643 Corner Stanza Bopape (Church) & Wessels St., Pretoria, South Africa 0007

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Sheraton Pretoria Hotel.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, being respectful of personal choices with regards to social distancing and the wearing of face coverings. We do appreciate your support and understanding.
There is signage throughout our hotel to remind guests on the need to maintain social distancing. We have implemented occupancy limits and seating capacity reductions in our restaurant in compliance with government mandates. Partitions have been installed at front desks and food and beverage service lines.

In keeping with Marriott's Commitment to Clean, we have made some enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms and elevators. The hotel has put in place hand sanitizing stations with hospital-grade disinfectants, to support our rigorous cleanliness protocols.

Personal Protective Equipment (PPE): Staff members will wear PPE (face masks and gloves,) based on the activities they are performing and based on direction by the local authorities. Guests are also required to wear face masks in public areas.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you’d like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

Meeting Venues : Open with capacity restrictions and social distancing seating arrangements.
Fitness Centre: Open, masks required at all times.
Spa: Open, reservation required.
Shuttle: Operating on Normal Schedule.
Lounges: Face mask required for entry.
Pool Area: Open with capacity restrictions.

  • Main restaurant, Magnolia, is open for reduced seating capacities for breakfast, lunch and dinner.
  • Contactless in-room food deliveries available.
  • Hand sanitising stations available in both kitchen and restaurants. Staff members exercising social distancing and wearing face masks at all times while in the restaurant and kitchen. Have increased cleaning frequency of kitchen.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:


  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.


Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:


  • Breakfast: All experiences are provided according to standard.
  • Lounge Access: Not Available.
  • Welcome Gift: All experiences are provided according to standard.
  • Late Check-Out: All experiences are provided according to standard.
  • Mobile Check-In/Check-Out: All experiences are provided according to standard.
  • Mobile Key: Not Available.
  • Mobile Dining: All experiences are provided according to standard.
  • Mobile Guest Requests: All experiences are provided according to standard.