Carrer de la Vinagrella, Urbanization Son Vida, Palma de Mallorca, Balearic Islands Spain 07013

Taking care of you.

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service. We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Sheraton Mallorca Arabella Golf Hotel.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, being respectful of personal choices with regards to social distancing and the wearing of face coverings. We do appreciate your support and understanding.
  • Signage throughout our hotels is placed to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurants in compliance with local and state mandates, and partitions installed at front desks and food and beverage service lines.
  • We understand that our guests are well aware of the importance of maintaining social distance recommendations when interacting with other guests or our hotel associates. We kindly ask you to maintain a distance of 1.5 meters with other guests and associates and to respect the maximum capacities indicated for all facilities.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our hotel and in guest rooms. We are committed to providing you with a clean, hygienic and comfortable environment during your time with us.

Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators.

As part of our housekeeping operations, we have a comprehensive set of cleaning protocols that are designed to address a broad spectrum of viruses, including COVID-19, and include everything from handwashing hygiene and cleaning product specifications to guest room and common area cleaning procedures. Amongst these measures you will find the increased frequency of disinfecting our rooms and public areas (restaurants and spa), the disinfection of the most used surfaces, such as elevator buttons, banisters or door-handles. Furthermore, you will find hand sterilizers to disinfect your hands installed throughout the hotel.


Your room will be cleaned every day. Should you wish no cleaning at all during your stay or only in regular intervals (e.g. every 2nd or 3rd day) please let us know at check-in. Each room will be cleaned and thoroughly disinfected after each stay. For additional safety we have removed all items like books, magazines and stationary in the rooms and public areas.

We are committed to making the amenities and services at our hotel available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing.

Exterior pools, kids club and Shine Spa with gym are open and ready to welcome you, but with limited allowed access. At Shine Spa you can enjoy almost the entire selection of treatments. Please bear in mind that it is obligatory for our associates to wear a face mask during your treatment.

Hours of operation depend on seasonality and are subject to change. We update frequently the relevant pages on our website, where you may find current hours of operation for all venues and hotel facilities.

Our nearby golf courses Arabella Golf Courses have reopened their doors to guests. Health and safety measures will apply for guests wishing to use these facilities. 

The use of a face mask within the public areas of the hotel is obligatory, unless when you can maintain a social distance of 1.5 meters between other guests and our hotel associates. In case of need the hotel will have face masks available. If you travel with your family or friends you are considered a family unit and social distance will not be required.


Please note that all hotel facilities are subject to temporary closure due to frequent changes in local restrictions. Kindly contact the hotel team before your visit to inform you accordingly.

Es Carbó, La Bodega del Green and Bar 18+uno are open with limited allowed access, with limited allowed access. We kindly ask you to respect the limited access numbers for each facility. Reservations are highly recommended.

Hours of operation depend on seasonality and are subject to change. We update frequently the relevant pages on our website, where you may find current hours of operation for all venues and hotel facilities.
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:


  • Breakfast: Available.
  • Welcome Gift: According to standard.
  • Late Check-Out: Upon request and availability.
  • Mobile Check-In/Check-Out: Available.
Explore Mallorca from our convenient location. The Balearic island captivates visitors with its luscious landscape, balmy climate almost all year long and endless possibilities of fun activities for the whole family.