157 High Street, Portland, Maine USA 04101

Stay Well, and Together We Can Rise

Westin is a place where you don't just get up, you rise. And now, more than ever, we want you do rise with confidence.

As part of Marriott International's family of brands, we have implemented a multi-pronged approach to meet the health and safety requirements of our "Commitment to Clean" standards.
Here are some of the key changes you can expect from your stay at Westin.

For a restorative and fulfilling stay, we want to provide you with all the details regarding changes to our services, amenities and facilities during this time.

Find your balance. Your Westin team is here to help you be your best.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates

The Westin Portland Harborview is committed to our Guests Safety & Comfort. We are responsibly acting with in all CDC and County guidelines to ensure your meeting is set up for success.

All Associates will be wearing PPE including but not limited to face masks and gloves.

Focused training for our Associates on latest CDC guidelines & best practices from Marriott International.

All Associates will undergo a daily symptom check.

Refreshed training for all staff on social distancing, sanitization procedures & health-minded service.

Public Space & elevator sanitization program implemented.

Departing Guest room held for waiting period prior to cleaning and making the room available to the next guest.

Stayover cleaning only done By-Choice: and will not be done automatically.


Strengthened partnership with Ecolab, a national cleaning chemical supplier to increase training and ensure latest science is part of our cleaning routine.

Strong supply of PPE for Associates to ensure effective spread mitigation. Including fresh face masks and changing gloves routinely throughout the day.

Signage throughout our hotels to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurants in compliance with local and state mandates, and partitions installed at front desks and food and beverage service lines.

Mobile check-in and key, service requests, and room service orders delivered right to your door via the Marriott Bonvoy™ mobile app.

Valet service is available 7 days a week from 7:00AM to 10:00PM.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.

Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are welcome to wear personal face coverings.

Housekeeping Service: 

  • Regularly scheduled stayover cleaning only done By-Choice: and will not be done automatically. Please contact the front desk if you request to have fresh linens and amenities delivered to your room. If you would like our staff to refresh your room, please contact the front desk for this additional service. We require that guests be out of their room for a minimum of one hour prior to a housekeeping refresh.
  • If you have trash to be picked up, please leave your trash can outside your door prior to 9:00 am and our staff will retrieve and leave you a new liner with your trash can.
  • If at any time a staff member is requested or required to enter your guestroom for maintenance issues, we will require all guests to vacate the room for a minimum of one hour prior to service.
  • For extended stay guests, our housekeeping department will arrange for a scheduled refresh service for your room.
  • Every guest room is thoroughly cleaned and disinfected prior to your arrival. 
We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

Fitness Center: Open 24 hours with guest room key
Spa: Closed due to state guidelines
Shuttle: Operating on normal schedule
Parking: Self-parking at nearby Gateway Garage is available with Valet available from 8:30 am - 10:00 pm Friday-Sunday

Congress Squared Restaurant:

  • Serving breakfast daily from 7:00-11:00 am
  • Counter service only


Top of the East Lounge

  • Open Tuesday-Saturday, 4:00-10:00 pm with a limited menu and bar service only
  • Maximum capacity of 50 peoples

Eastland Market at The Westin (Lobby)
  • Open 24 hours with a selection of local Maine-made snacks, sandwiches, salads, beer and wine (alcohol sales end at 1:00 am daily)

In-Room Dining
  • Contactless delivery available daily from 7:00 am - 11:00 pm from limited all day menu

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative. Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.
 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Breakfast: Breakfast vouchers will be made available for Marriott Bonvoy™ Platinum Elite, Titanium Elite and Ambassador Elite members
  • Mobile Key: Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Guest Requests: Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.