Paseo de la Marina Sur #205, Puerto Vallarta, Jalisco Mexico 48354

Stay Well and Together We Can Rise

Westin is a place where you don't just get up, you rise. And now, more than ever, we want you do rise with confidence.

As part of Marriott International's family of brands, we have implemented a multi-pronged approach to meet the health and safety requirements of our "Commitment to Clean" standards.
Here are some of the key changes you can expect from your stay at Westin.

For a restorative and fulfilling stay, we want to provide you with all the details regarding changes to our services, amenities and facilities during this time.

Find your balance. Your Westin team is here to help you be your best.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates.
  • Signage throughout our hotels to remind guests to maintain social distancing
  • Occupancy limits and seating capacities reductions in our restaurants in compliance with local and state mandates
  • Restaurant occupancy is 50% maintaining social distancing
  • Partitions installed at front desks.
  • Partitions installed at food and beverage service lines.
  • Mobile Check-in
  • Room Service orders through Service Express only. No Marriott Bonvoy App.
  • No valet service is currently available for parking.
  • In the heart of the house signs were used to promote the practice of social distance

We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.


Staff members will wear face coverings, gloves, etc. based on the activities they are performing and based on direction by the local authorities.


Temperature screening for associates and vendors at entry points.


Temperature screening for guests at entry points.


In-room coffee makers are not currently available, but guests can request contactless coffee delivery

Yes, we provide the service thru In Room Dining.


Disinfectant wipes are available in the room for every arriving guest as well as upon request


We are using authorized Ecolab products to sanitize high touch points.


Coffee delivered to go, service is delivery at the door.

 

Concierge or contact email to ask more information about cleanliness protocols: Esmeralda.aguiar@westin.com


Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let us our guest services team know. We will be happy to make schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.

Fitness Center: 7:00 am - 8:00 pm


Spa: 8:00 am - 8:00 pm


Beach: 8:00 am - 6:00 pm


Kids Club/Playground: 11:00 am - 2:00 pm


Pool: 8:00 am - 9:00 pm

Arrecifes: Tuesday to Sunday, 6:00 pm - 11:00 pm


La Cascada: Thursday to Tuesday, 5:00 pm - 11:00 pm 


Palmar: Open daily

  • Breakfast: 7:00 am - 12:00 pm 
  • Lunch: 12:00 pm - 6:00 pm
  • Dinner: 6:00 pm - 11:00 pm

 

Mini Latte: Tuesday to Sunday 7:00 am - 9:00 pm


Tlaquepaque Snackbar: 11:00 am - 6:00 pm


Room Service: 24 hrs

 

Concierge or contact email to ask more information about F&B Offerings: leslie.perez@westin.com

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative. Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.
 

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: According to membership levels from Platinum.
  • Welcome Gift: According to membership levels from Gold who receive points. State accordingly.
  • Late Check-Out: Provided according to standard.
  • Mobile Check-In/Check-Out: Yes
  • Mobile Guest Requests: Yes

The safety and well-being of our guests are of paramount importance to us. This is why The Westin Resort & Spa Puerto Vallarta offers our guest complimentary COVID-19 testing. This is valid for up to two registered guests per room per stay; and for guests staying 3 consecutive nights or longer. Please consult additional terms and conditions below. If you cannot fly, a discounted extended stay rate will be offered, up to 50% off Flexible Rates.


In addition, our resorts are extending a Discounted Extended Stay up to 50% off Flexible Rate to guests who cannot complete their travel due to test-related reasons. Offer subject to terms. For more information, please contact our resorts directly or any of our Global Customer Engagement Centers.


Terms and conditions: Some restrictions apply, subject to change. Minimum 3-night stay required. Only valid for customers traveling to or through the United States of America and Canada upon hotel departure (returning or connecting). On-property testing options are rapid antigen tests, which are approved testing per the U.S. Centers