Paseo La Marina Norte 435, Marina Vallarta, Puerto Vallarta, Jalisco Mexico 48354

Taking care of you.

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service. We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Marriott Puerto Vallarta Resort & Spa.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates.
  • Signage throughout our hotels to remind guests to maintain social distancing.
  • Occupancy limits and seating capacities reductions in our restaurants in compliance with local and state mandates.
  • Partitions installed at front desks.
  • Mobile check-in and key.
  • Mobile service requests.
  • Mobile dining has not been implemented. Guests download the room service menu through a QR code and order dialing 0.
  • No valet service is currently available for parking.
  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.
  • Staff members will wear face coverings, gloves, etc. based on the activities they are performing and based on direction by the local authorities.
  • Temperature screening for associates and vendors at entry points.
  • Temperature screening for guests at entry points. At the motor lobby with the bellman staff.
  • All coffee makers were removed from rooms. Guests can order coffee on the Room Service menu.
  • Disinfectant wipes are available in the room for every arriving guest as well as upon request.
  • On checked out rooms we use the ozone machine for 10 minutes to clear the ambiance, those rooms are out of use during the next 24-48 hours.
  • Most of the decorative items and non single-use amenities such as magazines, ice bucket, mini bar, coffee maker, telephone, alarm clock and glassware are disinfected and covered in plastic for each guest.
  • Concierge or contact email to ask more information about cleanliness protocols: Adriana.osuna@marriott.com


Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let our guest services team know. We will be happy to schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.
  • Fitness Center: Limited hours from 7:00 am to 3:00pm.
  • Spa: Closed.
  • Beach: Available.
  • Golf: Available (external company).
  • Kids Club / Playground: Kids Club is closed, Kids pool is available.
  • Shuttle: Not Available.
  • Lounges: N/A.
  • Casitas: Open fully (Breakfast, Lunch & Dinner).
  • Champions: Open 12:00 - 23:00 (usually closes at 02:00 am).
  • Mikado: Open fully (18:00 - 23:00) Ceviche & Tequila Bar (lobby bar) open from 18:00 - 00:00.
  • Deli: Open from 08:00 - 22:00.
  • Room Service: Open from 07:00 - 23:00.
  • La Estancia: Closed.

 

 

Social distancing guidelines are being followed, restaurant capacity is at 50%. All tables are being sanitized prior to guest seating.

 

Room Service is being served in disposable, 100% biodegradable containers to reinforce the contactless interaction. Social distancing signage is set in every entrance to a restaurant to reinforce this measure. Every staff member is wearing the respective PPE to ensure maximum hygiene through the whole shift.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Available for all members, Buffet services are not available.
  • Lounge Access: Not available for Resort Properties.
  • Welcome Gift: Points and continental breakfast are available. Amenities are available on limited schedule.
  • Late Check-Out: Available, when applicable and upon availability.
  • Mobile Check-In/Check-Out: Available for all members.
  • Mobile Key: Available for all members.
  • Mobile Dining: Not available.
  • Mobile Guest Requests: Available for all members.