Raja Bahadur Mill Road, Pune, Maharashtra India 411001

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Sheraton Grand Pune Bund Garden Hotel.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.
Due to the ongoing global crisis around COVID-19, we have taken some precautionary measures. At the entrance, we'll check the temperature and Aarogya Setu App, signages are placed throughout the property to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurants in compliance with local and state mandates. As per the government guidelines, some of the hotel facilities will not be operational. Pool, spa and gym will also be not functional.

For a contactless service, all our menus, in-room collateral are digitized and signages with QR Codes are placed at all public areas and in guest rooms for your convenience.

Mobile check-in facility is available via the Marriott Bonvoy™ mobile app.

No valet service is currently available for parking. Guests need to park their car on their own.
In keeping with Marriott's #CommitmentToClean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms and elevators as well as provided more sanitization kits across the property.

Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are welcome to wear personal face coverings and hand gloves. We'll provide complimentary face masks and hand gloves for all our guests.

Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with disinfectants prescribed by our Hygiene Partners, to support our already rigorous cleanliness protocols.

Room Amenities: Disinfectant wipes are available in the room for every arriving guest as well as upon request.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you'd like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

Fitness Center: As per the government guidelines, fitness center will not be operational.
Spa: As per the government guidelines, spa will not be open.

Kids Club/Playground: Operating on normal schedule.
Lounge/Bar: as per the government guidelines, no dine in F&B outlet will be operational for some time. We'll keep on updating the communication as per the new guidelines.

Currently, dine-in option is not allowed by the state government. However, once the restriction would be lifted, the operational hours for the outlets would be:

 

  • All Day Dining outlet, Feast, will be operational for breakfast from: 06:30am to 10:30am, for lunch from: 12:00pm to 03:00pm and dinner from: 07:00pm to 11:00pm.
  • Our specialty restaurant, Chingari will be operational from: 07:00pm to 11:00pm everyday.
  • Our cafe, The Lobby @Sheraton will be operational 24 hours.

To enjoy contact-less service, digital menus and online payment options are introduced. All the outlets have a reduced seating capacity maintaining a minimum distance of 6ft. While entering the dining area, guests will be screened for body temperature and must sanitize their hands. Disposable table mats and pre-packed sanitizing wipes will be part of table setting. After every usage of table, entire table will be cleaned, disinfected and sanitized. In Room Dining menu will have meals in bento box options and contactless delivery. All beverage cans will be wiped with sanitizer wipes before serving to the guests.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.
 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Almost all our stay packages include breakfast. Packages where breakfast is not included, Marriott Bonvoy members, Platinum Elite, Titanium Elite and Ambassador Elite members get the benefits.
  • Lounge Access: Marriott Bonvoy members, Platinum Elite, Titanium Elite and Ambassador Elite members enjoy complimentary Lounge access.
  • Welcome Gift: Marriott Bonvoy members, Platinum Elite, Titanium Elite and Ambassador Elite members are eligible for the Welcome Gift.
  • Mobile Check-In/Check-Out: All tier Marriott Bonvoy members can opt for this option and presently, we encourage all our guests to opt for this option.
  • Mobile Guest Requests: With GXP in place, all guests can place their requests online.