Boulevard 1ero de Noviembre, Punta Cana, Dominican Republic

Rest Assured

At Four Points by Sheraton Puntacana Village, we live by the Golden Rule. Treating others like we'd like to be treated. It has always been our guiding principle.

That passion holds true now more than ever. As part of Marriott International's family of brands, we have implemented a multi-pronged approach to meet the health and safety requirements of our "Commitment to Clean" standards. These new protocols and elevated practices ensure high standards of cleanliness with a continued passion for service.

Taking great care of you starts with letting you know what to expect during your stay. Here are some of the steps we are taking and changes we have made to our amenities, services and facilities during your stay at Four Points by Sheraton Puntacana Village.

Let us introduce you to what to expect.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in indoor public areas of the hotel. We do appreciate your support and understanding.
Signage throughout our hotel to reminding guests to maintain social distancing, occupancy limits and restaurant seating reduced capacity in compliance with local and state mandates, special partitions installed in at front desk and at food and beverage service lines.

Mobile check in and key and mobile service requests available via the Marriott Bonvoy™ mobile app.

Please note that additional amenities and services may be suspended at the time of your arrival, please contact us for more information.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning.

We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.

Personal Protective Equipment (PPE).

Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are required to wear personal face coverings.

Electrostatic Spraying.

We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols. Temperature screening for associates and vendors and guests at entry points.

Room Amenities:

In-room coffee makers are not currently available, but guests can request contactless coffee delivery.
Disinfectant wipes are available in the room for every arriving guest as well as upon request.

All guest rooms in are deeply cleaned prior to the guest arrival, at check-in, all guests will a choice to have their rooms serviced daily, focus on more frequent cleaning of high-touch surfaces and high traffic areas in public spaces. Guests can, at any time throughout their stay, request tidy service in their guest room, All guest rooms are deeply cleaned following the departure of the guest.

We are continuing to remove non-essential high touch items, we provide disinfecting wipes in every guest room, cleaning products certified guarantee disinfection in our room and public areas, use of electrostatic sprayers.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let our guest services team know. We will be happy to schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.
  • Fitness Center: Open 24 hours. Reservation is required and only one hour per use is allowed per guest or per family.
  • Pool Area: Open up to 7:30 PM everyday. 2 six feet distance between each lounge chair.
  • Ara Restaurant and Bar: Open 7:00 AM to 10:00 PM every day.
  • Room service available from 7:00 AM to 10:00 PM every day.
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:


  • Breakfast: Platinum and Titanium complimentary continental breakfast
  • Lounge Access: Not Available
  • Welcome Gift: Gold, Platinum and Titanium
  • Late Check-Out: Gold, Platinum and Titanium
  • Mobile Check-In/Check-Out: Available for All Membership Levels
  • Mobile Key: Available for All Membership Levels
  • Mobile Dining: Not available
  • Mobile Guest Requests: Available for All Membership Levels
  • Business Center Reduced Capacity
  • Limited number of guests using elevators
  • Floor markings in queuing areas
  • In room dining and guest amenities program will be delivered with no contact
  • All in room dining orders will be sent in disposable packaging

The health, safety, and well-being of our guests have always been our highest priority.

Under the strict standards of biosecurity protocols implemented by the Ministry of Public Health and the Ministry of Tourism of the Dominican Republic, as well as the National Association of Hotels and Tourism of the Dominican Republic (ASONAHORES) and to facilitate the processes of the PCR and antigen negative tests required to return to their country and as part of our health and safety protocol we have implemented the following options: 

Antigen Test for US Travelers is complimentary , this disposition establish by the Ministry of Public Health and the Ministry of Tourism of the Dominican Republic is subject to availability and changes, we will offer these tests through Punta Cana Doctors at pre-established times with previous reservation at the hotel medical room, the results are in 2 hours.

For non-US travelers that need a negative test to return to their country, there are two medical centers that provide the PCR and Antigen Test, as follows:

Punta Cana Doctors will offer the tests directly in the guest hotel room at pre-established times with previous reservation, prices are as follows: 

  • Regular PCR - USD 100.00 p/p - Results from 48 to 72 hours.
  • PCR Express - USD 150.00 p/p - Results from 24 to 36 hours.
  • Antigen Test - USD 50.00 p/p - Results in 2 hours. 


Punto Medico will offer the tests directly at their offices with a pre-establish time, prices are as follows: 

  • Regular PCR - USD 95.00 p/p - Results from 48 to 72 hours.
  • Antigen Test - USD 45 p/p - Results in 2 hours.


This list has been provided for your convenience while staying at the hotel. The use of this service is at your sole risk. The Hotel, Grupo Puntacana, Marriott International, Inc. and the Hotel owner, and their subsidiaries and affiliates, and their respective officers, directors, shareholders, agents, employees, successors, representatives and assigns (collectively, the "Marriott Parties"), make no warranty or representation, express or implied, to anyone as to the services provided by these service providers nor assumes any responsibility or liability in connection with such service. 

Those service providers are independent agents and are not affiliated with Hotel, Grupo Puntacana, Marriott International, Inc. and the Hotel owner, or any of their respective affiliates.