing stations for guests available throughout the resort
  • Required use of masks for all associates and guests; Gloves are also required for team members in housekeeping, culinary and food & beverage, as well as bell staff and valet staff when handling guest items
  • Daily temperature checks and health assessments for all associates
  • Each guest room will include a packet of disinfectant wipes for use during stay
  • Coffee stations and in-room amenities have been removed from guest rooms and are available upon request


Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let us our guest services team know. We will be happy to make schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.

At Sheraton Grand at Wild Horse Pass, we are committed to making our award-winning amenities available to our guests as we can, while complying with local regulations including guidelines around limiting occupancy and enforcing social distancing. Current modifications include:

 

  • Pools: Open with limited occupancy and social distancing between groups required
  • Aji Spa: Open beginning Sept. 4 with modified operations and hours; masks and reservations required
  • Whirlwind Golf Club: Open; social distancing required
  • Interpretive Trail: Open; social distancing required
  • Fitness Center: Closed until further notice
  • River Adventure Boat Rentals: Closed until further notice
  • Kids' Club: Closed until further notice
  • Shuttle Service: Closed until further notice
  • Koli Equestrian Center: Closed until further notice


For more information on our amenities and current safety modifications, please call us at (602) 225-0100

Our culinary team is strictly enforcing food preparation protocols, including gloves to be worn at all times when preparing food, as well as increased sanitization and hand-washing. Our current restaurant modifications include:

 

  • Kai: Open beginning Oct. 1 with modified operations, menu and hours; masks and reservations required
  • Link Cafe: Open for Grab & Go options
  • Aji Cafe: Open beginning Sept. 4 for spa guests only with limited menu options available
  • Hanyo at the River: Closed until further notice
  • Ko'Sin: Closed until further notice
  • Lobby Bar: Closed until further notice
  • In-Room Dining: Closed until further notice


For more information on our restaurants and current safety modifications, please call us at (602) 225-0100
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.


Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including: 

  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key. Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining. Order your private, in-room dining through the app.
  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.

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Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Upon arrival, our valued Marriott Platinum, Titanium and Ambassador level guests have the option of 1,000 points or breakfast. While Ko'Sin is closed, guests will receive a $15 credit for up to two people towards breakfast at Link Cafe.
  • Late Check-Out: Based on availability
  • Mobile Check-In/Check-Out: Available
  • Mobile Key: Available
  • Mobile Dining: Not available currently
  • Mobile Guest Requests: Available
  • Keeping our valued guests and team members safe is our top priority. We thank you for your understanding and support as we ensure the well-being of our guests and colleagues.
  • Please take time to read our new operating procedures, developed to the highest standard of cleanliness and safety in compliance with local regulations and spa industry guidelines:
  • Face masks are required at all times while at Aji Spa for guests and team members. This includes during spa treatments with the exception of guests receiving facial services. Guests must wear a face mask in the spa pool area when within six feet of another person with whom they are not traveling.
  • Appointment times will be staggered to allow for proper cleaning and sanitation of the treatment rooms between guests, and to limit the number of guests in lounges and common areas.
  • Please be aware, spa treatment availability is limited, and advanced reservations are required.
  • Upon entry into Aji, guests' temperature will be read via temporal head scan thermometer. All Aji and resort employees are also subject to daily temperature readings.
  • The fitness center and motion studio will remain closed until further notice.
  • A limited menu of grab-and-go food and beverage options will be available at Aji Cafe.
  • Communal beverage and snack stations in lounges have been removed; bottled water is available upon request.
  • Shared spa spaces and lounges will be available for a limited number of guests based on a first-come, first-serve basis to ensure proper social distancing is allowed.
  • Placement of hand-sanitizer stations throughout the spa.
  • Frequent disinfection and sanitization of all guest touch-points including the front desk, lounges, locker rooms, doorknobs, furniture, restrooms, pool chairs, etc., repeatedly throughout the day.
  • The above modified operations and procedures are subject to change based on guidance from the CDC as well as Arizona state and local laws.
KAI
  • Keeping our valued guests and team members safe is our top priority. We thank you for your understanding and support as we ensure the well-being of our guests and the Kai staff.
  • Please take time to read our new operating procedures, developed to the highest standard of cleanliness and safety in compliance with local regulations and industry guidelines:
  • Please be aware, availability is limited, and advanced reservations are required.
  • To help regulate reservation times and occupancy, Chef Ryan Swanson has curated a multi-course tasting menu of Kai classics with several options to satisfy all tastes. Kai's regular à la carte menu will not be available at this time.
  • Face masks required for all Kai team members and for guests when not seated at their table. We ask that guests wear their masks when arriving at the restaurant, if leaving the table during their meal and when they depart the restaurant.
  • Reservation times will be staggered to allow for proper cleaning and sanitation between guests, and to limit the number of guests in the restaurant at a time.
  • Tables will be spaced more than six feet apart to allow for proper social distancing between groups.
  • Upon entry into Kai, guests' temperature will be read via temporal head scan thermometer. All Kai and resort employees are subject to daily temperature readings and wellness assessments.
  • All printed menus are single-use and will be discarded after each guest.
  • Enhanced food preparation protocols are strictly enforced, including gloves and masks required to be worn at all times when preparing food and beverages.
  • Frequent hand washing and sanitation required by all associates.
  • The above modified operations and procedures are subject to change based on guidance from the CDC as well as Arizona state and local laws.


For more information on our restaurants and current safety modifications, please call us at (602) 225-0100.